2. > > >
A holistic approach
Business and People
Excellence
2
3. 3
Employer’s Image
Management
Market Insight
Competitive
Differentiators
Value Programme
Financial Policy Budgeting & Risk
Business Quantitative
Processes
Competencies
Processes
Value & Culture
Processes
Strategy
Planning
Operations
ProductivityImprovement
Remuneration
Planning
Staff Size Planning
Legal & Admin
Framework
Compliancy &
Administration
Competencies
Planning
Talent Flow
Management
Employee Satisfaction
& Well-Being
Recruitment &
Selection
Reward Management
Performance
Management
Managers’ Support
Business and People Excellence
Framework
4. Business & People Excellence
Strategic level
• Define the opportunity & viability of HR strategyMarket Insight
• Define the HR investment policy / valuation schemeFinancial Policy
• Define HR attributes which provide competitive advantage to business
Competitive
Differentiators
• Define the policy to remove, reduce the likelihood of the risk happening
or minimize harm in the event that something happens.Risk Management
• Define the fundamental values to reflect business imageValue Program
• Define the strategic employer's branding approachEmployer’s Image
4
5. Business & People Excellence
Tactical Level
• Plan & design a balanced benefits system
Remuneration
Planning
• Plan staff size and its compositionStaff Size Planning
• Plan & define regulatory instruments
Legal & Administrative
Framework
• Plan & define the need & evolution of appropriate
skills & knowledge
Competencies
Planning
• Plan & define internal mobility
Talent Flow
Management
• Plan & define appreciation & motivational
environment
Employee Satisfaction
& Well-being
5
6. Business & People Excellence
Operational Level
• Perform execution of operational activities
Compliancy &
Administration
• Perform positive recognitionReward Management
• Perform job opening, application analysis,
selection and induction of new employees
Recruitment &
selection
• Perform competencies & evaluations activities
Performance
Management
• Perform & provide adequate coaching, tools &
assistance to team managers
Managers’ support
6
7. Business & People Excellence
Productivity Improvement
7
Metrics & KPIMetrics & KPI
Metrics &
performance
Process
capabilities
ReportingReporting
Strategic
HR management
Team Manager
Continual
Improvement
Continual
Improvement
Performance
evaluations
LSS - DMAIC
8. Maturity levels
Level 5 - Optimizing
Productivity optimized & human potential actualized
Level 4 - Predictable
Human capital performance management
Level3 - Managed
People management functions & processes defined
Level 2 - Performed
Human resources management purpose is achieved
Level 1 – Incomplete
HR administration performed
8
9. > > >
Where Performance Means Service
Consultancy Services
10. Services
10
Maturity
Assessment
Implementation
Guidance
Governance
Control
Know the problem
before you solve it!
Realistic
based on interviews
Coherent
based on practices
Experience
participation in feedback
and conclusions
Go along, step by step
Pragmatic
Just what is needed
Quick Wins
First do the obvious
Together
Focus energy on what
people agree on
Consolidate & improve
on the long term
Integration
Clean out the old habits
Competencies
Make sure people are able
to perform
Reward System
Future oriented objectives
setting
11. Overview
11
Maturity
Assessment
Discover Your Potential
- Collaborative method for
assessing the real
situation
- Tangible, viable and
realistic recommendations
- Results which are
accepted
- Interviews and workshops
are the basis for
collaboration
Unleash Your Potential
- YOUR implementation: you
do, with our guidance
- Limited consultant’s time, to
well integrate new
competencies into your
business
- Short-cycled project
management focused on
deliverables
- Guidance and support for
creating tangible value
Improve Your Potential
- Guaranteed translation of
strategy into operational
actions
- Improved effectiveness of
board, team and manager
- Well-adjusted reporting
and measurement
instruments
- Enhanced focus on
operational excellence
and continual improvement
Implementation
Guidance
Governance
Control
12. Maturity Assessment
MATURE™
12
Intake
• Exact scope definition
• Fine-tune expectations
• Define and plan interviews
Interviews • Active listening discussion
• Inventory of viewpoints
Observations &
Findings Workshop
• Workshop with objective feedback
• Observations are reported facts and proceedings
• Findings are relevant highlights or inconsistencies
Conclusions &
Recommendations
• Presentation of formalized conclusions
• Recommendations: quick-wins, operational and strategic
• Final input for priority setting
Action Planning
• Optional stage
• Measurable and agreed action plan per identified stakeholder
• Programme and project management input (control scheme)
Implementation
Guidance
Implementation
Guidance
13. Benefits of MATURE™
13
Collaborative method for assessing the real situation
Tangible, viable and realistic recommendations
Results which are accepted
Interviews and workshops are the basis for collaboration
14. Practical Examples
• Assessment of evaluation and gratification
process
• Assessment of competencies and training
processes
• Assessment of recruitment and selection
• Opportunity analysis of talent management
• Assessment behavior, culture and values
• Assessment HR strategy
• Assessment HR function
14
15. What
You
See
Implementation Guidance
15
Client
Senior Consultant(s):
Organizing the implementation,
working in-the-field with your
managers, preparing reporting
Conducting Workshops
• Limited team
• Limited time at your side
• Focus on your managers’
competencies
Shadow Consultant:
Behind the scene, the
shadow consultant is the
soundboard and Quality
Assurance for the Senior
Consultant
Principal Consultant:
Follows the implementation for
steering together with Client’s
executives, ensuring that
deliverables will produce VALUE
Behind the
scene
16. Benefits of Implementation
Guidance
16
YOUR implementation: you do, with our guidance
Limited consultant’s time, to well integrate into your business
Short-cycled project management focused on deliverables
Guidance and support for creating tangible value
17. Practical Examples
• Implementation of evaluation and gratification
process
• Implementation of competencies and training
processes
• Improvements on recruitment and selection
• Implementation of talent management
• Action plan behavior, culture and values
• Implementation of HR program and scorecard
• Interim management!
17
19. Benefits of Governance Control
19
Guaranteed translation of strategy into operational actions
Improved effectiveness of board, team and manager
Well-adjusted reporting and measurement instruments
Enhanced focus on operational excellence and continual improvement
20. Practical Examples
• Integration of HR processes into BSC
• HR steering committee installation and coaching
• Fine-tune integrated and controlled approach on
performance, rewards, evaluations and
competencies
• HR Scorecard and continual improvement
• Steering of talent management
• Interim management!
20
21. > > >
Where Performance Means Result
Operational Services
22. Operational Services
22
HR Projects
Specific transformations need
specific support from projects and
experts. Guarantee your conversion
by using specialist.
Examples:
Succession management
Staff sizing
Competencies plan
Outplacement
Recruiting projects
Employer’s branding
Training &
Communication
With D&H Academy, we can propose
you a varied offer of standard and
customized subjects and education
techniques to enhance your success.
As specialists in change
management, we can guide you
through delicate moments where
communication is a key for failure or
success.
HR Services
Outsource Business & People
Excellence services to
Demets&Heuskin
Benefit from support of the best
experts
Examples:
Evaluation process
Competencies plan
Gratifications Management
Internal Mobility
Recruiting & Selection Support
23. > > >
Focus on Pragmatic Use of
Strong Competencies
Identity
25. Our Value Creation
Practical Contribution!
25
Balanced
Solutions
Specific
Solutions to
Identified
Problems
Long Term
Vision, Short
Term Results
Expertise
Transfer
Short Term
Projects for
Flexibility
Direct
Support by
Directors
Best
Practices ...
Only at Your
Service
