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2-Ch02_mis15_L_Fall-20 (2).pptx
1.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Chapter 2 Global E-business and Collaboration
2.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Learning Objectives • 2-1 What are business processes? How are they related to information systems? • 2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance? • 2-3 Why are systems for collaboration and social business so important, and what technologies do they use? • 2-4 What is the role of the information systems function in a business?
3.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Video Cases • Case 1: Walmart’s Retail Link Supply Chain • Case 2: CEMEX: Becoming a Social Business • Instructional Video: US Foodservice Grows Market with Oracle CRM on Demand
4.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Enterprise Social Networking Helps ABB Innovate and Grow (1 of 2) • Problem – Outdated static technology – Geographically dispersed • Solutions – Develop knowledge sharing strategy and goals – Change knowledge and collaboration processes – Change organizational culture – Deploy Inside+, with Yammer, Office 365, and Sharepoint
5.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Enterprise Social Networking Helps ABB Innovate and Grow (2 of 2) • ABB uses Inside+ to provide new channels for knowledge acquisition, innovation, and collaboration • Demonstrates IT’s role in helping organizations improve performance and remain competitive • Illustrates the ability of IT systems to support collaboration and teamwork
6.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Business Processes (1 of 3) • In order to operate, businesses must deal with many different pieces of information about suppliers, customers, employees, invoices, and payments, and of course their products and services. • They must organize work activities that use this information to operate efficiently and enhance the overall performance of the firm. • Information systems make it possible for firms to manage all their information, make better decisions, and improve the execution of their business processes
7.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Business Processes (2 of 3) • Business processes – Flows of material, information, knowledge – Sets of activities, steps – May be tied to functional area or be cross- functional • Businesses: Can be seen as collection of business processes • Business processes may be assets or liabilities
8.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Business Processes (3 of 3) • Examples of functional business processes – Manufacturing and production ▪ Assembling the product – Sales and marketing ▪ Identifying customers – Finance and accounting ▪ Creating financial statements – Human resources ▪ Hiring employees
9.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Figure 2.1: The Order Fulfillment Process
10.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved How Information Technology Improves Business Processes • Increasing efficiency of existing processes – Automating steps that were manual • Enabling entirely new processes – Changing flow of information – Replacing sequential steps with parallel steps – Eliminating delays in decision making – Supporting new business models
11.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Systems for Different Management Groups (1 of 2) • Transaction processing systems (TPS) – Serve operational managers and staff – Perform and record daily routine transactions necessary to conduct business ▪ Examples: sales order entry, payroll, shipping – Allow managers to monitor status of operations and relations with external environment – Serve predefined, structured goals and decision making
12.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Figure 2.2: A Payroll TPS
13.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Systems for Different Management Groups (2 of 2) • Systems for business intelligence – Data and software tools for organizing and analyzing data – Used to help managers and users make improved decisions • Management information systems • Decision support systems • Executive support systems
14.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Management Information Systems • Serve middle management • Provide reports on firm’s current performance, based on data from TPS • Provide answers to routine questions with predefined procedure for answering them • Typically have little analytic capability
15.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Figure 2.3: How Management Information Systems Obtain Their Data from the Organization’s TPS
16.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Figure 2.4: Sample MIS Report
17.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Decision support systems • Serve middle management • Support nonroutine decision making – Example: What is the impact on production schedule if December sales doubled? • May use external information as well TPS / MIS data • Model driven DSS – Example: Voyage-estimating systems • Data driven DSS – Intrawest’s marketing analysis systems
18.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Figure 2.5: Voyage-Estimating Decision- Support System
19.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Executive Support Systems • Support senior management • Address nonroutine decisions – Requiring judgment, evaluation, and insight • Incorporate data about external events (e.g., new tax laws or competitors) as well as summarized information from internal MIS and DSS • Example: Digital dashboard with real-time view of firm’s financial performance
20.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Interactive Session: Organizations: New Systems Help Plan International Manage Its Human Resources (1 of 2) • Class discussion – Describe the problem faced by Plan International. What management, organization, and technology factors contributed to this problem? – Describe the system solution to this problem. Describe the types of systems used for the solution. – Why is human resources so important at Plan International?
21.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Interactive Session: Organizations: New Systems Help Plan International Manage Its Human Resources (2 of 2) • Class discussion – How did these systems improve operational efficiency? – How did these systems improve decision making? Give examples of two decisions improved by Plan’s new systems.
