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2729 Franklin Dr.
Apt. 1321
Mesquit e, TX
75150
(903)360-7289
mat thew.h.osmond@gmail.com
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Data Center Technician Peak Hosting Nov. 2015-Present
 Worked as hands-on technician for change management processes at a managed
services provider.
 Hardware deployment, repair, and troubleshooting
 Cabling, and racking of servers and switches.
 Managing inventory of equipment.
NOC Technician Databank May 2015–Sept. 2015
 Worked directly with co-location customers to maintain/troubleshoot existing
equipment, installing Server and Network hardware, installing and test ing of
customer long haul and metro network circuits; DS1, DS3, OC-n, Ethernet,
monitoring and responding to BMS and Nagios to insure 100% up -time and overall
site integrity, monitoring and responding to datacenter fire alert system,
configuration of multiplexers; T-1, DS3, and basic switch and router configuration.
IT Operations Tech Team Air Express Mar. 2014–Sept. 2014
 Data correction, end-user training and support, system deployment, initial system
set-up
 Remote phone support, iPhone and Android set-up
Field Service Tech CSC Nov. 2011-Nov. 2013
 System deployment, initial system set -up, process improvement
 On-site repair of equipment and training of users
 On-call high availability emergency support
Field Service Tech Trane Mar. 2009-Nov. 2011
 System deployment, initial system set -up, process improvement
 On-site repair of equipment and training of users
 On-call high availability emergency support
Field Technician Smartech Oct. 2008-Jan. 2009
 On-site desktop and laptop/PC repair
Data Mining Consultant Carrier Corp. Mar. 2008-Oct. 2008
 Assist in day-to-day operations of computer maintenance and upgrades
 Database accuracy verification and impleme ntation
 Data mining assistance and SAP Data input
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Otsego High School/Penta Career Center
A+ Computer Technology Aug. 2002–May 2006
Studied the following areas, with an expected outcome, that after completion of the two
year program, would be prepared to enter the workforce as an IT professional.
 PC System Servicing and
Troubleshooting
 Hardware Management and
Design
 Word Processing  Presentation Graphics
 Software management  Internet
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 ESXi  Windows Server 2012 R2
 Rack and Stack  Datacenter Decommissioning
 Hardware BreakFix  Cabling