1. Mark B. Abel
2817 Peppertree Place Plano, Texas 75074
214-213-3138 Mbawest@gmail.com
www.linkedin.com/in/markabel13
Business professional with developing experience analyzing and resolving processes to satisfy customer
demand within the Banking, Legal and Hospitality industries. Proven strengths include account and
relationship management, and research and reporting. An effective communicator with a proven track
record of providing high quality service and meeting departmental metrics. Seeking to transition to a role
with increased responsibilities and challenges.
PROFESSIONAL EXPERIENCE
Capital One, Plano, TX 2012-Present
Rate Renewal Modifications/Senior Coordinator of Payment Processing
Financial Services professional with the ability to drive performance improvement, enhance customer
experience through proven communication skills.
• Manage a portfolio of loan applications with focus on converting applications to funded loans
meeting and exceeding compliance deadlines for closure.
• Responsible for applying and researching loans that have unapplied funds to loans
• Review multiple reject reports and decision how funds are to be allocated.
• Reverse and reapply apply funds that have been misapplied to loan, research missing payments
with use of research tools.
• Knowledge of Payment Hierarchy and how funds to be applied to loan, Principal, Interest, Escrow,
Fees, Corporate Advance.
• Is supportive and attentive throughout the loan process- from acceptance to closing.
• Ensures proper guidance is given when going through home loans process.
• Takes ownership in resolving any issues that may arise during the process.
• Knowledgeable, kind and responsive resource for customers and employees when they have
questions.
Chase Bank, Irving TX 2011 – 2012
Relationship Manager, Home Equity Bankruptcy Department
Responsible for reviewing modification documents to decrease turnaround time and approval. Served as
liaison between underwriter and phone representatives.
• Responsible for keeping up to date on new regulations set by the government which required
regular online training.
• Reviewed critical documents received from borrowers which was a part of the Loan Modification
process prior to being submitted to an underwriter to review.

2. • Subject matter expert over the Loss Mitigation files that involved the courts and attorneys and
trustees and these cases were time sensitive and it was critical that a decision be made within a
short period of time.
Mark Abel Mbawest@gmail.com Page 2
• Researched, Collected, and reviewed documents required for Loan Modifications and to offer a
possible Loan Modification if they met the criteria.
• Utilize knowledge of bankruptcy and debt restructuring/collections
• Adhere to all corporate policies as well as internal and external and compliance guidelines
• Develop and maintain working relationship with Outside Counsel, Trustees, and Bankruptcy Courts.
• Manage deadlines by prioritizing and handling multiple projects with competing time constraints
• Adaptable to quickly changing environment(s).
• Maintain working knowledge of investor requirements and ensure that those requirements are
met.
• Ability to handle stressful situations and effectively manage a high volume workload. Willing to
work in a call center environment with heavy telephone customer interaction, while maintaining a
high portfolio performance.
The Law Office of Suzanne Lomenick, Dallas, TX 2010-2011
Office manager
Southwest Airlines, Dallas TX 1999 – 2009
Customer Service Agent
Extended Stay America, Columbia MD 1995-1999
Front Desk Clerk,
EDUCATION
Howard Community College, General Study’s courses, Columbia, Maryland
Tarrant County Community College, Business Management courses, Arlington, Texas
High School Diploma, Mt Hebron High School, Elliott City, MD
Professional Development
Time Management Online Class
Effective Communication Online Class
Excel Online class

3. Public Speaking Class
SLQ2CQ Certification
Technical Skills
Microsoft Office, Image soft, Recon, Lender live, Fortracs, VLS, MSP, ALS, ECM, E-Magnified