Overview on IFM Group, a dynamic Italian company in the ICT sector that provides integrated solutions for Telecommunications, Unified Communications, Customer Relationship Management (CRM) and Multi-sensor technologies. Special focus on Angel Pad, the new technology designed by IFM to help and support vulnerable people in order to create a real Link Society with no technological barriers.

1. Company and products profile
Surveillance, Assistance & Communications
to detect, process and communicate
Summary
Company Overview 2-4
Key Technologies 5-8
Angel Pad 9 - 12

2. IFM Group
IFM Group has been working for over 15
years in the market of Advanced
Communications Technologies.
With more than 900 installations, IFM stands
for one of the most dynamic companies in
the ICT sector able to design and implement
the entire technological chain aimed at the
creation of its products.
As a result of the strong commitment in R&D – also due to the partnership with the
universities in Genoa and Catania – IFM Group belongs to the selected ring of Italian
companies able to develop technology and innovation in strict compliance with
international standards

3. IFM Group |Shareholders
Management 68%
Innovest S.p.a. 18%
TELECOM Italia S.p.a. 12%
CARISMA S.p.a. (Bain & Company) 2%

4. IFM Group| Patchwork of companies

5. Key Technologies
Lighthouse Communications Xtender
Lighthouse Communications Xtender is an
event manager system for processing the
workflow between a source event and the
consequent action or actions.
A source event is anything that happens, a
phone call, a temperature sensor or a motion Event Source Action Provider
detection device. An action can be
represented by any type of actuator, i.e. a
Action Provider Presence
video phone call, a gate, a switch or an alarm. CRM
Event Source
Event Source
Detection
Any kind of flow can be graphically designed
allowing a user-friendly configuration Event Source Action Provider Click
Event Source
Action Provider
Sentinel to
Action Provider Event Source
experience. Talk
Call Center

6. Key Technologies
Sentinel
Sentinel is a multisensory integration system
with a distributed architecture able to apply
data fusion algorithms which combine
information coming from different devices to
determine the processing of the source event
as a critical event.
This technology prevents false alarm thanks
to the application of the contest analysis to
the device signal.

7. Key Technologies
PhonesEnterprise
PhonesEnterprise is a multimedia, multi-
event contact center which guarantees that
the event and all the information related to
will be available to the right destination at the
right time.
This assignment depends on time, skill,
availability...

8. Key Technologies
REVOS
Revos is a Customer Relationship
Management product.
Revos deals with matching each event to all
the data related the customer.
Customer data mean address, history, Kin,
health data, etc.
As an event occurs the agent in charge will
receive a screen pop up with the most
important information.

9. ANGEL PAD
Angel Pad has been designed for urban security to
provide vulnerable people with assistance and support.
Angel Pad stands for the synthesis of the main IFM
products:
• Lighthouse Communications Xtender
• Sentinel
• PhonesEnterprise
• Revos

10. ANGEL PAD
Angel Pad is able to:
-connect a wide range of sensors
-integrate intelligent video camera with algorithms in
charge of recognizing what it’s happening in the scene
(privacy reasons need to pay attention to when and where to use).
-define any type of process related to an event thanks to
the the graphic work flow designer
-match different events to define what is happening and
decide the correct action
Moreover,
Actions may be the activation of actuators, the generation
of multimedia communication activities, the execution of
software applications, or their combination.
Multimedia multi-event contact center agents receive all
the information and are able to execute any action, involving
any third party.

11. ANGEL PAD
Angel Pad
Engine

12. ANGEL PAD
UPS power supply
Presence detector
Gas detector
Video door phone
Water leaks
detector
Smoke detector
Panic button
Temperature detector