2. About OpenAir
• Focused exclusively on Professional
Services Automation since 1999
• World leader in resource management
applications and processes
• Successful track record deploying and
supporting enterprise organizations
• SAS 70 type II Certified, 4 years
• Subsidiary of NetSuite (NYSE:N)
– $140M Rev and $130M in Cash
3. Where Are We?
Corporate Headquarters
San Mateo, CA USA
Worldwide Locations
Toronto
Sydney, Australia
Denver Toronto Singapore
Boston London London
Tokyo
San Mateo
Austin
Denver
Japan
Manila, Philippines
Boston
Manila
Austin
Singapore
More than 970 employees*
$152.5 million* in annual
revenue
Sydney
*As of 2008 revenue year end
PSA Centers
7. High-Level Resources Workflow
User Input
Approval • Timesheets
Required?
• Skills Updates
Resource
Requests
Known
1
No
View
Book
Manage
Availability
Bookings
Routed to • Soft Book
correct RM
• Confirm
Unknown
2
Yes
• Hard Book
• Modify
Identify
Search
Resources
• Job code
Approve
Monitor
• Skills
• Availability
• Utilization
3
• Capacity
Book
Generic
• Status
None
• Placeholder
• Revisit
8. OpenAir Adapts to Your Company
OpenAir is highly configurable to meet your needs
• Custom detail fields and calculated fields
• Default form fields
• Project templates
• Invoice templates
• Company specific terminology
• Configurable reports
• Customizable electronic approval processes
Limit the scope of each user through a variety of features
• Roles
• Filter sets
• Role based form permissions
• Module access
9. User Options – Accessing OpenAir
ONLINE
Any machine
Any browser
OFFLINE
Any time
10. We Have Happy Customers
“OpenAir has been the single most customer responsive company I have ever worked with…I
have never experienced a customer support situation like this in my career, not ever.”
- Jodi Cicci, Former Director of US Project Management Office, Software AG
% of OpenAir Customers that would OA Client Support Infrastructure
recommend OA to another
92% - Technical Support
- Live answers to simple and complex
product questions
- Client Management
- Internal advocate to help elevate your use
of the system
- User Forum, Events, Guides, Webinars
- Training and best practices
11. Representative OpenAir Integrations
CRM Financials > Proven capabilities integrating with
the leading point and ERP solutions
> Robust integration technologies
> SOAP API
HR / Payroll
> XML API
> Integration Manager (CSV files)
> Deep systems integration expertise
across a broad range of system
Reporting environments
> Integration with American Express
and Microsoft Project
The ability to seamlessly integrate OpenAir into broader system environments
allows our clients to preserve their investment in other applications.
12. OpenAir Enables Sarbanes-Oxley & DCAA Compliance
Select OpenAir features that support regulations
• Password security and audit trail of system access history
• Time tracking by task against a defined overall budget
• Configurable approval processes
• Tracking of employee time to unlimited levels of detail
• Default and override billing rates per contract terms
• Full cost transfer functionality
• Role based permissions to limit user access
• Proven integrations with payroll and financial packages
We deliberately constructed our procedures, leveraging the OpenAir capabilities around resource
assignment, around time entry, and around supervisor approval; these steps all had to be consistent
with our organizational structure. I am happy to say that we passed the first round of the DCAA
audits.
- Joe Carella, Former Senior Director, AstraZeneca
13. Security and Performance
Data Entry & Migration:
128 bit SSL encryption
Three tiered login process
VeriSign (http://www.verisign.com) secured
On-Site Security and Integrity:
Savvis Communications (http://www.savvis.com)
SAS 70 certified
Cisco load balancing technology
Partitioned database for each customer
Escrow account option with respect to source codes
Backup – Four Tier Stategy:
Real time backup – Rackspace Hosting (http://www.rackspace.com)
Daily local backup
Daily remote backup
Remote offsite backup with five week retention period
LAMP Architecture:
Linux OS
Apache
MySQL
Perl
16. Resources: Utilization
Description
Monitor utilization (historical or forecast) in percentage (shown) or hourly figures. Easily customize
the chart by overlaying hierarchies, adding sub-totals, changing the period, or adding detailed fields
and color coding.