22.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Enterprise Applications • Systems for linking the enterprise • Span functional areas • Execute business processes across the firm • Include all levels of management • Four major applications – Enterprise systems – Supply chain management systems – Customer relationship management systems – Knowledge management systems
23.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Figure 2.6: Enterprise Application Architecture
24.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Enterprise Systems • Collect data from different firm functions and store data in single central data repository • Resolve problems of fragmented data • Enable: – Coordination of daily activities – Efficient response to customer orders (production, inventory) – Decision making by managers about daily operations and longer- term planning
25.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Supply Chain Management (SCM) Systems • Manage firm’s relationships with suppliers • Share information about: – Orders, production, inventory levels, delivery of products and services • Goal: – Right amount of products to destination with least amount of time and lowest cost
26.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Customer Relationship Management (CRM) Systems • Provide information to coordinate all of the business processes that deal with customers – Sales – Marketing – Customer service • Helps firms identify, attract, and retain most profitable customers – Pareto’s 80-20 Rule
27.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved CRM and application of Pareto Principle • The Pareto Principle, (named after esteemed economist Vilfredo Pareto), • Specifies that 80% of consequences come from 20% of the causes, asserting an unequal relationship between inputs and outputs. • This principle serves as a general reminder that the relationship between inputs and outputs is not balanced.
28.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Knowledge Management Systems (KMS) • Support processes for capturing and applying knowledge and expertise – How to create, produce, and deliver products and services • Collect internal knowledge and experience within firm and make it available to employees • Link to external sources of knowledge
29.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Intranets and Extranets • Also used to increase integration and expedite the flow of information • Intranets – Internal company websites accessible only by employees • Extranets – Company websites accessible externally only to vendors and suppliers – Often used to coordinate supply chain
30.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved E-business, E-commerce, and E-government • E-business – Use of digital technology and Internet to drive major business processes • E-commerce – Subset of e-business – Buying and selling goods and services through Internet • E-government – Using Internet technology to deliver information and services to citizens, employees, and businesses
31.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved What Is Collaboration? • Collaboration – Short lived or long term – Informal or formal (teams) • Growing importance of collaboration – Changing nature of work – Growth of professional work—“interaction jobs” – Changing organization of the firm – Changing scope of the firm – Emphasis on innovation – Changing culture of work
32.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved What Is Social Business? • Social business – Use of social networking platforms (internal and external) to engage employees, customers, and suppliers (Examples….._) • Aims to deepen interactions and expedite information sharing • “Conversations” • Requires information transparency – Driving the exchange of information without intervention from executives or others
33.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Business Benefits of Collaboration and Teamwork • Investments in collaboration technology can bring organization improvements, returning high ROI • Benefits – Productivity – Quality – Innovation – Customer service – Financial performance ▪ Profitability, sales, sales growth
34.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Figure 2.7: Requirements for Collaboration
35.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Building a Collaborative Culture and Business Processes • “Command and control” organizations – No value placed on teamwork or lower-level participation in decisions • Collaborative business culture – Senior managers rely on teams of employees – Policies, products, designs, processes, and systems rely on teams – The managers purpose is to build teams
36.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Tools and Technologies for Collaboration and Social Business • E-mail and instant messaging (IM) • Wikis • Virtual worlds • Collaboration and social business platforms – Virtual meeting systems (telepresence, Examples…) – Cloud collaboration services (Google Drive, Google Docs, etc.) – Microsoft SharePoint and IBM Notes – Enterprise social networking tools
37.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Interactive Session: Technology: Cisco IX5000: What State-of-the-Art Telepresence Can Do for Collaboration • Class discussion – Describe the capabilities of Cisco’s IX5000 telepresence system. How do they promote collaboration and innovation? – Why would a company like Produban want to invest in a telepresence system such as Cisco’s IX5000? How are videoconferencing technology and telepresence related to Produban’s business model and business strategy? – What kinds of other companies might benefit from a telepresence service such as IX5000? Why?
38.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Checklist for Managers: Evaluating and Selecting Collaboration and Social Software Tools • Time/space matrix • Six steps in evaluating software tools 1. Identify your firm’s collaboration challenges: time and location 2. Identify what kinds of solutions are available 3. Analyze available products’ cost and benefits 4. Evaluate security risks 5. Consult users for implementation and training issues 6. Evaluate product vendors
39.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Figure 2.8: The Time/Space Collaboration and Social Tool Matrix
40.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved The Information Systems Department • Often headed by chief information officer (CIO) – Other senior positions include: ▪ chief security officer (CSO), chief knowledge officer (CKO), chief privacy officer (CPO), chief data officer (CDO) • Programmers • Systems analysts • Information systems managers • End users
41.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Organizing the Information Systems Function • IT governance 1. Strategies and policies for using IT in the organization 2. Decision rights 3. Accountability 4. Organization of information systems function i. Centralized, decentralized, and so on
42.
Copyright © 2018,
2017, 2016 Pearson Education, Inc. All Rights Reserved Source • Management Information Systems by Kenneth Laudon, Pearson, 15th edition • Management Information Systems by Effy OZ. Cengage Learning, 7th edition MIS Fall-2020 42
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