2016 Resume

Maryanne Pagano
Bronx, NY, 10451 917.412.8963
linkedin.com/in/maryanne-pagano-1420068a maryannepagano@hotmail.com
Customer Service Professional
Highly motivated, performance driven, self-starting thinker: with excellent analytical, organizational,
communication, and consumer focused skills. Effective communicator and team player, that demonstrates
resilience in response to; constraints, frustrations, and/or adversity at all times.
Expertise Include
Microsoft Office ~ Excel ~ WordPerfect Suite ~ Outlook ~ Interpersonaland Relationship Building ~ Time/Marketing
Management ~ Deadline Oriented ~ Excellent written & oral communication skills ~ Customer Relations ~ Digital/Social
Media
Hospitality/Customer Focus
DRYCLEAN NYC, New York City, NY (April 2013-Present)
Customer Service Administrative Support
Attracts potential customers by answering product and service questions; suggesting information about other products and
services.
Key Achievements:
 Met profitability and cost control goals and conducting cost reduction ideas.
 Achieved superior customer satisfaction by direct problem solving and providing resolutions pleasing both
customer and company.
 Coordinated logistics for all scheduled pickups/deliveries via spoken and electronic mediums.
 Overall responsible for new talent development and mentoring them throughout training.
 Managed daily operations by opening/closing of the cleaners with limited supervision.
 Effectively manage cross-level communication, ensuring safe and effective operations.
 Maintains financial accounts by processing customer adjustments store audits and reports.
Speedy RAC Brooklyn, NY (October 2011-June 2012)
Rental Agent
 Respond to inquiries from clients about the availability and cost of vehicles
 Take 20 plus reservations daily, exceeding expectations.
 Explain the conditions of rental or lease complete customers paperwork informing them in a timely matter.
 Take the vehicle to the customer identify the existing irregularities and scratches and show all the special features
checking mileage and damage inspection when vehicles are returned and take payments.
 Provide support services and sales, to regular accounts and leasing companies building lasting relationships.
Assa Properties/Assa Hospitality. New York, NY (June 2010-July 2011)
Executive Assistant
 Performs administrative duties for executive management. Responsibilities included screening calls; managing
calendars; making travel, meeting and event arrangements; preparing reports and financial data.
 Liaison with Hotel HR director assisted with all new hires and conducted some interviews in place of owner.
 Provided training and supervising other support staff; and customer relations.
Maryanne Pagano Page 2
 Interface with all levels of internal management and staff, as well as outside clients and vendors.
 Maintain a high level of sensitivity to confidential matters was required displaying my excellent memory.
Woolco Foods, Inc. Jersey City, NJ (April 2003-June 2011)
AssistantCustomer Service Manager
 Ensure that service standards are met and that customer issues are resolved. Train, supervise, oversee, and manage
Front End associates and ensure that they comply with the operating policies and procedures of Woolco Foods.
 Maintained quality service by establishing and enforcing company standards and assessed store condition and
customer service levels.
 Assume the responsibilities of Store Director/Assistant Store Director in their absence.
Show Biz, Inc. New York, NY (February 2001-March 2003)
AssistantManager
 Manage administrative staff,billing, dispute resolution, and general office practices and front line sales staff ensure
top notch Customer Service and Customer Focus.
 Organize and supervise all activities that store to facilitate a smooth running operation. Controlling, and
maintaining a balanced process of work inside the store whether big or small.
 Maintained adequate staffing models to ensure enough sales staff and stock clerks were available; encourage
meeting the store sales demands.
 Processed all daily sales receipts and completed daily reconciliations helping corporate accounting.
Bay Ridge Honda/Volvo. Brooklyn, NY (June 1997-February 2001)
Customer Service Representative/Cashier
 Lead Cashier responsible for setting up daily operation as part of the leadership team.
 Monitored daily sales goals and help keep the department profitable by giving legendary customer service.
 Built and maintained daily, weekly and monthly staffing schedules and trained all new sales associates.
EDUCATION
Hostos Community College
Applied Science, Present
Bachelors in Progress
Brookdale Community College
General Studies

