Maritza Doyle is an experienced administrative coordinator and project manager seeking new opportunities. She has over 15 years of experience in office administration, project coordination, human resources assistance, and executive assistance. Her skills include bilingual Spanish/English abilities, proficiency in Microsoft Office and various software programs, coordination, planning, research, report writing, and meeting deadlines. She holds an Associate's degree in General Business and is pursuing a Bachelor's degree in Business Management.

1. Maritza Doyle
Worcester, MA • (774) 251-4900 - cell • maritzadoyle@msn.com
SUMMARY OF SKILLS
• *Bi-lingual Spanish/English
• Computer savvy – 80 wpm with
accuracy
• Proficient in all Microsoft Office
applications; PeopleSoft, Kronos,
Summit, BuyWays, HEALTHware,
CSIpac, Mitel Contact Agent, Actuate
Reporter Server, SQL Server, Verisk
Health Care, Sightlines, Click4Care/
Health Edge Physician’s Review
Network (PRN), Alere- Program Activity
Dashboard, Accordant; El Dorado;
FSPro (Info Mapping); Citrix; Microx;
Quickbooks; Oracle; Adobe; Publisher;
FrontPage; Swordfish, etc.
• Extensive coordination & planning
experience
• Able to consistently perform daily
operational & administrative functions
• Strong interpersonal skills
• Accomplished multi-tasker
• Proven track record of meeting
deadlines, accurately completing
research & report writing
• Motivated and results-driven
• Knowledge of information management
& marketing
• Experienced with business-development
within budgetary requirements
• Assisted with the development of
detailed administrative procedures to
increase efficiency
• Ability to learn quickly & resolve
conflicts with professionalism
EDUCATION
Eastern Nazarene College, Quincy, MA
Associate of Arts Degree – General Business Graduated: 1/2010
Bachelor of Arts Degree currently pursuing – Business Management
United States Air Force, Kessler, MS Obtained: 2003
Certificate: Information Management
Salter College, W. Boylston, MA Completed 37 Credits
Associate of Science (Partial Completion) – Accounting
United States Air National Guard, Milford, MA 2003 – 2011
Reservist
Served as a principal advisor to senior managers in all matters
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2. RELEVANT PROFESSIONAL EXPERIENCE
UMass Medical School, Worcester, MA 3/2014 – Present
Administrative Coordinator II – Departments of Medicine, Neurology & Surgery
• Serve as administrative coordinator for Medicine , Neurology & Surgery faculty and staff recruitments
• Act as point person for all administrators coordinating activities, particularly in response to emergent
situations
• Participate in the planning and organization of all office functions; including budgeting, policies,
procedures, and procurement
• Compile budget information, support department accounting, and assist with all fiscal projects
• Monitor the disbursement of funds to determine appropriateness of expenditures and compliance
within budget
• Coordinate travel
• Perform complex and varied executive/administrative functions which require a high degree of
independent action
• Oversee, train, and monitor clerical staff
• Maintain confidentiality and safeguard department records regarding employee job descriptions,
performance appraisals, and other sensitive information
• Set priorities and procedures for accomplishing tasks, assign and coordinate support staff activities,
and manage the work flow of the department
• Respond to emergencies, independently prioritize activities in the absence of the department heads,
and effectively coordinate other resources when necessary
• Act as a liaison and respond to the requests of constituent groups, senior leadership, and employees
within the organization
• The processing of all faculty recruitment for 29 divisions which require an electronic process as well
as in-person interaction on a regular basis. The process involves working with the following areas:
o Office of the Chair and his assistant
o Office of Faculty Affairs
o Office of the Vice Chancellor for Human Resources
o Office of the Executive Vice President for UMMG
o Division Chiefs and Division Operations Supervisors
o Obtain appropriate signatures by meeting with each faculty at his/her office and
accommodating his/her busy schedule.
• Processing of finance and human resource forms for 19 divisions:
o Expense Reports
o Reimbursement forms
o Invoices
o Supplemental Payment Authorizations
o Employee Change Forms
o Personnel Action Forms
• Faculty Evaluations (June thru 1st
week of November)
o Maintaining an online data base
o Assisting faculty members with the completion of their evaluations
o Working with division Chiefs in completion of their portion of the evaluation process
o Working closely with the Chair to execute full completion of evaluations
o Working with Faculty Affairs to ensure their office receives every completed evaluations
o Communicating with division staff in order for faculty members to complete evaluations.
• Calendar management for Department of Medicine, Neurology and the Department of Surgery
• Weekly processing of payroll
Health Plans Inc., a Subsidiary of Harvard Pilgrim Health Care, Westborough, MA 8/2011 -
3/2014
Business Reporting Analyst & Department Project Coordinator
• Develop and maintain all reports and analysis to support the department operational decision
making. Create reporting dashboard and analytics to identify trends, issues and effective solutions.
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3. Run monthly/quarterly reports consisting of billing & finance, bonus metrics and monthly
productivity.
• Payroll– Process department payroll consisting of daily tracking of employee time off
(personal/sick/vacation/FMLA). New employee orientation, station set-up, introductions
• Computer and software training for current and new employees.
• Keep staff informed of all group updates/renewals/terms, review criteria and standards.
• Billing – maintain & verify all billing (Utilization Review, Case Management) as well as run monthly
department billing for Finance.
• Nurse Licensure –ensure that all nurses maintain updated licenses.
