1. Maria Modica
2530 Robertson Bridge Road
Grants Pass, OR 97526
A professional with over ten years of progressively responsible experience. My career focus has
been on Customer Service, Office Management, A/P, A/R, Documentation, Software
Implementation, Training, Software installation, End User Support, and Troubleshooting.
EXPERIENCE
From 11/2008 to 2/2015 was my Mother's full time caregiver with Alzheimer’s.
Zero pay. Changed diapers, scrubbed walls, gave her meds, picked up meds, drove to doctors,
cooked, cleaned, fed and showered her.
Office Manager - 3/2008 – 2/2010 Company Confidential, Santa Clarita, CA
$35,000 yearly
 Helped maintain customer data base (ACT)
 Processed and corrected invoicing
 Entered bills, posted checks, paid bills, payroll, ran reports and other accounting
functions using Quick Books 9.0
 Processed EDD and wage garnishment papers as needed, including new hire papers
 Expense report and AMEX credit card reconciliations
 Hired and over saw sub-contractors for in/out of state work
 Purchased and maintained business and health insurances
 Interacted with and provided customer service to high end customers such as V.P.’s and
AVP’s of Physical and Corporate Security
 Acted as back up for dispatching service calls to technicians
 Arranged customer appreciation parties and award ceremony dinners for employees
Booked hotel & banquet rooms
 Traveled to and worked trade shows
 Maintained holiday card list, purchased holiday baskets
 Watched out for bottom line, applied critical thinking
 Worked with GPS tracking software, basic use of Microsoft Project
 Advanced knowledge of Excel, Word, Picture Manager, Internet

2. Maria Modica, Resume Page 2
Applications Trainer - 8/2001 - 1/2004 ~ Reliance Steel and Aluminum Co., Los Angeles, CA
$47,000 yearly
Traveled nationwide to facilitate the implementation of an automated and integrated steel
processing and distributing system at Reliance Divisions and Subsidiaries on an ERP
system. This included:
 90 % Travel
 Trained all levels of employees. This included warehouse staff responsible for filling
orders, loading, shipping, routing trucks and delivering material to customers
 Curriculum planning, creating and revising comprehensive user documentation to
facilitate training and to suit the business needs of each location / user
 Evaluated users to determine their current knowledge base and training requirements.
 Analyzed business processes to extract user requirements and recommend changes to
the business processes that might improve efficiency in operations
 Created custom reports (SQL) which were then setup to run on a daily, weekly, monthly
basis for each location
 Installation of various hardware and software
 Served as a liaison between corporate office, hardware and software vendors, and users in
resolving procedural,software and hardware issues
 Assisted with helpdesk calls and projects during non-training times
Office Manager/Trainer - 4/1999 - 6/2001 ~ The Shotland Group, Tarzana, CA
$35,000 yearly
 Installed hardware and software
 Trained the owner/operator on various hardware and software applications
 Assisted in business analysis and research
 Provided Customer Service and Support
EDUCATION
I have completed many business and computer training courses throughout my career which
include Application Training, Microsoft Word and Microsoft Excel and Time Management.