1. MARLA DEE THOMAS
4115-104 Hearthside Drive
Wilmington, NC 28412
910-549-4541
Email: seahawkmusic@gmail.com
OBJECTIVE:
Seeking an Office Administrator position with a professional, energetic, challenging and growth advancement organization that will utilize my current 15 years
of work experience, knowledge with Quick Books, Microsoft Office Suite: Outlook, Access, Excel and Power Point and proprietary company software.
COMPUTER KNOWLEDGE:
All Windows environments: MS Office Suite: Outlook, Access, Excel and Power Point, Word Perfect for Windows, QuickBooks and State of North Carolina
and South Carolina computer system. PC and Apple knowledgeable.
EMPLOYMENT HISTORY:
Flores and Foley Roofing, Wilmington, NC
Administrative Assistant / CRM Manager
• Answers telephone and greets client provides information and assistance
• Managed CRM Data Base
• Processed and schedules work and purchase orders
• Processes credit adjustments; bill corrections; mail, including payments by mail
• Copies, files, and faxes various documents
• Prepares and updates reports
• Prints statements and prepares bills for mailing.
• Accepts, receives, and/or collects payments
• Prepared, processed and reimbursed all accounts payable, receivables and travel
• Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow.
• Outstanding/extensive knowledge of Microsoft Office
Solid Concepts, Inc., Navassa, NC
February, 2016 - Current
Office Manager November, 2015 - December, 2015
• Answers telephone and greets client provides information and assistance
• Processed and schedules work and purchase orders
• Processes credit adjustments; bill corrections; mail, including payments by mail
• Copies, files, and faxes various documents
• Prepares and updates reports
• Prints statements and prepares bills for mailing.
• Accepts, receives, and/or collects payments
• Prepared, processed and reimbursed all accounts payable, receivables and travel
• Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow.
• Outstanding/extensive knowledge of Microsoft Office
PPD (Mindlance), Wilmington, NC June, 2014 - September, 2014
Data Entry
• Copies, files, and faxes various documents
• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is
incomplete; purging files to eliminate duplication of data. Secures information by completing data base backups.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
NC DMV Call Center, Elizabethtown, NC January, 2013 - April, 2014
Information Processing Assistant
• Strong customer service skills, problem-solving skills
• Ability to interpret & apply Customer Support
• Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow
• Outstanding/extensive knowledge of Microsoft Office
• Extensive knowledge/training with NC DOT mainframe applications
• Copies, files, and faxes various documents
• Managed confidential files and documents
• Effectively communicated with customers within a very high volume calls of 50 + per/day.

2. Bladen County Board of Education, Elizabethtown, NC September, 2011 – January, 2013
Substitute Teacher, for all schools in Bladen County
• Responsible for providing instruction, managing the classroom environment, and promoting student learning in the absence of the regular classroom
teacher.
• Have excellent communication skill to deliver and present learning effectively
• Create an enthusiastic environment and make learning a happy journey among children
• Creative and imaginative blend which helps in delivering lessons in a practical and interesting manner among children
• Develop and implement lesson plans for all areas of a developmentally appropriate curriculum Create and initiate hands-on learning experiences
• Design and implement integrated learning centers
• Assisted the primary teacher with the coordination of daily activities and lesson plans.
Verizon Wireless, Wilmington, NC July, 2009 – April, 2010
Customer Care Call Center Representative
• Strong customer service skills, problem-solving skills,
• Ability to interpret & apply Customer Support
• Troubleshooting/technical assistance on all devices
• Outstanding/extensive knowledge of Microsoft Office
• Extensive knowledge/training with Verizon Wireless mainframe applications
• Processes applications for new services and closes customer accounts as necessary
• Accepts, receives, and/or collects payments
• Processes credit adjustments
• Processes bill corrections
• Copies, files, and faxes various documents
• Accepts, receives, and/or collects payments
• Effectively communicated with customers within a very high volume calls of 50 + per/day.
• Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow
Temp Assignments, Wilmington, NC June, 2008 – July, 2009
General office support
• Managed Center call center: answers telephone and assisted walk in customers provides information and assistance as requested
• Processed all purchase request
• Processed all accounts payable and receivables
• Answers telephone and assisted walk in customers provides information and assistance as requested
• Processed all accounts payable and receivables
• Processed all accounts payable and receivables
• Prepares and updates reports
• Processed work and purchase orders
• Processes credit adjustments;
• Processes bill corrections
• Copies, files, and faxes various documents
UNC Wilmington, Wilmington, NC July 1997 – June 2008
Administrative Assistant
• Answers telephone and greeted visitors, students and etc. provides information and assistance regarding university and department
• Coordinate work request with various departments
• Copies, files, and faxes various documents
• Prepares and updates reports
• Managed confidential files and documents
• Monitored Centers motor fleet (trucks and boats)
• Managed all Grant budget request/reconciliations and Maintained spreadsheets
• Employed/Supervised Student work assistants for Academic office.
• Assisted Department Chair and Faculty as needed
• Managed all budget (accounting) request/reconciliations
• Assisted SACS Self Study Chairperson and Committee with: Correspondence, preparing reports, agenda’s and minutes of meetings.
• Designed, organized and developed filing system and index for the SACS Self Study supporting documentation
• Provided Academic office support and training to various offices on as need basis
• Managed confidential files and documents
• Received rare commendation for the documentation process from SACS review – February 2002
• Assisted Faculty Assembly Chairperson, Faculty Senate Officers & Committee Chairs.
• Prepared and distributed faculty ballots

3. • Interfaced with University and Senate leaders to establish office policy & procedures
• Planned and coordinated all special events
• Assigned Advisors and Entered Class Schedules
• Prepared/reimbursed all travel
• Processed all accounts payable and receivables
• Processed all purchase requests
• Provided one-to-one Secretarial training as needed
EDUCATION:
Cape Fear Community College, Wilmington, NC January 2015
Notary Public
Bladen Community College, Dublin, NC August 2011 – February 2012
Education
Southeastern Community College, Whiteville, NC March 1983 – June 1984
Business Administration