Market Research Reports, Inc. has announced the addition of “Insight Report: Best Practice – Ensuring Optimal Customer Service and Relationship Management” research report to their offering. See more visit - http://mrr.cm/Z32
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Introduction to Report
Launch Date: March 21, 2014
Number of Pages: 60
Geography Coverage: Global
Available Format: PDF
Price For Single User License: USD 3,800
Price For Site License: USD 7,600
Price For Global User License: USD 11,400
Delivery Time: Within 24 Hours (During Working Days)
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About the Report
Banks and payment companies have adopted CRM
applications to improve customer services and provide
suitable products, indicating a positive outlook for
successfully understanding customers.
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Research Findings
Companies have adopted a number of best practices,
including strengthening existing CRM platforms and
installing new ones, managing contact center operations
effectively, offering customized products and pricing at an
individual level, and using online and social networking
platforms to address customers’ complaints.
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Research Findings Contineus…
Banks and payment companies have adopted CRM
applications to improve customer services and provide
suitable products, indicating a positive outlook for
successfully understanding customers. Companies in the
Americas and Europe were early adopters of CRM
applications, and are using them as a platform to develop
new products.
Overall global spending on CRM applications by retail
banks reached US$1.9 billion in 2012, accounting for
14.0% of the overall global spending on CRM. Spending is
expected to accelerate further over the forecast period
(2013–2017), increasing from US$2.1 billion in 2013 to
US$3.0 billion in 2017 at a CAGR of 10.10%.
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Report Coverage
1. Executive Summary
2. Customer Service and Relationship Management by
Banks and Payment Companies
3. Best Practices in Customer Service and Relationship
Management
4. Implementation Strategies and Case Examples
5. Appendix
For more details regarding Report coverage see the last slide
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Company Coverage (Partial List)
1. American Express
2. Bank of America
3. Wells Fargo
4. Citibank
5. Barclays
6. Halifax
7. HDFC Bank
8. ICICI Bank
9. Russian Standard Bank
10.Starbucks
11.Westpac
12.FirstOntario Credit Union
13.DNB Bankas
For more details regarding Report coverage see the last slide
All logos and Images mentioned on this slide belong to their respective owners.
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About Market Research Reports, Inc.
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