MOOC Effective Communication

1. MARIA SABINA LOPEZ LUJANO A00812968
Self-diagnosis table
Behavior Yes No
1I seek adequate blocks of time to engage in peaceful dialogue to solve conflicts in a productive
way.
X
II usually communicate clearly, directly, and respectfully with my bosses and/or directors.
X
3I usually communicate clearly, directly, and respectfully with my co-workers.
X
4I usually listen carefully and respectfully to understand my managers and/or directors.
X
5I usually listen carefully and respectfully so I can understand my co-workers.
X
At work meetings, I try to listen carefully, with understanding and respect for all involved.
X
7I set aside periods of time to establish my goals and evaluate my performance.
X
8I dedicate sufficient time to establish goals and evaluate my collaborators’ performance.
X
9If I need to bring a matter to a colleague’s attention, I do so in a clear, direct, respectful way.
X
1I give positive recognition to my colleagues well done activities to motivate them to keep improving.
X
Total number of answers 8 2
Reflections Questions
1. What positive behaviors could you identify in the way you communicate?
I always listen carefully and mostly respectfully other people comments. I consider this aspect
very important because if you don’t show this, you’ll never gain respect with others. As the
golden rule says, ‘Treat others how you wanted to be treated’.
2. What behaviors of yours do you feel need improving?
Give positive feedback to other’s accomplishments or comments. Most of the time I keep these
thoughts to myself and never reply.
3. How do you think your way of communicating affects people and results?
I consider I have a good communication with areas of improvement in the aspect of feedback
and positive recognition to others. In this sense, this mainly affects the way others keeps
communicating. If I begin doing this, they would feel motivated.

2. MARIA SABINA LOPEZ LUJANO A00812968
4. What factors do you think influence the way you communicate with others?
I think environment and space are the factors that for impact the most.
5. What conclusions can you make based on these observations that will allow you to improve
your communication as a leader, both in the work environment and in your personal
environment?
I consider that my skills of communication are good, but I have areas of improvement. These
areas are mostly related with the way I give feedback of positive recognition. By improving
this my colleagues and even my personal environment can be positively affected by the way
they could keep communicating. Positive recognition is very important in any area because
it’s related with experiencing a more self-worth attitude and eventually a more productive and
happier person.
Behavior to Improve
After analyzing the self-diagnosis table and answering the reflection questions, I decided to
choose the behavior of giving positive recognition to my colleagues well done activities to
motivate them to keep improving. This next 3 actions are oriented to improve this behavior:
1. Embrace accomplishments in time: As time passes, I usually forget to congratulate
personally and let them know my thoughts. So, as first step I consider the time factor
has to be shorten to immediately. It can be as immediately as it can be or if not, I
should write it down as a reminder so that I can’t forget to let them know.
2. Make it personal: Not only time factor has to be involved, but the way it’s
communicated and making it sincerely personal.
3. Be frequent: Being frequent in positive feedback would let me with the repetitive action
of doing it more.