Ch 03 Creating Long Term Loyalty Relationships v92 Quiz.pptx

•Als PPTX, PDF herunterladen•

0 gefällt mir•10 views

M

Creating Long Term Loyalty Relationships

CREATING LONG-TERM
LOYALTY RELATIONSHIP
(To SUCCEED, serve and satisfy loyal customers)
Mark Anthony Ymana
Ateneo Graduate School of Business
Understanding Marketing Management

1. Offering the highest
customer delivered value
2. Meeting and exceeding
customer expectations
3. Providing excellent customer
service
4. Personal application
COSLA Outline
Create long-term loyalty
relationship by…

A. Offering the highest
customer delivered value
B. Providing excellent
customer service
C. All of the above
D. None of the above
Create long-term loyalty
relationship by…

Creating long-term loyalty relationship
Companies must meet and
exceed customer expectations

Creating long-term loyalty relationship
Companies must _____ and
________ customer expectations
A. meet; exceed
B. create; provide
C. serve; satisfy
D. None of the above

ATTRACT and RETAIN
loyal customers
with BETTER CUSTOMER SERVICE
Mark Anthony Ymana
Ateneo Graduate School of Business

Weitere ähnliche Inhalte

Ähnlich wie Ch 03 Creating Long Term Loyalty Relationships v92 Quiz.pptx

Customer value and satisfaction

Customer value and satisfaction

Customer value and satisfaction

Customer value and satisfaction

Customer value and satisfaction

Customer value and satisfaction

Chapter 2.pptx

EthelineChloeEspinaB

Building A Brand Through A Quality Customer Experience

principlesofmarketing-chapter2-170810162334.pptx

principlesofmarketing-chapter2-170810162334.pptx

principlesofmarketing-chapter2-170810162334.pptx

CHUBBYTITAMAESTRA

Video Recording : https://www.youtube.com/watch?v=RvuJgMy9Xac Heather J. Brunner, CEO of WE Engine, a 26 year technology veteran, shared how she has been leading a team of 60% female dominated company serving international business with 50,000 customers in 136 countries. Co-hosted by Taiwan's first startup school, ALPHA Camp, and Taiwan Startup Stadium (TSS), Global Mind Series is a multi-site, cross-border lecture series with the aim of aligning Taiwan and Southeast Asian startups with the latest from the global tech scene, as well as strengthening the links between startups in America and Southeast Asia. We have brought together international experts from various fields to engage in an international discussion with startups from Singapore, Hong Kong, South Korea, and Taiwan. More of Global Minds Series : https://www.alphacamp.co/global-minds-series/

Global Minds Series #4 | Heather Brunner - Charting your path to $1M in revenue

Global Minds Series #4 | Heather Brunner - Charting your path to $1M in revenue

Global Minds Series #4 | Heather Brunner - Charting your path to $1M in revenue

ALPHA Camp Taiwan

Are you losing customers? The importance of building brand loyalty cannot be overstated, especially for small to medium-sized service-based businesses and personal brands. It is essential to cultivate a bond of allegiance with your brand in order to not only draw new clients but also retain existing ones in today’s highly competitive market. This blog post will delve into the importance of brand loyalty and explore strategies for creating a memorable customer experience that encourages customers to return. We will discuss the benefits of building brand loyalty, including increased sales and word-of-mouth marketing, as well as strategies for creating a memorable brand experience. Download our FREE EBOOK to help you decide if now is the time to bring in the big guns (an agency) or roll up your sleeves and DIY for a bit longer: https://bit.ly/3N6CW0i

Are You Losing Customers? The Importance of Building Brand Loyalty

Elly and Nora Creative

Differentiate Credentials

Differentiate Credentials

Differentiate Credentials

Michelle Moore

Client management

Client management

Client management

Brijendra Chaudhary

Abstract-paper-idea-bulb-PowerPoint-Templates.pptx

Abstract-paper-idea-bulb-PowerPoint-Templates.pptx

Abstract-paper-idea-bulb-PowerPoint-Templates.pptx

IsmailAbdisalam1

1 understanding your clients

1 understanding your clients

1 understanding your clients

Marketing 101 chapter2 building customer satisfaction

Marketing 101 chapter2 building customer satisfaction

Marketing 101 chapter2 building customer satisfaction

Customer service is essential for the sustainable organization

Customer service is essential for the sustainable organization

Customer service is essential for the sustainable organization

Working with bespoke, customised products requires a lot of customer contact. In our line of work good customer service is crucial and it is something we pride ourselves on. Lancaster Printing’s director, Carrie Parkinson, spent the early part of her career in the United States where nurturing good customer relationships has become part of the culture. Working in this environment provided some great insights which have been absorbed into Lancaster Printing. Over the years we have learned a lot and we try to apply the following to our business every day.

