2. Provide Develop Deliver
Insight into the
most effective
solutions
Plans that
deliver results
Support for
successful
implementation
Perform
Rapid assessment
of your key
business challenges
What do we do?
We turn insights into profitable results
for your business
Intelligent insights
for better results
Savage Consulting Ltd. (SCL) is a boutique consulting firm
specialising in retail, tourism and consumer markets.
We are a dynamic and multilingual team of professionals, all with
detailed expertise and technical know-how. We work with clients
to identify and create value at all stages of the business cycle.
Our expertise covers: consumer strategy and operations, airports,
commercial spaces, tourism and travel.
2
Airport &
travel retail
commercial
management
We help airport and travel
retail businesses to maximise
their customers’ spend in all
areas of the commercial offer
through comprehensive
commercial strategy and
passenger insight projects.
Tourism
& travel
consulting
We assist tourism authorities,
and tourism & travel
businesses to increase
bookings and develop
tourism experiences that will
stimulate sustainable growth.
Retail
strategy &
operations
We provide retail and
consumer businesses with
shopper, multi-channel,
operational and store
strategies, as well as
international roll out.
3. Making a strategic
difference
We make a difference by fully integrating
three complementary disciplines.
We uniquely combine rigorous analytical
work with innovative ideas and commercial
implementation skills.
Customer
insight
We help companies to understand
customer behaviours with the
objective to generate traffic into
their stores and transform footfall
into penetration.
Commercial
expertise
With our unrivalled in-house
commercial experience and access
to a wide range of solutions, we
offer practical answers for clients’
challenges.
Expert
analysis
Through expert insights and
research, we rapidly identify key
issues and provide objective,
credible solutions and innovative
answers.
Delivering opportunities
that achieve results
Our recommendations are designed to maximize sales
and profits.
We achieve results through strategy:
At Savage Consulting, we provide actionable strategies
that work. These are based on detailed research,
analysis and our extensive hands-on experience.
We achieve results through implementation:
Savage Consulting partners with clients to help them
implement carefully considered strategies.
We are fact-based and
action-oriented consultants,
with 3 focuses in mind
Taking our
clients strategy
forward
Increasing
their profits
Improving their
customer's
experience
3
Taking your
strategy forward
Our key strength is understanding how customers
behave and what motivates them to buy. We use
this insight to provide rapidly improved business
models and profit. Our planning and facilitation
services offer our clients support moving their
strategy forward.
4. Retail strategy &
operations
Savage Consulting partners with retail clients to increase their profits and
grow their business.
Whether you own and manage bookstores, trendy restaurants, fashion
RTW or cosmetics store chains, locally or internationally, we assist you to
analyse customers behaviour, maximize retail space profitability, develop
action plans to control sales and margin performance, and create
strategic partnerships to achieve stable growth.
Whoever we work with, our philosophy remains the same - to deliver
great customer insight from analysis of what your shoppers are thinking
and how they are behaving, combining this to our in-depth
understanding of retail business models.
4
We partner with retailers to enhance
commercial performance and customer
experience to optimise business revenue.
Marketing &
Innovation
Merchandising
Operations
Analytics &
Insights
Retail
Management
Customer
experience
enhancement
Operational &
revenue
management
We cover three
main areas of work:
Business model
assessment &
improvement
5. Customer experience
enhancement
Savage Consulting expertise in measuring and understanding shoppers’
expectations and behaviours conducting in-store interviews, shopper
tracking surveys and focus groups is fundamental to all retail strategies.
We identify target markets to create strategies designed to improve the
shopping experience, maximising revenues from each customer segment.
Through implementation, we enhance your store into an experience that
delivers exceptional service and produces happy shoppers - leading to
your most powerful tool - 'Word of Mouth' marketing to increase your
sales and grow your business.
5
We assist retailers deliver a sales and
service experience that turns customers
into raving fans.
The services we provide include:
• In-store interviews
• Focus groups
• Client purchasing behaviours
• Vendors audit
• In-store marketing
• Event planning
• Social media and digital strategy
6. Operational & revenue
management
We know that increasing performance requires policies and procedures for
successful execution. Once we establish day-to-day sales strategies and
tactics, we create benchmarks to measure performance on a daily basis and
opportunities for improvement.
These proactive tools help to increase space profitability, margin mix,
product rotation and many other key retail metrics.
Because your targets cannot be achieved without the involvement of
vendors, we assist with your vendor strategy and relationship building
including buying negotiations and assessment of your external suppliers to
obtain the best possible results for your business.
6
We help our clients enhance retail
performance and customer experience
with the best use of the space available.
The services we provide include:
• Commercial value proposition
• Product/category mix analysis & recommendation
• Trading density analysis
• Dashboard and KPIs creation
• Pricing strategy and category management
• Buying negotiations
• Merchandising optimization
• Vendors scorecard creation
• Social media and digital strategy
• Marketing & communication strategy
• Staffing analysis and training
7. Business model assessment
& improvement
Savage Consulting will partner with you to (re)define how your business
products and services are presented to ensure that you bring the most
value to your customers and your company stakeholders.
We will work with you to identify practical adjustments or strategies that
will make your business operationally and financially stronger.
Our concrete methodology is a mix of corporate structure and know-how
with years of on-the-ground experience and a proven track-record that
positions retail companies over their competitors.
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Together we determine where the
business is today and where there are key
areas of growth opportunity.
The services we provide include:
• Creation of Mission statement, Vision and Values
• Value proposition and value architecture assessments
• Profit equation assessment
• Strategic innovation
• Internal process evaluation
• Change/transition management