• Administration – resolve all administrative issues as needed, assist with any administrative functions
(documents, templates, presentations) coordination of department/team meetings.
o Complete monthly Intake Coordinator staff audits.
o Member of department audit committee
o Assist with creation of policy & procedures for Intake Coordinators
o Assist with creation of training materials for Intake Coordinators
o Monitor Intake Coordinator incoming calls for Customer Service accuracy
• Coordination of all projects related to Care Management Services Department
• Wellness – Liaison to all on/off site events for bilingual interpretation, assist with marketing material
and presentation creation & preparation.
• Disease Management Services – Accordant, / Alere ; Attend monthly meetings, track and monitor
high dollar members, handle all claims inquiries, work with account managers on behalf of members,
track and update member contact information for client, investigate and resolve member
complaints, assist with program change approvals.
Office Team, a division of Robert Half International Inc, Westborough, MA 4/11 – 8/11
Administrative Support
• Provide specialized administrative support on a temporary and temporary-to-full-time basis.
Massachusetts Broadband Institute (MBI), Westborough, MA 8/08 – 6/10
Administrative Coordinator
• Communicated with partners & stakeholders across the Commonwealth and maintained
comprehensive data base for all contact information.
• Served as the day-to-day interface between MBI and Executive office of Housing and Economic
Development (EOHED) and the Department of Telecommunications (DTC).
• Worked closely with the Assistant Secretary for Policy & Planning for EOHED as well as the
Commissioner of the DTC.
• Assisted in the Development of several White Papers & Response for Proposals (RFP’s)
• Chaired bi-weekly meetings for local and state officials
• Coordination of all stakeholder meetings, public forums & public teleconferences through out the
Commonwealth.
• On a regular basis, direct contact with the governors office
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4. • Provided administrative support to Director & Program Manager to include calendar management
scheduling, creating documents, and drafting letters, coordinating meetings and recording minutes.
• Received & tracked all inquiries to the MBI and maintained data bases to track established goals.
• Developed presentation materials.
• Handled all aspects regarding vendors
• Worked closely with public relations department regarding press releases
• Supported the director in assembling & issuing periodic communications to the public regarding
broadband developments in Massachusetts.
• Worked cooperatively with other departments such as Legal, Accounting, Human Resources, and the
Business Office in order to properly process paper work, contracts and other pertinent documents.
Spencer Technologies, Worcester, MA 4/07 – 07/08
Project Manager
• Established work plans & staffing for each phase of project with the Account Manager.
• Reviewed project proposals & deliverables with Account Manager and/or related departments to
determine proper lead time, funding limitations, procedures for accomplishing project, staffing
requirements, and allotment of available resources.
• Managed and directed all day to day activities for assigned accounts.
• Collaborated with project staff to outline work plan and assign duties & responsibilities.
• Maintained customer expectations daily by directing & coordinating activities of project personnel to
ensure adequate progress.
• Monitored & reviewed status reports.
• Prepared project reports for management and clients by deadline.
• Responsible for working with Account Manager & Tech. Support on updating and refreshing all
internal, external and installation documents that are vital to complete assigned work.
• Knowledge of account profitability (both expected and actual).
• Coordinated project activities with government regulators and/or other governmental agencies.
UMass Correctional Health, Westborough, MA 2/03 – 4/07
Executive Assistant & Administrative Asst. II
• Provided high-level administrative support to Executive Director, Associate Director of Finance, & 5
Regional Medical Directors.
• Performed a variety of key medical & mental health functions.
• Maintained daily contact with all levels of staff.
• Conducted in-depth business development research & submitted results to Proposal Team.
• Coordinated new employee orientation.
• Calendar/meeting management and quarterly statistics tracking.
• Assisted in the creation of CD’s with program tutorials.
• Prepared bi-weekly travel, expense, and time reports.
• Reduced company travel expenses by $33,000 in first three months by identifying a cost-effective
travel plan with negotiating contracts with travel providers.
• Compiled & analyzed monthly report data.
• Coordinated and hosted successful client seminars.
• Created invitations & promotional materials for seminars after selecting the venue & guest speakers.
• Played a key-role in the design and implementation of inter-office intranet.
• Significantly reduced preparation time for quarterly reports by implementing electronic reporting
procedures.
• Designed, coordinated, and maintained vital competitive analysis process to facilitate implementation
of health care strategies.
• Successfully oversaw license renewal for all Nursing, Medical, and Mental Health Providers.
Department of Army & Air Force, Worcester, MA 5/00 – 7/03
Human Resources Assistant (Civilian Employee)
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5. • Receive and maintain all department job bulletins and postings
• Maintain accurate files for job completion dates
• Enter job and candidate information into Excel and Access databases
• Process new employee information for payroll
• Process/mail offer letters
• Process pre-employment physical exams reports
• Process paperwork for promotions, demotions, pay raise, and bonuses for all departments
• Review employee files for accuracy of data, process separation, retirements, leave without pay, within
grad increase, suspensions/removals, return to duty, etc.
• Research and verify government clearance forms.
References Available Upon Request
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6. • Receive and maintain all department job bulletins and postings
• Maintain accurate files for job completion dates
• Enter job and candidate information into Excel and Access databases
• Process new employee information for payroll
• Process/mail offer letters
• Process pre-employment physical exams reports
• Process paperwork for promotions, demotions, pay raise, and bonuses for all departments
• Review employee files for accuracy of data, process separation, retirements, leave without pay, within
grad increase, suspensions/removals, return to duty, etc.
• Research and verify government clearance forms.
References Available Upon Request
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