What We Learned About Customer Services

What We Learned About Customer Services

What We Learned About Customer Services

Lancaster Printing Limited

Customer loyalty

Customer loyalty

Customer loyalty

Customer loyalty - TEDO

Customer loyalty - TEDO

Customer loyalty - TEDO

Business Development

Business Development

Business Development

Session 09 services Marketing

Session 09 services Marketing

Session 09 services Marketing

Is your contact center reinforcing or degrading your company's brand? Read about to improve customer service by adding value. Branded customer service adds value to each customer interaction by reinforcing and demonstrating the qualities that make your company unique. It reminds customers why you’re special, shows that you care, and makes an impression that is vastly more powerful than any TV ad, web banner, or promotional piece could ever be. Email connect@InteractionMetrics to learn more!

Customer Service + Branding = Added Value

Customer Service + Branding = Added Value

Customer Service + Branding = Added Value

Ähnlich wie Ch 03 Creating Long Term Loyalty Relationships v92 Quiz.pptx (20)

Customer value and satisfaction

Customer value and satisfaction

Customer value and satisfaction

Customer value and satisfaction

Customer value and satisfaction

Customer value and satisfaction

Chapter 2.pptx

Building A Brand Through A Quality Customer Experience

principlesofmarketing-chapter2-170810162334.pptx

principlesofmarketing-chapter2-170810162334.pptx

principlesofmarketing-chapter2-170810162334.pptx

Global Minds Series #4 | Heather Brunner - Charting your path to $1M in revenue

Global Minds Series #4 | Heather Brunner - Charting your path to $1M in revenue

Global Minds Series #4 | Heather Brunner - Charting your path to $1M in revenue

Are You Losing Customers? The Importance of Building Brand Loyalty

Differentiate Credentials

Differentiate Credentials

Differentiate Credentials

Michelle Moore

Client management

Client management

Client management

Abstract-paper-idea-bulb-PowerPoint-Templates.pptx

Abstract-paper-idea-bulb-PowerPoint-Templates.pptx

Abstract-paper-idea-bulb-PowerPoint-Templates.pptx

1 understanding your clients

1 understanding your clients

1 understanding your clients

Marketing 101 chapter2 building customer satisfaction

Marketing 101 chapter2 building customer satisfaction

Marketing 101 chapter2 building customer satisfaction

Customer service is essential for the sustainable organization

Customer service is essential for the sustainable organization

Customer service is essential for the sustainable organization

What We Learned About Customer Services

What We Learned About Customer Services

What We Learned About Customer Services

Customer loyalty

Customer loyalty

Customer loyalty

Customer loyalty - TEDO

Customer loyalty - TEDO

Customer loyalty - TEDO

Business Development

Business Development

Business Development

Session 09 services Marketing

Session 09 services Marketing

Session 09 services Marketing

Customer Service + Branding = Added Value

Customer Service + Branding = Added Value

Customer Service + Branding = Added Value

Kürzlich hochgeladen

(Vivek)Call Us, 8448380779,Call girls in Delhi NCr – We Offer best in class call girls. escort Service At Affordable Price At low Rate with Space Night 8000 We Are One Of The Oldest Escort and Call girls Agencies in Delhi. You Will Find That Our Female Escorts Are Full Of Fun, Sexy And They Would Love Enjoy Your Company. We Have A Fantastic Selection Of Escort Ladies Available For In-Calls As Well As Out-Calls. Our Escorts Are Not Only Beautiful But All Have Great Personalities Making Them The Perfect Companion For Any Occasion. In-Call:- You Can Come At Our Place in Delhi Our place Which Is Very Clean Hygienic 100% safe Accommodation. Out-Call:- You have To Come Pick The Girl From My Place We Are Also Provide Door Step Services (Delhi Ncr, Noida, Gurgaon, Faridabad, Ghaziabad Note:- Pic Collectors Time Passers Bargainers Stay Away As We Respect The Value For Your Money Time And Expect The Same From You Hygienic:- Full Ac room And Clean Rooms Available In Hotel 24 * 7 Hourly In Delhi NCR More Details, With WhatsApp Number, +91-8448380779

BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service

Delhi Call girls

Situation Analysis | Management Company.

