Hard working professional, conducts daily interactions with absolute confidentiality. Outstanding employment record with over 15 years experience as an Administrative Assistant. I am currently attending Lonestar College and will complete a degree and certification in Paralegal Studies in June of 2017. Currently seeking entry level Paralegal/Legal Assistant/Legal Secretary positions in the Houston area. I have the skills and abilities to assist in any office capacity. I am more than ready for my new career as a paralega

1. 832-574-8458
mariamcburney@yahoo.com
16150 Keith Harrow Blvd #3206 Houston, TX 77084MARIA BANDA
SUMMARY
 Fluent in Spanish, both verbally and in writing.
 Five years of supervisory experience managing
three units with a staff of twenty employees
per unit.
 Three years of experience with Multi-Family
Corporate services.
 Over fifteen years of experience as an Adminis-
trative Assistant in the Social Service and Real-
Estate industries.
 Regularly recognized for excellence in customer
service, production, and leadership.
 Able to identify and resolve problems in a time-
ly manner.
 Adept at gathering and analyzing information
and providing comprehensive reports.
 Proficient in Microsoft Office Suite, Onesite,
and Prodocs.
 Professional, a fast learner with the ability to
adapt quickly. Positive and ambitious.
 Ability to maintain confidentiality.
EDUCATION
Lone Star College
Associate of Arts – Paralegal (2017)
Certified Professional Paralegal (2017)
National Workforce Institute
Workforce Professional I & II (2007)
Tomball College
Payroll Specialist Certification (2001)
Accounting Clerk Certification (2000)
JAW EQUITY MANAGEMENT
Resident Relations / Receptionist / Admin
2013 - Present
 Assist with contractual matters, including but not
limited to Master Agreements, Statements of
Work, and Confidentiality Agreements for all
vendors.
 Complete all due diligence for the purchase and
sales of multi-family communities and for litiga-
tion cases between residents and LLC.
 Compose and prepare confidential correspond-
ence, reports, and other complex documents.
 Provide resident relations between the corpo-
rate office and the owners of the fourteen prop-
erties operated by Jaw Equity Management.
 Responsible for effectively computing, classifying
and recording numerical data to keep financial
records complete while assisting with the leas-
ing, marketing and resident relations for the
community.
 Perform any combination of routine calculating,
posting and verifying duties to make payments to
vendors, process resident rental payments and
obtain primary financial data for use in maintain-
ing property accounting records.
 Maintain calendar for all corporate staff.
INTERFAITH OF THE WOODLANDS
Career Office Supervisor 2011 - 2013
Operations Assistant / File Management 2011
Program Tracking Specialist / LISO 2010 - 2011
Personal Service Representative 2003 - 2010
Office Support Staff 2002 - 2003
Receptionist / Resource Room Specialist 2000 - 2002
Thirteen years of progressive responsibility cul-
minating with a promotion to a supervisory posi-
tion. Full details on reverse.

2. 832-574-8458
mariamcburney@yahoo.com
16150 Keith Harrow Blvd #3206 Houston, TX 77084MARIA BANDA
monitored production reports daily, weekly, and monthly;
developed plan of action; documented case file and moni-
tored progress of staff goals and office metrics.
 Acted as primary licensed information security officer, gather
all necessary documents and forms from staff and manage-
ment required by policy to maintain information security.
Personal Service Representative 2003 - 2010
 Recognized as lead Personal Service Representative assisting
supervisor with monitoring caseloads and offering assistance
to fellow Personal Service Representatives as needed.
 Managed 5 to 20 two-parent cases, monitored weekly activi-
ty insuring 100% of families were contacted and weekly and
monthly goal of 55% participation was met or exceeded.
 Handled client concerns in regards to benefits received/
sanctions of benefits.
 Responded to customer complaints, directed client to proper
chain of command in order to effectively service them ac-
cording to need while providing client with next step conclu-
sion.
 Determined eligibility for financial supportive services ren-
dered insuring that documentation was collected and final
determination was presented to office manager for delivery
of services.
Office Support Staff 2002 - 2003
 Supported office staff with all aspects of productions, pre-
screened financial aid applicants gathered applications and
documentation from applicant and proctored screening ex-
ams.
 Organized data and entered assessments, created service
plans and forwarded cases to employment counselors for
future follow up and scholarship final approvals.
 Maintains office files, answered applicant inquiries regarding
services in the career center.
Receptionist / Resource Room Specialist 2000 - 2002
 Answered phones, greeted customers, assisted customers
with resources including computers, phone bank, copiers
and fax services available in the career center.
 Assisted with data entry and records management.
 Received, reviewed and distributed office mail, documented
return mail.
 Ran and reviewed office reports and distributed data to man-
agement and staff.
 Scheduled appointments for office manager and other staff,
made reminders calls.
Career Office Supervisor 2011 - 2013
 Led, Coached, Mentored and Monitored frontline staff to
ensure they were properly trained in Workforce Solutions
policies and procedures and carried out assigned work.
 Delegated duties and responsibilities to frontline staff, con-
ducted follow up to ensure that tasks were completed accu-
rately and successfully.
 Generated, analyzed and interpreted reports to monitor
office and staff progress for metrics.
 Proven track record of success with meeting and exceeding
metrics established my both contract management and gov-
erning boards.
Operations Assistant / File Management 2011
 Ensured facility was safe and that all systems and equipment
work. Identified problems areas and arranged for needed
repairs through approved contractors.
 Inventory office materials and supplies, compile and place
orders monthly.
 Compiled data for weekly monthly and quarterly reports
insuring that all reports met or exceeded the deadlines set
by company standards.
 Acted as primary licensed information security officer, gather
all necessary documents and forms from staff and manage-
ment required by policy to maintain information security.
 Maintained facility checkpoints insuring that career center is
in compliance with governing board standards and guidelines
for appearance and signage as well as materials.
 Maintained security of files and sensitive information follow-
ing policy and procedure when transferring, maintaining, and
creating file management systems within the career center.
 Prepared all appeals and acted as agency representative dur-
ing appeals.
 Supported office manager and provided leadership directives
to staff in her absence.
Program Tracking Specialist / LISO 2010 - 2011
 Ran monthly reports for office statistics, gathered infor-
mation, compiled reports, and disbursed reports to appropri-
ate staff on or before the due dates.
 Reviewed eligibility for supportive services and extended/
discontinued services
 Conducted weekly recruitment of customer using system
base outreach pool. Developed roster, processed mailers,
followed up with response and progress.
 Maintained data integrity and file management for welfare
service programs.
 Maintained office case load of 300+ on a daily basis; ran/
INTERFAITH OF THE WOODLANDS