1. Mary M. Grover
755 S. Dexter Street
Apt. 633
Denver, CO 80246
P: 720-272-1527
E: mmgdenver@yahoo.com
Objective
To become an integral part of a company in need of a self-motivated, hardworking, detail
oriented and dedicated individual, who can lead and inspire a team to be the most efficient and
cohesive team within each of their job roles.
Skills
Leadership:
By leading the culture of my employers’ standards, I have moved up the ranks to lead teams
of associates and peers toward a goal of serving our Pet Parents by adhering to Policies and
Procedures and sharing my own knowledge to better those around me.
Customer Service:
I have been engaged with the public my entire career; I enjoy assisting people by finding
solutions to their problems and expanding their knowledge by sharing my own. I will go
above and beyond to find solutions and resolve problems.
Software:
 Microsoft Word
 Power Point
 Excel

2. Experience
PetSmart
Presentations Manager
October 2013 to Present
 Oversee Pet Products manager and stocking team to ensure WISE activities
are being completed per WISE Schedule
 Communicate daily sales and metric goals to store team
 Delegate tasks to associates with specific expectations for time of completion
and follow up upon completion
 Prepare for annual Physical Inventory
 Set Planner
 Lead the culture through PetSmart standards and priorities
 Coach associates daily and in One on Ones to recognize successes and
opportunities
 Oversee day to day operations (i.e. Submitting work orders, managing
expenses, auditing WISE binder)
 Deliver great customer service to our Pet Parents
 Resolve customer concerns
Pet Products Manager
October 2011-October 2013
 Communicate daily goals and company updates daily to store team
 Delegate tasks to associates with specific expectations for time of
completion/quality and follow up upon completion
 Ensure shelves are fully stocked and increase parameters as needed or
perform Customer Requests
 Coach team on successes and opportunities to grow their skills
 Responsible for receiving, inspecting quality, and stocking shipments
 Verify inventory
 Use accurate cash handling skills for front end duties (i.e. making change for
customers, cash office reconciling)
 Assist Pet Parents in finding solutions to problems
 Resolve customer concerns

3. Pet Care Manager
July 2008-October 2011
 Led a team of up to 11 associates daily
 Cared for departments’ pets (administering medication, feeding, watering and
cleaning)
 Educated Pet Parents about the needs of pets they were interested in
purchasing
 Coached associates on their successes and opportunities and assisted them in
growing their knowledge in the pet care industry
Petco
Assistant Manager - January 2007-July 2008
 Hired/trained new associates
 Support store by coaching associates and managers in their successes and
opportunities
 Engage customers to solve pet problems and find pets new homes
 Monitor store metrics and expenses and take action accordingly
Support Manager - September 2006-January 2007
 Support store by delegating tasks, monitoring breaks and lunches of
associates, maintaining company standards for care of pets, safety of
customers and associates
 Observe interaction of associates’ engagement towards customers and
upholding company standards
 Reconciled cash office/registers
 Verified counts of inventory
Animal Care Specialist/cashier- September 2005-September 2006
 Maintained habitats of in-house pets
 Helped future pet parents find the right addition to their family by informing
them of all necessities and care requirements
 Handled returns of merchandise
 Greeted and engaged customers to satisfy the needs of their pets
Education
 Graduated Newell High School 2005
 Graduated Westwood Technical College 2008 with Bachelor’s in Criminal Justice
Administration
 Currently enrolled at Westwood Technical College for an MBA
References furnished upon request