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Empathise and Define
Assignment 1 – Kerry Maton
Stakeholder
Alyse is a young woman who
has completed Year 12 and
has accepted jobs to ensure
she is in paid employment.
Since leaving school, Alyse
has held a
couple of casual
jobs and is now
currently employed
full-time in an
administrative role.
Monique is still unsure of
the direction she wants her
career to take.
• “Didn’t know what I wanted to do or be, when I left school”
• “Knew what happened when I went to school and what I needed to do – didn’t
know what would happen when school finishes”
• “Only met the Career Advisor once and he gave me a TAFE pamphlet”
• “Teachers were focused on getting us through Year 12 & the exams”
• “Careers day was focused on people that go to Uni”
• “Was just trying to focus on passing exams”
• “Not many options to choose from to try different things”
• “Work experience was limited to the subjects I studied - IT”
• “Hated applying for jobs – didn’t know what to put in an
application letter – didn’t know how to act at interviews or what to
expect”
• “Would have been useful if we had practiced writing resume and
application letter and participated in mock interviews”
• “It was over 12 months before I got a full-time job”
• “Family members tried to be helpful but didn’t really help
– you must find a job, you can’t sit at home all day
and do nothing!”
• Students are overwhelmed and find it difficult to cope
with the many activities and decisions they need to
make in their last year of school.
• There needs to be more professional guidance and practical help to
support the needs of the students leaving school and looking for
work.
• Work experience programs need to cater to the needs of
the students.
• Students require access to well structured careers
information and support tools.
• Parents and family members may
not always support the student
through school to work transition in
the most appropriate way.
• Scared and nervous
about leaving a ‘safe and
secure’ environment • Uncertain what to
do to apply for a
job
• Uncertain what to do
after finishing school
• Overwhelmed with making
‘adult’ decisions
• Frustrated with the pressure
from family and friends about
getting a job as soon as I
finished school
• Helpless and
frustrated when
trying to find a job
• Worried about doing
well in exams
• Unsatisfied with
work experience
• Frustrated with lack of
knowledge about work
options
• Students are overwhelmed with the number of competing activities they need to
complete in their last year of school
• Some students are not receiving the guidance, information and support they need
to transition from school to work successfully from their teachers or their family
• Information on career choices is limited for some school students
• Some students have not developed the coping mechanisms to manage change
successfully
• Students are scared and nervous about leaving “school life” and entering “adult
life”
• Students are required to make ‘major’ decisions about their future life and do not
have the knowledge or experience to do this
• Some schools do not have the resources to provide career support and guidance
to individual students.
Problem statement
School to work transition
Students who are unsure of what they want to do when they leave school
need ways to
access guidance, information and support on applying for jobs and on different
work choices so they can make a good decision about the type of work they
may enjoy and also be successful in obtaining the job they want
because
students do not have the experience or access to support mechanisms to help
them make an informed decision and action that decision.

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Assignment 1 - Empathise and Define

  • 2. Stakeholder Alyse is a young woman who has completed Year 12 and has accepted jobs to ensure she is in paid employment. Since leaving school, Alyse has held a couple of casual jobs and is now currently employed full-time in an administrative role. Monique is still unsure of the direction she wants her career to take.
  • 3. • “Didn’t know what I wanted to do or be, when I left school” • “Knew what happened when I went to school and what I needed to do – didn’t know what would happen when school finishes” • “Only met the Career Advisor once and he gave me a TAFE pamphlet” • “Teachers were focused on getting us through Year 12 & the exams” • “Careers day was focused on people that go to Uni” • “Was just trying to focus on passing exams” • “Not many options to choose from to try different things” • “Work experience was limited to the subjects I studied - IT” • “Hated applying for jobs – didn’t know what to put in an application letter – didn’t know how to act at interviews or what to expect” • “Would have been useful if we had practiced writing resume and application letter and participated in mock interviews” • “It was over 12 months before I got a full-time job” • “Family members tried to be helpful but didn’t really help – you must find a job, you can’t sit at home all day and do nothing!”
  • 4. • Students are overwhelmed and find it difficult to cope with the many activities and decisions they need to make in their last year of school. • There needs to be more professional guidance and practical help to support the needs of the students leaving school and looking for work. • Work experience programs need to cater to the needs of the students. • Students require access to well structured careers information and support tools. • Parents and family members may not always support the student through school to work transition in the most appropriate way.
  • 5. • Scared and nervous about leaving a ‘safe and secure’ environment • Uncertain what to do to apply for a job • Uncertain what to do after finishing school • Overwhelmed with making ‘adult’ decisions • Frustrated with the pressure from family and friends about getting a job as soon as I finished school • Helpless and frustrated when trying to find a job • Worried about doing well in exams • Unsatisfied with work experience • Frustrated with lack of knowledge about work options
  • 6. • Students are overwhelmed with the number of competing activities they need to complete in their last year of school • Some students are not receiving the guidance, information and support they need to transition from school to work successfully from their teachers or their family • Information on career choices is limited for some school students • Some students have not developed the coping mechanisms to manage change successfully • Students are scared and nervous about leaving “school life” and entering “adult life” • Students are required to make ‘major’ decisions about their future life and do not have the knowledge or experience to do this • Some schools do not have the resources to provide career support and guidance to individual students.
  • 7. Problem statement School to work transition Students who are unsure of what they want to do when they leave school need ways to access guidance, information and support on applying for jobs and on different work choices so they can make a good decision about the type of work they may enjoy and also be successful in obtaining the job they want because students do not have the experience or access to support mechanisms to help them make an informed decision and action that decision.