1. A report on Kaizen Lessons

3. This presentation reflects our activities and behavior changes as a result of a kaizen implementation facilitated by: Toyota Material Handling Company The Raymond Corporation October 30, 2007

7. Injury Reductions 84% reduction 1999 to present

8. Reject Reductions 95% reduction August 2003 to present

9. Scrap Reductions 61% reduction August 2003 to present

10. Rework Reductions 68% reduction January 1998 to present

11. Total Cost of Quality Reduction 42% reduction August 2004 to present

12. WIP Reductions 46% reduction February 2001 to present

13. Tool Cost Reductions 18% reduction March 2006 to present

14. Productivity Increases Direct shop Labor 22% increase 2003 to present Total Shop Labor 6% increase 2003 to present

31. Operator Supervisor Maintenance Material Handlers Process Engineers Support for the value add person The old paradigm

32. Operator Maintenance Material Handlers Managers Quality Engineers Purchasing Controllers Corporate Supervisor Process Engineers Support for the value add person Our new paradigm