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2016 Resume

  • 1. Maryanne Pagano Bronx, NY, 10451 917.412.8963 linkedin.com/in/maryanne-pagano-1420068a maryannepagano@hotmail.com Customer Service Professional Highly motivated, performance driven, self-starting thinker: with excellent analytical, organizational, communication, and consumer focused skills. Effective communicator and team player, that demonstrates resilience in response to; constraints, frustrations, and/or adversity at all times. Expertise Include Microsoft Office ~ Excel ~ WordPerfect Suite ~ Outlook ~ Interpersonaland Relationship Building ~ Time/Marketing Management ~ Deadline Oriented ~ Excellent written & oral communication skills ~ Customer Relations ~ Digital/Social Media Hospitality/Customer Focus DRYCLEAN NYC, New York City, NY (April 2013-Present) Customer Service Administrative Support Attracts potential customers by answering product and service questions; suggesting information about other products and services. Key Achievements:  Met profitability and cost control goals and conducting cost reduction ideas.  Achieved superior customer satisfaction by direct problem solving and providing resolutions pleasing both customer and company.  Coordinated logistics for all scheduled pickups/deliveries via spoken and electronic mediums.  Overall responsible for new talent development and mentoring them throughout training.  Managed daily operations by opening/closing of the cleaners with limited supervision.  Effectively manage cross-level communication, ensuring safe and effective operations.  Maintains financial accounts by processing customer adjustments store audits and reports. Speedy RAC Brooklyn, NY (October 2011-June 2012) Rental Agent  Respond to inquiries from clients about the availability and cost of vehicles  Take 20 plus reservations daily, exceeding expectations.  Explain the conditions of rental or lease complete customers paperwork informing them in a timely matter.  Take the vehicle to the customer identify the existing irregularities and scratches and show all the special features checking mileage and damage inspection when vehicles are returned and take payments.  Provide support services and sales, to regular accounts and leasing companies building lasting relationships. Assa Properties/Assa Hospitality. New York, NY (June 2010-July 2011) Executive Assistant  Performs administrative duties for executive management. Responsibilities included screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data.  Liaison with Hotel HR director assisted with all new hires and conducted some interviews in place of owner.  Provided training and supervising other support staff; and customer relations.
  • 2. Maryanne Pagano Page 2  Interface with all levels of internal management and staff, as well as outside clients and vendors.  Maintain a high level of sensitivity to confidential matters was required displaying my excellent memory. Woolco Foods, Inc. Jersey City, NJ (April 2003-June 2011) AssistantCustomer Service Manager  Ensure that service standards are met and that customer issues are resolved. Train, supervise, oversee, and manage Front End associates and ensure that they comply with the operating policies and procedures of Woolco Foods.  Maintained quality service by establishing and enforcing company standards and assessed store condition and customer service levels.  Assume the responsibilities of Store Director/Assistant Store Director in their absence. Show Biz, Inc. New York, NY (February 2001-March 2003) AssistantManager  Manage administrative staff,billing, dispute resolution, and general office practices and front line sales staff ensure top notch Customer Service and Customer Focus.  Organize and supervise all activities that store to facilitate a smooth running operation. Controlling, and maintaining a balanced process of work inside the store whether big or small.  Maintained adequate staffing models to ensure enough sales staff and stock clerks were available; encourage meeting the store sales demands.  Processed all daily sales receipts and completed daily reconciliations helping corporate accounting. Bay Ridge Honda/Volvo. Brooklyn, NY (June 1997-February 2001) Customer Service Representative/Cashier  Lead Cashier responsible for setting up daily operation as part of the leadership team.  Monitored daily sales goals and help keep the department profitable by giving legendary customer service.  Built and maintained daily, weekly and monthly staffing schedules and trained all new sales associates. EDUCATION Hostos Community College Applied Science, Present Bachelors in Progress Brookdale Community College General Studies