Katie Timlin of SeeClickFix and Jean Miles of Sarasota County, FL worked closely to launch SeeClickFix in Sarasota County last March. Along the way, they encountered internal and external challenges that helped them both learn how to best implement SeeClickFix for an organization. Hear their successes and challenges and share pro-tips for aligning SeeClickFix with your daily workflow.

1. © SeeClickFix
SeeClickFix Pro Tips:
Implementation
Jean Miles
IT Program Manager
Sarasota County
Government
Katie Timlin
Implementation Manager
SeeClickFix

2. © SeeClickFix
Agenda
1. Implementation never stops!
1. Unique Configurations: Our favorite examples
1. How to implement your own changes: staff buy-in and citizen
engagement
1. Sarasota County Implementation Story from Jean Miles
1. Group Discussion: What’s your next step with SeeClickFix?

3. © SeeClickFix

4. © SeeClickFix
1. Department of Public Works
1. Parks Department
1. Code Enforcement
The Big Three

5. © SeeClickFix
● Community Services & Development
● Library
● Police Department
● Water Department
● Trash and Recycling
● Traffic Department
● Mayor’s Office
Beyond The Big Three

6. © SeeClickFix

7. © SeeClickFix
Unique Configurations

8. © SeeClickFix
Water Use: American Canyon, CA

9. © SeeClickFix
Decatur, Georgia

10. © SeeClickFix
Humboldt, SK: Internal Work Orders

11. © SeeClickFix
Health Concerns
Burlington, VT

12. © SeeClickFix
Pick a Bike Rack Location
Raleigh, North Carolina

13. © SeeClickFix
Tropical Storm - Hermine

14. © SeeClickFix
Citizen Appreciation: Newport, RI

15. © SeeClickFix
How do I get staff buy-in?

16. © SeeClickFix
Support from leadership
Training
Success Metrics
SeeClickFix Resource Center

17. © SeeClickFix
How do I
engage citizens?

18. © SeeClickFix
Email Customization
City Notices
Secondary Questions/Notes
Canned Messages
Marketing

19. © SeeClickFix
Jean Miles, IT Program Director
Sarasota County Government

20. © SeeClickFix
Currently in Implementation
Or
Post Implementation
Discussion Groups:
What would you like your
next step to be with
SeeClickFix?

21. © SeeClickFix
Mobilizing Citizens & Organizations
Or
St Petersburg: City and Council Relations
Next Up