1. Marvic Cababan Balani
Tourist Club Area, Abu Dhabi
056-7331549 / 055-1498648
macababan@gmail.com
Objective:
 Looking for a career position where professional experience will be regarded as a
wealth of an organization. To build a long-term career with opportunities in career
growth. To enhance my professional skills in a dynamic and fast paced work place.
Work Experience:
BERLITZ LANGUAGE CENTER, Abu Dhabi
October 2003 to date
Office Manager
 Responsible for the entire reception activities.
o Take phone and e-mail inquiries from prospective customer and convert them
into appointments.
o Follow-up no-show appointments and all inquiries by telephone or mail.
o Greet all visitors/prospective customers and provide them with information and
answer their queries.
 Customer Service:
o Monitor and actively increase customer service on all levels.
o Ensuring customers/students and teachers’ satisfaction.
o First level of resolving problems and conflict situations.
o Attend to students’ class cancellation or schedule change request.
 Responsible for assistance in the smooth day-to-day operation of a busy language
center
o Assist the LCD (Language Center Director) and Assistant Directors and give
them proper information about the students.
o Work accurately on a daily basis with the Language Center Management
System (LCMS).
 Manage group filling in cooperation with LCD and raise the group filling ratio.
 Manage appointments, interviews and enrolment record and raise the ratio.
 Manage office administration:
o Order students materials and language center’s stationeries supply.
o Keep track of the correct count of the students’ materials.
o Issue material transfer reports and enter received stocks in the LCMS.
o Preparing student reports and certificates.
o Prepare pedagogical cards, materials, enrollment agreements and other
necessary documents of new students.

2.  Monitoring account activities of the students and ensuring that payments are done up
to date. Handling payment and enrollment procedures, issuing receipts and material
vouchers.
 Trains new receptionists/secretary in accordance to the center’s aim and values.
 Responsible for providing a variety of secretarial and administrative support such as
general typing, answering and directing phone calls, distributing all mail posts,
maintaining hard and soft files, drafting memos and internal/external correspondences
and organize appointments.
 If necessary, do carry out additional tasks assigned by the superior.
PHILCONS TRADING & ADVERTISING, Philippines
January – June 2002
Marketing Assistant
 Periodically in-charge of the entire marketing operations
 Find prospective clients and attend to their requirements
 Responsible in making quotations and offers
 Monitor all projects to prevent job delays.
Advantages:
 Hardworking, helpful, enthusiastic, inquisitive
 Has effective communication and organization skills
 Thrives under pressure
 Fast learner, requires absolute minimum supervision and very reliable
 Able to keep a good-working relationship with employer and co-employees, a team
player
 Flexible and able to control numerous situations simultaneously
 Can communicate well with different nationalities
 Able to drive and owns a car
Qualifications gained:
 College Diploma, Bachelor of Sciencein Computer Science 2002,
AMA Computer College, Philippines
 11 years of customer service, secretarial and administrativeexperience in a language
center
Computer Literacy:
 Proficient in MS Office such as MS word, MS Excel, Power point and MS Outlook
 Well versed in internet operation

3.  Typing skill: 65-70 words per minute
Personal Date:
 Nickname: Vec
 Date of birth: 5th
November 1981
 Marital status: Married
 Character: non-smoker, non-drinker
 Hobby: Cooking, cross-stitching, crocheting
 Driver’s license no.: 972127
 Visa: Husband’s Visa
 Passport No.: EC0974197
 Nationality: Filipino
Reference:
Nicola Wilson
Regional Manager of Instruction-LIS Support, Berlitz Language Center
050-6618870
Declaration:
I declare that the above facts given by me are true to the best of my knowledge and belief.
Marvic Cababan Balani