CV/Resume for Mark Pardoe - 2016

1. Mark Pardoe
Project/Programme Manager – Agile, ITIL, MSP
PERSONAL SUMMARY
A pragmatic professional with extensiveexperience in global projectand programme management.
Deep workingknowledge of end-to-end projectand programme lifecycles includingProgramme
Management Office(PMO) governance.
Skilled in turning quality ideas into deliverables with businessvalue.Focus on project trackingand
quality assuranceto deliver on budget and on time. Collaboration with productteams to deliver
business requirements to market. Change management and continuous process improvements.
Reporting, capacity planningand resourcemanagement.
Calmand confident working with people in dynamic and pressured environments around the world.
Establishes productiverelationshipswith global clientpartners,contractors and third parties .
CAREER EXPERIENCE
Verizon Enterprise Solutions:Project& Programme Manager – 2001-2015
(Company was known as WorldComand MCI WorldComfrom 2001-2006)
 Project and programme delivery - working in the IT Programme Management Office(PMO)
 Liaison between IT and Business - stakeholder management
 Executive communication - information radiator
 Strategy - working with Enterprise Architects and Marketing
 Clientrelationship management (internal & external)
 Change management
Achievements
 Wireless LAN Guest Access
Programme lead for new product developments to enable Verizon customers to provide
guest access to Wi-Fi hotspots for their clients.Helped stakeholders develop user stories,
business requirements,and test plans.Managed the programme and individual projectwith
US. Worked with UK-based vendor (PurpleWi-Fi) to ensure engineering experts and
customer services team were thoroughly trained ahead of launch.Successfully managed lab
testing of functionality - coordinatingtestingbetween Netherlands, UK, Germany and US.
 Voice over IP
Programme lead for expansion of Verizon's Voice over IP (VoIP) serviceinto Asia-Pacific
region (Australia,HongKong, India and Singapore).Overall team comprised more than 300
people located around the world - includingAustralia,Germany, Hong Kong, India,Korea,
Netherlands, Sweden, UK and USA. Managed three projectmanagers in UK remotely over a
two-year period; reporting to IT PMO director and Engineering, Financeand Marketing
executives. Developed testing and implementation strategy and plans.Established close
working relationship with key stakeholders by hostingregular checkpoints and reviews of
issues,risksand targets.
 Re-branding
Enabled launch of strategic solution (BusinessConnection) comprisingAccess,Equipment,
and VoIP contributingto over $19.8 million revenue in 2014.Managed re-brandingof
product mid-way through development without delay to servicelaunch.
 Cross-functional working
Represented IT PMO at cross-functional end-to-end integration projectmeetings
Steering committee covered system consolidation and transformation to new bus iness
processes and strategic systems.

2.  Agile
Project manager for Agile development of OracleBusiness Intelligence(BI) reporting
functionality for Marketingand ProductDevelopment team. Worked with UK and US-based
Marketing team and developers in India and US to provide reports on ordering and
provisioningmetrics and performance.
 Billingtransformation
Programme lead on Billingtransformation and upgradeprojects (Oracle/Singleview)
Reporting to Director of Billingfor major hardwareand software upgrades of strategic billing
applications(UK and US). Managed four project managers (two contractors) remotely and
liaised with third party vendor (CSGI) of billingapplication on development, testing and
implementation. Managed development teams in India and Quality Assurance(QA) testing in
US. Worked in parallel with CSGI Programme Manager and director (based in Canada) to
ensure delivery was on schedule.Successfully implemented over a 48-hour weekend period
to ensure business continuity.
 Product development
Managed development and implementation of products and services such as DSL,Dynamic
Bandwidth, Managed PrivateIP, Managed Firewall,Voiceover IP, Managed Network Services
(Managed Wireless LAN), and Business Connection.
Dynamic Bandwidth was a highly complex and major development enablingcustomers to
schedulechanges to their port speeds onlineso they can manage peaks and troughs of usage
duringa monthly or annual cycle.Example: company wants to increasebandwidth on a
particularday for a video broadcast.
 Revenue
Recovered over $1 million in revenue in 2014 from directand indirectvoiceservices
Legacy orderingsystem had been developed in Swedish with no supportingdocumentation.
Engaged a third party vendor to reverse engineer functionality so that orders could flowto
billingand realiserevenue. Demonstrated commercial knowledge when working with third
parties.
 Partnered with Professional Services teamto deliver joined up services to customers .
Responsibilities:
 Delivery of sales,ordering,provisioning,servicemanagement and billingfunctionality
IT PMO contact for product and servicedevelopments to add business value
 IT PMO lead for major UK-based supermarket on Global Integration Deal ($185m/7 years)
Scopingand planningscheduleof work - baseliningexistingfunctionality
 Implementing onlineBusiness Intelligence(BI) reporting software for Marketing managers to
track order volume and revenue. Used Agileapproach to development of functionality.Used
WebEx net conferencing to demonstrate progress and review changes with clienton weekly
basis
 Matrix management of project resources across global timezones (Australia,Europe, India
and USA)
 Management of IT budget and spend on projects - trackingof resources againstdeliverables
 Clientand vendor management – third party vendors/suppliers
 Implementation of all stages of ITproduct lifecycles fromconception to implementation.

3. PREVIOUS CAREER EXPERIENCE
2001-2006 WorldCom/MCI WorldCom IT ProjectManager
2000-2001 WorldCom Senior Business Analyst - MIS
1997-2000 AT&T UK Business Systems Analyst – Billing& IT
1996 Vodafone Technical Author – FinanceISO 9000
1989-1994 BT Yellow Pages Methods & Procedures Project Manager
Note: MCI WorldCom was acquired by Verizon in January 2006
AREAS OF EXPERTISE
Agile and traditional (waterfall) project management, programme management, portfolio
management, business analysis, risk management, systems analysis, executive status reporting,
vendor management. Integration testing and User Acceptance Testing (UAT).
PROFESSIONAL
Advanced Agile (2014), ITIL v3 Foundation – Service Management (2011),Managing Successful
Programmes (MSP) Foundation and Practitioner (2013).
KEY PERSONAL SKILLS
 Building trust
 Clear communication
 Conflict management
 Decision making
 Issue management
 Leadership
 Risk management
 Time management.
EDUCATION
BA (Hons.) – Philosophy (2:1),University of Liverpool (1986-89)
A-Levels in Mathematics, Chemistry, English Literature and General Studies
Head Boy of Cockermouth School,Cockermouth, Cumbria (1986).
INTERESTS
 Cycling – road and mountain biking,
 Sustrans (www.sustrans.org.uk) supporter since1995
 Live music.
CONTACT AND PERSONAL DETAILS
Phone: 07799 412892 (Mobile) or 0191 273 9335 (Home)
Postal address: 28 Moorside South, Newcastle-upon-Tyne, UK, NE4 9BB
E-mail: mnpardoe@hotmail.com
Driving license: Yes
Nationality: British
LinkedIn: https://uk.linkedin.com/in/markpardoe