Marian Fields resume

1. MARIAN K. FIELDS
10807 W 115TH
PL
Overland Park, KS 66210
816-920-3309 mf21916001@aol.com
SUMMARY
Results-driven leader with experience and proven track record managing multi-million dollar projects
within timelines and budgets. Directed powerful engineering teams to maintain technical networks,
develop business solutions, perform vendor product trials, create test strategies and plans, and implement
projects using the ITIL Methodology. Proven strengths in producing bottom line team efforts through
excellent interpersonal and motivational communication skills. Hands on experience with:
Enterprise Communications Delivery ITIL Processes Vendor Management
Operations Team Management Business Strategy Network Engineering
Project Planning and Scheduling Call Center Infrastructure Business Continuity
PROFESSIONAL EXPERIENCE
Cerner Corporation, Kansas City, Missouri 10/2012- to present
Enterprise Communications Manager – Cerner Technology Services Group
Technical Engagement Leader managing a systems engineering team that delivers corporate voice, data
and video infrastructure as well as call center application support
• Lead a systems engineering team in delivering 24 X 7 support for optimal voice, data, video, and
unified communications to 25,000 associates, maintaining a 99.9% system uptime.
• Strategize with Call Center leadership to develop and maintain consistent contact center routing
solutions and design.
• Implement corporate-wide wireless Microsoft Lync 2013 and Skype for Business technologies.
• Maintain the Avaya call center operations platform as well as develop new projects to improve
our call center strategies in call routing techniques to enhance ROI.
• Support the company audio and video conferencing platforms and offer associates Lync ECC
conferencing or WebEx solutions for hosting conferences.
• Maintain $1M+ annual budget to evolve telephony infrastructure to support 25,000 associates.
CenturyLink, Overland Park, Kansas 9/2009- 8/2011
Manager – IT Call Center Technology Operations
Managed complex call center architecture of combined technologies of 70+ Embarq and CenturyTel call
centers
• Managed a team of 19 call center engineers and business analysts responsible for developing,
implementing, and supporting business call center initiatives, along with providing 24 X 7
platform support for mid-range systems, providing network uptime of 99.99%.

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• Implemented 10 business process improvements to automate Interactive Voice Response (IVR),
predictive dialer scripts, trouble ticket system, and project work flows.
• Supported multiple CTI, ACD, dialer, IVR technologies during the transition to single technology
solutions.
CIBER, INC., Overland Park, Kansas 10/2007- 9/2009
Senior Manager – IT Consulting Services for Application Development at AMC Theatres, Kansas
City, Missouri
Managed a 3-year consulting contract and statement of work between CIBER and AMC that targeted
the implementation of 40% new development projects and maintenance of 60% legacy systems and
applications
• Managed a team of 15 software developers, test engineers, database administrators, and data
analysts for production support and new delivery projects using the Waterfall Process.
• Successfully implemented Oracle Enterprise Resource Planning (ERP) business solutions for
Payroll, AP, and HR, including 401K, following PCI and SOX Compliance rules.
• Program Managed the AMC Data Center move from Atlanta, GA, to Lenexa, KS, in an
accelerated fashion, created multiple projects plans per server and applications, and coordinated
with business users, network hosting and vendors. This project saved AMC $1.7M per year.
• Implemented budgeting process improvements that decreased AMC Reporting time by 35%.
• Designed the strategic plan to sunset legacy applications and architecture.
• Conducted Monthly Quality Assurance Reviews and Quarterly Summit Meetings utilizing the
CIBER Center for Project Performance methodologies and processes.
SPRINT NEXTEL CORPORATION, Overland Park, Kansas 1/1990-3/2007
Senior Network Engineer of IT Security 3/2006-3/2007
Managed enterprise-wide projects that required Payment Card Industry (PCI) and Sarbanes-Oxley
(SOX) security standards and implemented best practices to ensure audit compliance
• Managed a team of 20 production support, internet security, and network engineers that
implemented firewall rule changes to ensure compliancy with PCI standards for all internet
access applications.
• Brought about change by implementing best practices for the organization associated with
existing IT business processes that improved the security audit compliance by 75%.
• Analyzed, tracked, and published monthly metrics for internal management and external audit
compliance groups.
• Conducted a data encryption proof of concept test to meet audit requirements and determine
vendor solution, and negotiated pricing and discounts for a data encryption product.
• Presented vendor recommendations to executives that introduced effective IT security solutions.
Senior Manager of Network Services Engineering 1/2001-3/2006
Managed Sprint PCS wireless projects that required network operational measurements engineered to
capture CDMA wireless performance metrics and provide executive reporting
• Managed a team of 7 network engineers to create operational performance monitoring algorithms
that captured wireless network performance for the third-generation (3G) network.

