1. INNOVETA Strategies
Building confidence in the Financial
Services Industry :
Managing the
Human Risk Variable

2. INNOVETA Strategies Product
Overview

3. LO Mystery Shopping
 Our mystery shopping gives operators and executives insights
into the extent your company is delivering on its legal
compliance and brand promises. It also checks for possible
fraudulent activity at the point of interaction with the customer.
 Our agents objectively record their experiences and provide a
scorecard which helps you understand what the average
customer is experiencing, what LO behaviors should be
acknowledged and rewarded and areas of customer service
and customer interaction that can be improved.

4. VetaTM Operations Compliance
Review
 Our review is a comprehensive regulatory and operational risk
assessment of compliance with federal regulation and key
operations.
 We review and measure: loan origination systems and
applications, rate locking, processing, management reports,
RESPA, ECOA, TILA and MDIA, Patriot Act, FACTA, Graham
Leach Billey, HMDA, Do Not Call, Anti-Money Laundering, and
mortgage acts and advertising practices
 Through a strategic alliance we offer on going monitoring of
regulatory changes

5. Code of
Conduct/Whistleblower Hotline
 How companies do business is as important as what they
do. A Code of Conduct program is designed to help each
company operate with integrity in everything they do.
 A hotline reporting system is an effective solution to
support the management of organizational risk. Fostering
a business culture of integrity and compliance and
protecting your reputation requires offering your
employees, partners, customers, suppliers, shareholders
and other stakeholders a way to report conduct that may
be in violation with your stated code of conduct.

6. INNOVETA Strategies
VETA™ Assessments
Utilize VETA™ Assessments for:
 Assessing attitudes and
behavioral risks within your  Pro-actively managing your
organization human capital risks - especially
 Gaining insights as your as they relate to compliance
organization grows and/or  Recognizing opportunities to close
acquires new branches or gaps with communication and
companies training
 Increasing confidence in the  More fully engaging and aligning
continuity of decision-making and your employees with your
employee and customer treatment company values

7. VetaTM Customer Service
Surveys
 Knowing what your customers truly think is critical to retaining
your customers – and keeping your profits. While companies
invest heavily in sales and customer service, too often they cut
corners and leave the very important task of understanding
what will create loyal, happy customers to an insufficient or
informal information collection process. By identifying the
needs, wants, and expectations of your customers, your
business is able to maximize customer satisfaction and
retention
 We measure LO-knowledge, rate and fee explanation,
communication and responsiveness, service level and the
likelihood of customer recommendation.

8. Control. Manage. Measure.
Assessments;
KPIs of Compliance Measures
Management
Communication; Decision-making
Framework; Safety; Performance
Reviews; Leadership Culture; Management
Training; Feedback; Issues Response
P&P; Regulatory Compliance; Compensation Plans; Controls
Training Programs; Counter-Party Risk Management
Policy

9. Learn more…
For more information call Mark Taylor at 703.338.0081
Please check out our website: www.innovetastrategies.com
Get to know our team: www.innovetastrategies.com/about-us/
Send an email: info@innovetastrategies.com
We look forward to hearing from you.