1. Please treat this CV as confidential
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MARY PRESTON
CURRICULUM VITAE
PERSONAL DETAILS
Identity Number : 5707170045087
EE : White Female
Nationality : South African and Irish
Area of Residence : Benoni, East Rand
Languages spoken : English and Afrikaans
Availability : Immediate
Car & Driver’s License : Own car and Code 8 Driver’s License
Cell phone number : 082 644 2159
Email : marymay@vodamail.co.za
Linkedin Profile : https://za.linkedin.com/in/mary-preston-362b8221
EDUCATION
Highest Qualification : Secretarial Diploma, Greenoaks Secretarial College – 1975
Matric : Edenvale High School – 1974
SKILLS
 Excellent Customer Care skills – to always be customer focused.
 Excellent typing skills and technical skills.
 Ability to troubleshoot on all AutoTrader digital products.
 Outstanding relationship management, interpersonal and communication skills.
 Exceptional listening skills, with the ability to detect problem / risks.
 Highly motivated self-starter, capable of working in a team environment as well as on your own.
 Excellent Mathematic skills.
 Computer literacy, including MS Office Suite.
CAREER SUMMARY
Date Company Title
04.2016 – 12.2016 Auto Trader South Africa Customer Support Executive: Auto Fuzion
04.2014 – 03.2016 Auto Trader South Africa Customer Support Engineer: Used Car
07.2011 – 12.2016 Auto Trader South Africa Sales Support Agent
06.2010 – 06.2011 Auto Trader South Africa Territory Photo Agent
10-2005 – 05.2010 Auto Trader South Africa Copy Collector
01.2001 – 09.2005 Auto Trader South Africa Freelancer
01.1975 – 12.2000 Various admin related roles
References available on request

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DETAILED WORK HISTORY (FROM MOST RECENT)
AutoTrader South Africa/ Automotive Digital Solutions
Customer Support Executive: Auto Fuzion
04.2016 – 12.2016
Responsible for the technical support and on-boarding of 57 dealers
Achievements to date:
 Migrated 80% of customer base from one product to another in 3 weeks
 Completed on-boarding with all customers within SLA time frame
 Achieved above average scores for KPI’s consistently
 Maintained client stock levels and ensured it was up to date and fully loaded as required
 Built and maintained successful relationships with clients
Duties & Responsibilities:
 To provide Field Support to dealers using AutoFuzion, ensuring the stable operation of customer
purchased products. This includes installing, maintaining, supporting and optimizing all products. To drive
service success that improves customer satisfaction, maximizes retention and increases profitability, while
embracing “The Road Less Travelled.” This role will interface directly with Customers.
Training / On-boarding
 To install and train all customers on AutoFuzion, on all available products from the company including
all response products
o Ensure customer is active within 24 hours of on boarding mail received from team leader
o Mail OLS to create the user and to add a stock item to the profile
o Check if customers profile and stock item is live prior appointment
o Ensure the correct user is created as Admin on the profile
o Ensure user creates a password for AF
o Upload all customers stock on first visit
o Do basic AF training with all AF users at the dealership (first visit), training on (Merchandising /
Leads / User Management and Applications)
o Complete logo brief (as per agreed KPI) – where applicable
o Complete banner brief (as per agreed KPI) – where applicable
o Complete website brief (as per agreed KPI) – where applicable
o Set appointment with users for 2nd
visit to do further training (Stocking/Appraisal/Pricing and all
application) and to upload stock
o Customer to sign off completion of training doc (indicating what he/they has been trained on)
o Confirm completion of training, stock amount uploading, next appointment date by mailing
OLS, Team Leader and AE.
 To monitor customer engagement levels on a weekly basis, thus identifying gaps and address with
appropriate guidance
Support
 To maintain customers current AutoFuzion systems and tools
 To provide technical product training and user functionality training to customer base when required
 To resolve customer issues with software with the agreed SLA time (within 24 Hours)
 To ensure customer satisfaction is maintained – regular CSI’s will be completed (monthly)
 To escalate technical issues to line manager and IT as needed.
 To provide product feedback/customer suggestions to line manager

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General
 Effectively manage the progress and results of customers assigned.
 Build and develop strong working relationships with customers and all users at all levels from dealer
principal, owner, decision-maker etc.
 Work with high risk clients and determine proper action plans.
 Demonstrate account ownership by responding to client requests with a constant sense of urgency.
 Monitor and analyze account performance and trends to determine adjustments to dealer expectations,
goals and objectives in order to achieve results.
 Closely monitor system red flags and emergencies with clients, taking immediate action at all times.
 Continually work to turnaround cancelled accounts.
 Effectively manage time and activity to successfully engage with at least 4 clients per day.
 Actively participate in product development, enhancement review sessions to continue in development
as an AutoFuzion Customer Support Executive.
 Engage and participate in the exchange of best practices across the entire Customer Support Team.
 To inform client directly should there be a delay in seeing him at set appointment time.
 To complete KPI’s daily after customer visits
 To update diaries daily
 To complete weekly area customer reports and submit to line manager.
 To produce reports on a weekly basis
 To ensure that all complaints or queries are resolved within 24 hours of clients initiation
 To perform any other reasonable task which may be required from time to time.
Reasons for leaving:
Retrenched
AutoTrader South Africa
Customer Support Engineer: Used Car
04.2014 – 03.2016
Achievements:
 Completed on-boarding within SLA time frame
 Achieved above average scores for KPI’s consistently
 All MAM adverts proofed by client timeously and ready for publication
 Migrated 90% of customer base from one product to another in 4 weeks
 Maintained client stock levels and ensured it was up to date and fully loaded as required
Duties & Responsibilities:
 Same as above
 Role focused on customers using Dealer Edit system

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AutoTrader South Africa
Sales Support Agent
07.2011 – 12.2016
Achievements:
 Create print adverts with proof to client before deadline
 Stock efficiently and accurately uploaded to website
 Accurate changes made timeously to magazine adverts
 Built and maintained successful relationships with clients
Duties & Responsibilities:
 To call on customers for the purpose of collecting copy and photographs as well as provide and fulfil a
training function for all products available from the company whilst actively living the corporate value
system.
OTHER EMPLOYMENT
Various admin related roles
01.1975 – 12.2000
Date Company Title
1999 ARC Light Alloy 4X4 Accessories P.A./Customer Relations, Quotations, Sales
1998 Carl’s Foods Girl Friday
1994 – 1997 Part Time Employment/ Stay at home mom
1981 – 1994 Food & Nutritional Products (Nestlé) Secretary/P.A. to National Sales Manager
1981 Klapmuts Concrete Products Receptionist/Girl Friday
1979 – 1980 Corobrik Transvaal Secretary to Personnel Manager
1975 – 1979 Creamer, Rae & Co. Chartered Accountants Balance Sheet Typist/Receptionist