1. 1 May 2015
Mark Temple
434 Old Town Rd email: temple2203@gmail.com
Lexington, NC 27295 336-596-4225 (h) | 336-596-4225 (c)
Over 30 years of experience in the Telephony field including Voice Over IP (VOIP), Information
Technology (IT), Business Systems Analysis, Project Management, Configuration Management,
System Analysis and Design and Sales Management. Areas of expertise include:
Operational Management Forecasting
Project Management Sales Management
Presentations Engineering, Design and Training
PROFESSIONAL EXPERIENCE
Operations
 Oversaw hiring and training of technicians, dispatchers, and sales staff/team.
 Managed staff of 12, including the overseeing of time keeping, overtime and time off, annual
reviews, and disciplinary actions.
 Prioritized and allocated staff resources to ensure projects completed in timely manner to
meet client expectations and needs.
 Tracked and managed the status of multiple projects with time table spreadsheets and
software.
 Provided and recommend improvements quarterly to reduce installation time
while improving quality installations.
 Produced Standard Operating Procedures (SOPs) for VOIP hardware and
software implementation for use by technical and sales staff.
 Maintained and improved yearly software updates, changes and procedures to comply with
FCC guidelines and regulations.
 Responsible for the preparation of “Request for Quote” (RFQ) in response to Statement of
Work (SOW) from Accounts.
 Developed and implemented quarterly updates for sales and technical team members.
Account Management
 Established and developed new account relationships on monthly basis, and produced
upgrade information on both software and hardware.
 Prepared cost quotes, contracts, design, and engineering for all accounts.
 Maintained delivery of client communications and project documents to ensure usability and
functionality.
 Remotely monitored accounts hardware and software for faults and tolerant.
 Interacted with accounts on a daily basis, establishing a business rapport with accounts, and
ensuring all aspects of requests were within customers’ expectations.
 Served as main point of contact for customers and acted as liaison between customers,
engineering carriers and accounting.
 Consulted with accounts while gathering business requirements to analyze business strategies
and processes in an effort to consolidate VOIP and IT systems.
 Called on potential and existing customers to inform them of new products, features and
services.

2. 2 May 2015
Project Management
 Delegated tasks from the sales process through implementation and project
completion. Tasks included scheduling all team members from sales,
engineer, installing technician and training team member.
 Created schedules and cost estimates for VOIP projects, assisted with
contractual agreements.
 Worked closely with key business stakeholders in the engineering design, construction and
implementation of various solutions.
 Developed and updated project work plans including Work Breakdown Structure (WBS)
deliverable/milestone, and status reports to address work requests and task specifications.
 Demonstrated and presented core features and functions of the proposed VOIP
Communications system for the sales team based on the customer's requirements while
proposing additional options for cost saving opportunities.
 Managed multiple and individual projects to meet or exceed customer’s expectation in
compliance with company standards, request and time lines.
 Determined project scope, developed a designed plan of delivery of project specifications
such as cost, time, and sample requirements by analyzing client input, available supplemental
data, and product functions.
 Produced all aspects of documentation for management and the end-user.
Direct Account Maintenance
 Provided one-on-one support services for accounts’ functionality requirements.
 Maintained accurate records of software and hardware versions for upgrade purposed and
manufacture warranties and regulatory agencies.
 Scheduled and provided monthly and quarterly staff and end-user training/support to ensure
proper use and functionality of their communications and VOIP system.
 Established personal goals for accounts through personal engagement with management and
team leaders to obtain efficient work flows
Computer Skills
 Remotely managed and administered proprietary databases for multiple IT/Communications
accounts, and performed daily maintenance and programming requests.
 Proficient with Windows 2010 and office systems including Microsoft Word, Excel,
spreadsheet programs, Sales Force, data entry and creating Power Point presentations.
 Knowledge in Salesforce.
PROFESSIONAL HISTORY
Self-Employed, Temple Consulting, Lexington, NC 2014-present
Wynncom, Vice President of Operations, Lexington, NC 1986-2014
Walker And Associates, Sales, Welcome, NC 1985-1986
Power and Telephone Supply, Sales, Lexington. NC 1994-1985
CERTIFICATIONS, PERSONAL DEVELOPMENT, & EDUCATION
Mitel Communications Certifications: SX 200, SX2000, 200ICP, 3300ICP MCD 3300, Virtual MCD,
Mitel 5000, MBG, UCD.
Mitel Communications and VOIP Advanced sales modules.
University of North Carolina at Charlotte 1982-1985
Major - Computer Science
Davidson County Community College 1979-1982