Situation Analysis | Management Company.

Situation Analysis | Management Company.

DanielaQuiroz63

Social media, ppt. Features, characteristics

Social media, ppt. Features, characteristics

Social media, ppt. Features, characteristics

Labour Day, observed on the first Monday of September in many countries, is a significant occasion that honors the contributions and achievements of workers. Also known as International Workers’ Day in some regions, this annual celebration serves as a tribute to the resilience, dedication, and accomplishments of the labor force. From its historical roots to its modern-day significance, Labour Day holds deep cultural and social importance that resonates worldwide.

Labour Day Celebrating Workers and Their Contributions.pptx

Labour Day Celebrating Workers and Their Contributions.pptx

Labour Day Celebrating Workers and Their Contributions.pptx

elizabethella096

Brand experience Dream Center Peoria Presentation.pdf

(Vivek)Call Us, 8448380779,Call girls in Delhi NCr – We Offer best in class call girls. escort Service At Affordable Price At low Rate with Space Night 8000 We Are One Of The Oldest Escort and Call girls Agencies in Delhi. You Will Find That Our Female Escorts Are Full Of Fun, Sexy And They Would Love Enjoy Your Company. We Have A Fantastic Selection Of Escort Ladies Available For In-Calls As Well As Out-Calls. Our Escorts Are Not Only Beautiful But All Have Great Personalities Making Them The Perfect Companion For Any Occasion. In-Call:- You Can Come At Our Place in Delhi Our place Which Is Very Clean Hygienic 100% safe Accommodation. Out-Call:- You have To Come Pick The Girl From My Place We Are Also Provide Door Step Services (Delhi Ncr, Noida, Gurgaon, Faridabad, Ghaziabad Note:- Pic Collectors Time Passers Bargainers Stay Away As We Respect The Value For Your Money Time And Expect The Same From You Hygienic:- Full Ac room And Clean Rooms Available In Hotel 24 * 7 Hourly In Delhi NCR More Details, With WhatsApp Number, +91-8448380779

BDSM⚡Call Girls in Sector 128 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 128 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 128 Noida Escorts >༒8448380779 Escort Service

Delhi Call girls

Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success

Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success

Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success

In the face of the news of Google beginning to remove cookies from Chrome (30m users at the time of writing), there’s no longer time for marketers to throw their hands up and say “I didn’t know” or “They won’t go through with it”. Reality check - it has already begun - the time to take action is now. The good news is that there are solutions available and ready for adoption… but for many the race to catch up to the modern internet risks being a messy, confusing scramble to get back to "normal"

No Cookies No Problem - Steve Krull, Be Found Online

No Cookies No Problem - Steve Krull, Be Found Online

No Cookies No Problem - Steve Krull, Be Found Online

DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions

AI is transforming the marketing landscape by pioneering the creation of dynamic marketing videos, crafting compelling stories in real-time, and developing automated, personalized responses based on intricate customer data analysis. With advanced machine learning and natural language processing capabilities, AI tools are now adept at producing engaging and highly targeted video content that resonates with the audience's specific interests and behaviors. These AI systems can analyze viewer reactions and engagement metrics to refine video elements, ensuring each story is more captivating than the last. Furthermore, AI excels in real-time storytelling, adapting narratives on the fly to maintain viewer interest and engagement. It can also interpret and respond to customer interactions with personalized messages, offering solutions, recommendations, or information tailored to each individual's unique journey and preferences. This level of personalization and adaptability in video marketing was once a distant dream but is now a powerful reality, thanks to AI's continuous evolution and learning.

Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...

Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...

Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...

DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions

Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...

Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...

Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...

In the annals of bizarre and unsettling mysteries, the “Circleville Letters” stand out as a chilling and enigmatic series of correspondences that have puzzled investigators and captured the public’s imagination for decades. Spanning several years and intertwined with tragedy, conspiracy, and unanswered questions, the story behind the Circleville Letters continues to intrigue and haunt those who delve into its perplexing details.

