1. Maria Armbrust
(920) 530-1833 mariaearmbrust@yahoo.com
2165 True Ln, Green Bay, WI 54304 https://www.linkedin.com/in/maria-armbrust-18370624
EDUCATION
St. Norbert College, July 29, 2011
Bachelor of Business Administration, Human Resources Concentration
Music Minor
SKILLS
Proficient with Microsoft Word, Excel, Powerpoint, and Outlook
Strong organizational skills including managing multiple schedules to set up meetings
Managing client and co-worker relations
Average typing speed is 55-60 WPM
Oral and visual information processing both face-to-face and using technology
Highly adept at multitasking and making quick and effective decisions
Learn and adapt to work environment quickly
Excellent attention to detail
Teaching processes in different ways to cater to individual new hire needs
Explaining the how and why of company policies and procedures in multiple ways
Using time and other resources effectively and efficiently
Planning successfulevents within a budget
PREVIOUS WORK EXPERIENCE
Ameriprise Auto & Home Insurance (May 2013 – Present)
3500 Packerland Dr, De Pere,WI 54115
Advanced Customer Service Professional/Customer Expert
Managers: Missie Hanna (920) 330-5118, Jennifer Bastien (920) 330-5812
 Review policies from a 360 degree perspective to make appropriate business decisions
 Ranked #2 on the Customer Expert Team
 Update auto and home policies per client requests in compliance with company guidelines
 Maintain a high level of empathy towards clients when navigating difficult situations
 Help with company projects
 Mentor new employees in Green Bay and Las Vegas
 Submit procedure manual update requests to the Analyst
 Advise representatives of correct procedures and where to look in the electronic procedure manual
 Review policies for potential accommodations or reinstatement eligibility
 Process requests for backdating changes by manually calculating pro-rated refunds
 Listen to and address client concerns on escalated calls while assisting with their needs
Encadria – Georgia Pacific (GPXpress) (November 2012 – May 2013)
1100 W Mason St, Green Bay, WI 54304
Temporary GPXpress Associate
Managers: Paula Clark and Teresa Kruse
 Worked on a team to help clients troubleshoot problems with dispensers
 Organized all samples in storage to become compliant with 6S standards
 Assisted sales agents with ordering samples and other items for presentations
Wal-Mart Stores, Inc. (July 2011 – April 2013)
2700 Roosevelt Rd, Marinette, WI 54143 / 1415 Lawrence Dr,De Pere,WI 54115
Cashier/Inventory Management Service
Manager: Howard May – (715) 735-5117 / Frank Van Vonderon – (920) 336-3416
 Provided top-notch customer service at the register as well as on the sales floor
 Worked on a team to manage inventory from truck to sales floor
 Handled front Service Desk operations

2. PDS Tech – Marinette Marine Corporation (January 2012 – March 2012)
110 Packerland Dr,Ste. A, Green Bay, WI 54303
Administrative Assistant
Supervisors: Sue Van Pay – (920) 499-9943; Rick Nutt – (715) 735-9341 Ext. 6093
Greg Schultz – (715) 735-9341 Ext. 6025
 Worked with electricians to maintain a database of specific electrical circuits completed
 Created and updated visual displays of progress via Microsoft Excel
 Maintained spreadsheets of data via Microsoft Excel
St. Norbert College Theater Facilities (January 2009 – May 2011)
100 Grant St, De Pere,WI 54115
Theater Technician
Supervisor: Paul Mashl – (920) 403-3912
 Trained new employees in various operating procedures
 Maintained the safety,appearance,and functionality of the building
 Worked directly with clients to ensure a high quality experience and repeat business
St. Norbert College Music Department (May 2010 – September 2010)
100 Grant St, De Pere,WI 54115
Office Assistant
Supervisor: Holly Huntley – (920) 403-3112
 Relayed information amongst professors, students, and outside associates
 Archived donated music into a cohesive detailed online document
 Organized office spaces to increase utility
St. Norbert College Library Acquisitions Department (September 2007-December 2008)
100 Grant St, De Pere,WI 54115
Acquisitions Assistant
Supervisor: Karen Mand – (920) 403-3269
 Aided in synchronization of inventory of online resources,journals, and books
LEADERSHIP EXPERIENCE
District 35 Eastern Division Director, Toastmasters International – (Wisconsin)
 Work closely with Area Directors in the Eastern Division to ensure club support
 Schedule Division Council meetings to finalize Division event details and share ideas
 Plan Division Speech Contests to create opportunities to recognize more proficient speakers
 Facilitate Toastmasters Leadership Institute sessions to provide leadership tools for club officers
 Attend District Council meetings to align the needs of the clubs with the needs of the district
 Host a District Council meeting with refreshments provided within a budget
District 35 Area E3 Director, Toastmasters International – (Wisconsin)
 Scheduled Area Council meetings to facilitate networking among clubs in Area 3
 Organized Area Speech Contests to create opportunities to recognize more proficient speakers
 Filed Club Visit reports on clubs in Area 3 to communicate progress and needs
 Provided feedback to clubs in Area 3 so they are able to improve and become Distinguished
VP of Public Relations, VP of Membership, Leading Voices Club 1138028 – Toastmasters (De Pere,WI)
 Networked with other Toastmasters members to promote our club
 Connected with club guests to invite them to join (Recruited 5 new members in first 4 months)
 Acquired and utilized additional resources from District Toastmasters
 Prepared and promoted special club events and achievements to attract new guests
 Met with the rest of the Executive Board to update our club success plan and budget
Team 5 Co-Chair Handle With Care,Ameriprise Auto & Home Insurance (De Pere,WI)
 Decorated new hires’ desks so they feel welcome when they start
 Reached out to new hires so they feelthey have someone to connect with immediately
 Shared my experiences as a new hire with new team members to make them feel more confident about
where they are starting and how they can progress