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• Negotiated operational measurement changes with vendors in order to track network performance
and pro-actively manage network anomalies.
• Designed and implemented an internal web application to capture organizational signoff for
agreed-upon Nortel, Lucent, Samsung, and Motorola vendor documentation that improved
efficiencies by 50%.
• Analyzed, tracked, and published monthly metrics for executive management in order to
effectively manage the Sprint PCS Network.
• Presented CDMA Network Performance results to executives to recommend performance
solutions and changes.
Senior Manager of Advanced Technology Development 6/1998-1/2001
Managed an on-demand software development project that featured leading-edge technology in the
telecommunications industry
• Managed a team of 100 contractors and internal employees to develop an Integrated On-Demand
(ION) customer driven network through a web portal, utilizing internet security and HTML/Java
web development.
• Planned and implemented the graphical user interface (GUI) for the ION dash board portal.
• Conducted planning sessions with Bell Laboratories and other vendors to create the design and
implement the applications and billing solution.
• Analyzed, tracked, and published monthly metrics for internal management and external vendors.
• Conducted product and user testing and reviewed performance before implementing the
production solution.
Manager of Systems Design and Development of Call Center Services 5/1995-6/1998
Managed consumer service call center desktop software projects involving Computer Telephony
Integration (CTI), Automatic Call Distributors (ACD), Interactive Voice Response (IVR), Workforce
Management, and Outbound Dialer technologies for the Sprint Long Distance Division
• Matrix-managed 11 direct reports and 55 cross-functional associates to develop and maintain call
center desktop applications and the call center network
• Implemented new ACDs in 5 Customer Service Group call centers within 5 months, successfully
taking calls and distributing calls as designed.
• Implemented business customer service applications to improve agent call handling abilities,
improve customer satisfaction and reduce customer churn by 25%.
• Instrumental in improving business call center efficiencies over 3 years and each year winning
the JD Powers Award.
Manager of the Signaling System 7 Management System (SS7MS) 1/1990-5/1995
Managed the implementation of the SS7MS in both domestic and international STPs to allow network
engineers to proactively manage the SS7 network, prevent fraud, and reduce network anomalies and
outages to meet requirements of 99.999% network uptime. ($17M Project)
• Matrix-managed 3 direct reports and 80 cross-functional associates to test and implement the
SS7MS in both domestic and international Signal Transfer Point (STP).
• Conducted a competitive vendor network trial on the Sprint network to determine the validity of
three vendor products.

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• Worked in the HP Vendor test environment in Europe to develop test scripts and implement
custom functionality.
• Created vendor test plans and system implementation project plan to track the project, resources
and vendor.
• Negotiated the contract for pricing and discounts for all areas of the Sprint Division, including the
local and wireless divisions.
• Trained all network engineers in the US to use the SS7MS application.
TRECOM BUSINESS SYSTEMS, Kansas City, Missouri 10/1988 – 1/1990
Senior Programmer/Analyst Consultant for Sprint Corporation
• Analyzed, designed, coded, tested and implemented IBM DB2/COBOL II Programs for the
Invoice Processing System, utilizing Arthur Anderson Development Methodologies (Method I).
BOEING COMPUTER SERVICES, Wichita, Kansas 6/1985 – 10/1988
Project Leader/Programmer/Analyst
• Managed a team of 5 software developers responsible for financial reporting systems.
• Performed feasibility studies, analyzed requirements, created business requirements and
functional specifications and coded IBM D2/COBOL II business applications, utilizing IE Stratus
Methodologies.
CONOCO, INC., Ponca City, Oklahoma 5/1984 – 6/1985
Systems Analyst
• Gathered user requirements, created functional specifications and coded IMS/DL1 (DB and DC)
COBOL business applications for the IT Financial Systems.
EDUCATION
Bachelor of Science, Computer Information Systems
Fort Hays State University, Hays, Kansas - GPA 3.76, Magna cum Laude
CERTIFICATIONS
CIBER, Inc. Project Management – 10/2007
ITIL Foundation – 6/2016
HONORS AND ACHIEVEMENTS
Charter Member of the CIBER Project Management Steering Committee
12 Quest for Excellence Awards – Sprint/Nextel
20 Quality Improvement Awards – Boeing Computer Services
4 scholarships – Fort Hays State University
Best in KLAS - Cerner
TRAINING
Certified Information Systems Security Professional (CISSP), completed 20+ hours of online training
and CISSP Boot Camp Training towards certification - iP3, San Francisco, California

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Project Management Institute (PMI) -Managing Projects and Project Management, Leadership and
Communication – online courses toward certification - George Washington University, Washington, DC
Management Training – 350+ hours, Technical Telecommunications and IT Training – 600+ hours
Sprint University of Excellence, Overland Park, Kansas,
CenturyLink, Overland Park, Kansas, and Cerner Corporation, Kansas City, MO.

6. MARIAN K. FIELDS Page 5 of 5
Project Management Institute (PMI) -Managing Projects and Project Management, Leadership and
Communication – online courses toward certification - George Washington University, Washington, DC
Management Training – 350+ hours, Technical Telecommunications and IT Training – 600+ hours
Sprint University of Excellence, Overland Park, Kansas,
CenturyLink, Overland Park, Kansas, and Cerner Corporation, Kansas City, MO.