1. Overall 4 years of experience in Customer Service and Contract Administration
11 months experience at Convergys
3 years experience at Hewlett Packard Enterprise
• Worked as a Call Center Agent on Convergys (PayPal)
• Worked as a Contract Amendment Specialist on Hewlett Packard
• Currently working as a Contract Administrator for Pfizer account
Contract Administrator(2015-2016):
• Analyze and understand the account (Pfizer) contract
• Creation of logs (Deliverable log, Change Request and Communication log
• Communication with the ACCMs ( Account Commercial Contract Management)
Contract Amendments (2013-2015):
• Analyze and understand sales request in Salesforce tool
• Sales request: additions , removals, change billing, relocations, reclassifications, replacements ,etc.
• Creation of instructions for process team (Chennai India)
• Process in house requests (SAP Tool)
• Good communication with Sales Rep and process Team
• Mentor new hires
• March top performance
Renewal Quoting (2012-2013):
• Compare contract and quote
• Change correct billing plan
• Create monthly renewals for accounts in public sector
Mentor/Trainer PayPal (2012):
• Teach new hires how to take calls and how to manage difficult customers
• Create reports and presentations daily
• Supervise new hire calls
Customer Service Agent (2012):
• Take calls to help customer with their PayPal account
• Multitasking skills
• Deal with frustrated and difficult customers
• Top performance of the month
EXPERIENCE :
Name : Marybelle Griffin
Contract Administrator
Business:
Global Service Centers
HP Enterprise Service
Contact Details:
Email : Marybelle.griffin.cordoba@hpe.com
+506 2508 7158
EXPERTISE :
EDUCATION :
• Diet and Nutrition : Universidad Hispanoamericana 2012/2016
• White Belt Certified 2015
• High School Diploma: La Palabra de Vida High School 2011