Unraveling the Mystery of The Circleville Letters.pptx

Unraveling the Mystery of The Circleville Letters.pptx

Unraveling the Mystery of The Circleville Letters.pptx

elizabethella096

Cash payment girl 9257726604 Hand ✋ to Hand over girl

Cash payment girl 9257726604 Hand ✋ to Hand over girl

Cash payment girl 9257726604 Hand ✋ to Hand over girl

Call girl Jaipur

Brand Strategy Master Class - Juntae DeLane

DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions

Leverage generative AI to further creativity and productivity in every marketing setting.Come learn how anyone — 🎨 graphic and 🖊️ copy consultants to CEOs — can Supercharge Creativity with Enterprise-Worthy Generative AI by designing AI systems to power their originality and 10x output. Key Takeaways: Learn new workflows and tools to leverage in marketing initiatives to be more creative — faster, better, and with further reach.Add meaningful video concepts to marketing initiatives and walk away with products and workflowsLearn the Man of the World Media Method for brand creation

Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...

Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...

Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...

DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions

personal branding kit for music business

personal branding kit for music business

personal branding kit for music business

Join Raquel Serrano, Senior Web Analyst & CRO at LYNX, as she uncovers the secrets hidden within GA4 reports like Funnel Exploration, Path Exploration, and User Explorer to uncover bottlenecks and opportunities in user journeys, particularly for non-e-commerce websites. Discover Where Users Encounter Hurdles: Learn how to leverage GA4 to pinpoint where users face challenges on your website, such as during sign-ups or form submissions. Gain insights to enhance these areas and streamline the user experience. Identify Optimal Paths: Utilize GA4 to analyze user pathways on your site, distinguishing effective routes from less successful ones. Enhance successful paths and optimize or eliminate ineffective ones for improved user engagement.

Uncover Insightful User Journey Secrets Using GA4 Reports

Uncover Insightful User Journey Secrets Using GA4 Reports

Uncover Insightful User Journey Secrets Using GA4 Reports

The+State+of+Careers+In+Retention+Marketing-2.pdf

The+State+of+Careers+In+Retention+Marketing-2.pdf

The+State+of+Careers+In+Retention+Marketing-2.pdf

Call Girls In Safdarung Enclave Arjun Nagar Whatsapp +91 9654467111 Delhi ⛟ Open 24 Hrs, ☎ Booking Short 2000 Night 6000 ALL HOME/HOTEL SERVICE DOORSTEP SERVICE IN/CALL & OUT/CALL SERVICE WITH MANY OPTIONS AVAILABLE DELHI GURGAON & NOIDA SERVICE IN REASONABLE RATES FROM LOW TO HIGH PROFILE STAFF’S. Call Girl Number~24X7~Call Girl Services, New Delhi, Delhi OutCall Rate Call Girl Mahipalpur,Call Girl Connaught Place,Call Girl Nehru Place,Call Girl Chanakyapuri,Call Girl Paharganj,Call Girl Dhaula Kuan,Call Girl Moti Bagh,Call Girl Karol Bagh,Call Girl Greater Kailash,Call Girl Naraina, Call Girl Katwaria Sarai,Call Girl Janakpuri,Call Girl Kalkaji,Call Girl Lajpat Nagar,Call Girl Palam,Call Girl Malviya Nagar,Call Girl Mehrauli,Call Girl Govindpuri,Call Girl Sarojini Nagar ,Call Girl Neb Sarai,Call Girl South Ex,Call Girl Munirka,Call Girl Saket,Call Girl Chattarpur

Call Us ➥9654467111▻Call Girls In Delhi NCR

Call Us ➥9654467111▻Call Girls In Delhi NCR

Call Us ➥9654467111▻Call Girls In Delhi NCR

(Vivek)Call Us, 8448380779,Call girls in Delhi NCr – We Offer best in class call girls. escort Service At Affordable Price At low Rate with Space Night 8000 We Are One Of The Oldest Escort and Call girls Agencies in Delhi. You Will Find That Our Female Escorts Are Full Of Fun, Sexy And They Would Love Enjoy Your Company. We Have A Fantastic Selection Of Escort Ladies Available For In-Calls As Well As Out-Calls. Our Escorts Are Not Only Beautiful But All Have Great Personalities Making Them The Perfect Companion For Any Occasion. In-Call:- You Can Come At Our Place in Delhi Our place Which Is Very Clean Hygienic 100% safe Accommodation. Out-Call:- You have To Come Pick The Girl From My Place We Are Also Provide Door Step Services (Delhi Ncr, Noida, Gurgaon, Faridabad, Ghaziabad Note:- Pic Collectors Time Passers Bargainers Stay Away As We Respect The Value For Your Money Time And Expect The Same From You Hygienic:- Full Ac room And Clean Rooms Available In Hotel 24 * 7 Hourly In Delhi NCR More Details, With WhatsApp Number, +91-8448380779

BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service

Delhi Call girls

Making small changes to your website's text for A/B tests often disappoints. Moreover, catering to diverse audiences presents its own set of hurdles. With AI capabilities like GPTs, you can tackle this challenge head-on. However, GPTs come with a blank canvas - it's up to you to define their style. In this enlightening session, Brian Massey, Managing Partner at Conversion Sciences, will unveil the secrets to crafting precise, testable, and compelling copy that speaks directly to your site's diverse prospects. Learn how to put these strategies to the test on your homepage, landing pages, or eCommerce product pages for maximum impact.

The Science of Landing Page Messaging.pdf

The Science of Landing Page Messaging.pdf

The Science of Landing Page Messaging.pdf

Kürzlich hochgeladen (20)

BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service

Situation Analysis | Management Company.

Situation Analysis | Management Company.

Situation Analysis | Management Company.

Social media, ppt. Features, characteristics

Social media, ppt. Features, characteristics

Social media, ppt. Features, characteristics

Labour Day Celebrating Workers and Their Contributions.pptx

Labour Day Celebrating Workers and Their Contributions.pptx

Labour Day Celebrating Workers and Their Contributions.pptx

Brand experience Dream Center Peoria Presentation.pdf

BDSM⚡Call Girls in Sector 128 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 128 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 128 Noida Escorts >༒8448380779 Escort Service

Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success

Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success

Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success

No Cookies No Problem - Steve Krull, Be Found Online

No Cookies No Problem - Steve Krull, Be Found Online

No Cookies No Problem - Steve Krull, Be Found Online

Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...

Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...

Top 5 Breakthrough AI Innovations Elevating Content Creation and Personalizat...

Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...

Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...

Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...

Unraveling the Mystery of The Circleville Letters.pptx

Unraveling the Mystery of The Circleville Letters.pptx

Unraveling the Mystery of The Circleville Letters.pptx

Cash payment girl 9257726604 Hand ✋ to Hand over girl

Cash payment girl 9257726604 Hand ✋ to Hand over girl

Cash payment girl 9257726604 Hand ✋ to Hand over girl

Brand Strategy Master Class - Juntae DeLane

Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...

Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...

Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...

personal branding kit for music business

personal branding kit for music business

personal branding kit for music business

Uncover Insightful User Journey Secrets Using GA4 Reports

Uncover Insightful User Journey Secrets Using GA4 Reports

Uncover Insightful User Journey Secrets Using GA4 Reports

The+State+of+Careers+In+Retention+Marketing-2.pdf

The+State+of+Careers+In+Retention+Marketing-2.pdf

The+State+of+Careers+In+Retention+Marketing-2.pdf

Call Us ➥9654467111▻Call Girls In Delhi NCR

Call Us ➥9654467111▻Call Girls In Delhi NCR

Call Us ➥9654467111▻Call Girls In Delhi NCR

BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service

BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service

The Science of Landing Page Messaging.pdf

The Science of Landing Page Messaging.pdf

The Science of Landing Page Messaging.pdf

Ch 03 Creating Long Term Loyalty Relationships v92 Quiz.pptx

1. CREATING LONG-TERM LOYALTY RELATIONSHIP (To SUCCEED, serve and satisfy loyal customers) Mark Anthony Ymana Ateneo Graduate School of Business Understanding Marketing Management

2. 1. Offering the highest customer delivered value 2. Meeting and exceeding customer expectations 3. Providing excellent customer service 4. Personal application COSLA Outline Create long-term loyalty relationship by…

3. A. Offering the highest customer delivered value B. Providing excellent customer service C. All of the above D. None of the above Create long-term loyalty relationship by…

4. Creating long-term loyalty relationship Companies must meet and exceed customer expectations

5. Creating long-term loyalty relationship Companies must _____ and ________ customer expectations A. meet; exceed B. create; provide C. serve; satisfy D. None of the above

6. ATTRACT and RETAIN loyal customers with BETTER CUSTOMER SERVICE Mark Anthony Ymana Ateneo Graduate School of Business