1. MARY GONZALES
1274 Santona Court, Manteca, CA 95337 (408) 603-6056
Email: gonzales.maria36@yahoo.com
OBJECTIVE Seeking a challenging, career-oriented Administrative Assistant / Third Party
Administrator position that will utilize my skills and experience.
QUALIFICATIONS
Administrative Support Customer Service
Third Party Administration Multi-Task Oriented
Data Entry / Run Reports Communication / Telephone Skills
File Management Cross Training
Place/Fax Purchase & office Orders Handle confidential information
Bill Payment / Check Comments Attention to detail
 Technical Summary: Windows XP, 95, 97, 98, 2000-2007, Microsoft Word,
Outlook, Internet, Student Services, Go-Matrix5, Claim Tools, Leavelink, Interaction
Client, PACS, ISO, OFAC, Calendar Scheduling, Excel.
PROFESSIONAL
EXPERIENCE
2008 to MATRIX ABSENCE MANAGEMENT, San Jose, CA
Present AMS-Integrated Claims Assistant - (Disability /PFL /LOA / FMLA)
 Assist with electronic mail, filing and receives/sort mail deliveries
 Process ISO verification on all new claimants
 Documents claim file notes and all telephone conversations appropriately
 Communicate with claimants, clients and providers by via e-mail/phone/fax regarding:
claimants return to work status, medical certifications, request for medical records,
dependent information, issue of checks, EDD filing for state award rates
 Enter medical diagnosis, Physicians information in PACS system and request/return
back to MD office if incomplete
 At request, send bill payment for medical records invoices
 Enter and keep claimants information updated in Demographics
 Perform a variety of other administrative/clerical support with printing generated
correspondence letters and/or printing required documents to be mailed out to the
claimant or by via scan/email
 Compile, organize and analyze information in reports and customer packages
 Works in coordination with Claim Examiners from first claim reports to closing of the
claim
 Send appropriate communication eComms (5 day/10 day/amended and return to work
eComms)
 Organize birthday party potlucks/decorations
2007 to MARINELLO SCHOOLS OF BEAUTY, Santa Clara, CA
2008 Admissions Advisor
 Receive all inquiry calls including walk-ins from potential students.
 Provided accurate information regarding programs including entrance requirement,
curricula and academic standards.
 Updated progress of each student lead in the RGM management system.
 Enrolled students who met eligibility requirements, complying with strict governmental
regulations and accreditation standards.
 Performed a wide variety of clerical support functions and gave tours of school and
provided information regarding school programs.
2004 to INSTITUTE FOR BUSINESS & TECHNOLOGY (IBT), Santa Clara, CA
2007 Admissions Coordinator

2.  Worked directly with Admissions Director and support all related administrative
support functions to include: taking notes of our meeting topics and then type it out,
record keeping/file management, assist/prepare material for admissions orientation,
miscellaneous clerical duties as requested from admission representatives
 Arrange and schedule testing for ATB exam on perspective students prior to
enrollment
 Verify GED/Diploma confirmation from resource/request for a copy documentation
 Obtaining required admission information and signatures enter into the system and/or
file documents in students file
 Generated a variety of reports to include: inquiry logs, appointment logs, monthly
starts, marketing reports, cross reference new program starts/current with student
services department
 Assist/attend students graduation events from the program
 Place office supply orders within the department
 Supervised 3 receptionists, cross trained on front desk duties, assure front desk
coverage is met at all times
EDUCATION & CERTIFICATIONS
BRYMAN COLLEGE, San Jose, CA CPR / AED CERTIFIED
Diploma in Medical Assisting, 2005 American Red Cross, 2013
(will be updated)
References & Additional Information Provided Upon Request