Have you analyzed your business and thought about how you want it to be doing in 1, 2, 5 years’ time? Are you and your team clear about what you need to do to get there? If you want to succeed, you need to set goals. Goal setting not only allows you to take control of the direction of the business; it also provides you a benchmark for determining whether you are actually succeeding. By setting sharp, clearly defined goals, you can measure and take pride in the achievement of those goals, and you'll see forward progress in what might previously have seemed a long pointless grind. In this class, you will learn the well-defined steps that transcend the specifics of goal setting based on growth indicators. Knowing these steps will allow you formulate goals that you and your team can accomplish.

2. MILLENNIUM GOALSMAKING A DIFFERENCE TODAY

3. Tanya Reece
L e a r n i n g S p e c i a l i s t ;
M i l l e n n i u m S y s t e m s
I n t e r n a t i o n a l
M e e t T h e P r e s e n t e r :
TANYA REECE
Tanya Reece is a Learning Specialist at Millennium. For
over 10 years, Tanya worked in salon and spa management
for small business and franchises such as Hand and Stone
and European Wax Center. Tanya was previously a
member of Millennium’s Business Support Department and
is now a member of the new Education Team. She is
responsible for creating internal and external education
resources

4. GOTOWEBINAR OVERVIEW
• Have questions? Enter them into the “Questions” box
on the right-hand side of your screen.
• All attendees are placed on “listen only” mode.
• Please take some time to fill out the brief survey that
will be sent to you via e-mail following today’s
presentation.

5. WHY ARE WE
SETTING GOALS?

6. WHY SET GOALS?
• Case studies have confirmed that properly defined goals lead
to higher productivity and achievement.
• 15% increase in performance with short-term goals.
• Much higher when both short-term and long-term goals are
defined and monitored.

7. WHAT’S IN STORE FOR TODAY?
1. Aligning Goals With Your Business Vision and Mission
2. The 6 Growth Indicators (KPIs)
3. Setting Goals In Millennium
4. Keeping Staff Motivated

8. WHAT’S IN STORE FOR TODAY?
1. Aligning Goals With Your Business Vision and Mission
2. The 6 Growth Indicators (KPIs)
3. Setting Goals In Millennium
4. Keeping Staff Motivated

9. W H AT A R E Y O U R
VALUES?
YOUR BUSINESS & CULTUREUnderstand where your business currently stands. The culture at your
business will define how successful goal setting is for your team.
W H AT I S Y O U R
MISSION?
W H AT I S
Y O U R
VISION?

10. WHAT’S IN STORE FOR TODAY?
1. Aligning Goals With Your Business Vision and Mission
2. The 6 Growth Indicators (KPIs)
3. Setting Goals In Millennium
4. Keeping Staff Motivated

11. WHAT ARE YOU
SETTING GOALS ON?
REVENUE OR GROWTH INDICATORS

12. Last Year’s Revenue
Prior Sales Trends
Yesterday’s Sales
The Six Growth Indicators
New Clients
New Client Retention
Repeat Client Retention
Frequency of Visit
Average Ticket
Productivity

13. New
Clients
THE SIX GROWTH INDICATORS (KPIS)
New Client
Retention
Repeat
Client
Retention
Average
Ticket
Frequency
of Visit
Productivity

14. WHAT’S IN STORE FOR TODAY?
1. Aligning Goals With Your Business Vision and Mission
2. The 6 Growth Indicators (KPIs)
3. Setting Goals In Millennium
4. Keeping Staff Motivated

15. Step One
MA200 Growth Indicators Analysis

16. Step One
MA200 Growth Indicators Analysis

17. Step One
MA200 Growth Indicators Analysis

18. Step One
MA200 Growth Indicators Analysis

19. Step One
MA200 Growth Indicators Analysis

20. Consider Running:
• AQ150 Prebook Analysis
• MA040 Client Retention Summary
• MA050 Client Visits By Type
• MA205 Client Retention by Department
• MA220 FOV by Employee/Service Class
Step One
Pulling The Correct Reports

21. Step Two
Inputting Employee Specific Goals

22. Step Two
Inputting Employee Specific Goals

23. Step Two
Inputting Employee Specific Goals

24. Step Three
Inputting Team Goals

25. Step Three
Inputting Team Goals

26. Step Four
Tracking Goal Performance

27. WHAT’S IN STORE FOR TODAY?
1. Aligning Goals With Your Business Vision and Mission
2. The 6 Growth Indicators (KPIs)
3. Setting Goals In Millennium
4. Keeping Staff Motivated

28. DON’T FORGET TO
INCENTIVIZE!

29. IT DOESN’T NEED TO BE EXPENSIVE!
•Consider performance-based pay options and bonuses. This will
motivate staff to increase their performance.
•Implement daily huddles/weekly meetings.

30. Milestone Actions Target Date
Discuss the Growth Indicators
with Staff
Show Them the Growth
Indicators, What They Do, and
How They Play a Part
Set Service Provider Goals Run the MA200 for each
service provider. Sit down
with each service provider &
set SMART goals. Define
inside of the Employee Profile.
Set Team Goals Run the MA200 for the
business. Analyze last years
totals & set goals.
Follow-Through Block off time in the
Appointment Book for follow-
ups.
YOUR GOAL SETTINGACTION PLAN

31. UPCOMING IN EDUCATION
• August 23rd: Webinar Easy Hairpro
• September 6th: Webinar Cool Beauty Consulting
• September 11th: Academy Event Front Desk Certification
• September 11th: Webinar Salon Clouds
• September 27th: Webinar Employee Hiring & Retention

32. GET IN TOUCH
For questions about today’s presentation contact the Education Department.
E. EDUCATION@MILLENNIUMSI.COM
CONNECT WITH US @SPEAKMILLENNIUM