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MARGARET KUMAGAI
760 Parkview Drive, Plymouth, Michigan 48170 / 630-201-1595
Eiggam18@gmail.com
OBJECTIVE I am looking for an opportunity to demonstrate my proven ability to add
value to any organization by writing concise documentation for computer
software development, as well as by providing customer service and
support for software products.
SKILLS &
ABILITIES
Adobe Acrobat Proficient
Content Manager Proficient
Customer Software Support Proficient
FrameMaker Experienced
Info Mapping Proficient
ITIL Proficient
Microsoft Office Suite Proficient
Oracle Experienced
Process Design Proficient
Publishing Tools Experienced
SharePoint Proficient
Snagit Proficient
Website Design Experienced
XML Authoring Tools Proficient
EXPERIENCE WEBSITE DESIGNER / BINX BUSINESS SERVICES
December 2015 – Present
 Wrote all copy and designed the website for
BinX Business Services, LLC
 Add new features and functionality as market changes dictate
 Collaborate with subject matter experts to maximize the
marketing impact of the site
 Manage the marketing goals of Binx Business via social media
platforms
 Continuously integrate feedback to improve the BinX website
 Provide client support via email and telephone

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Documentation Analyst /ANTHEM (contractor)
November 2014 – November 2015
 Leveraged Information Mapping methodology to create user
guides and training material for Member Services and Billing
associates
 Managed an archiving project involving emailed votes from
subject matter experts
 Enhanced documentation following Anthem’s purchase of
another health insurance company, including rebranding
activities
 Analyzed older training material to update documents in
accordance with the new style guide
 Published approved documentation on the company’s website
 Improved tracking and reporting tools by developing and
maintaining Microsoft Excel spreadsheets
 Supported internal customers with information about document
management
TECHNICAL WRITER / PNC MORTGAGE (contractor)
January 2013 – May 2014
 Converted compliance documents to Word Content Manager
format for publication
 Managed a multi-layered approval process for all assigned
documents
 Reported on the current approval status of compliance
 Began the use of virtual meetings with Subject Matter Experts to
analyze procedural requirements
 Updated documentation for the Product Services department to
make the documents conform
 Corrected all complex procedural issues raised by Credit Risk
TECHNICAL WRITER/PROJECT COORDINATOR / ALLSTATE
July 2006 - October 2012
 Created Business Process Review documents
 Updated policies and procedures, as needed, to comply with
both Sarbanes Oxley and Dodd Frank
 Analyzed user needs to determine functional requirements,
goals and strategies
 Produced release notifications
 Delivered Investments technology user manuals
 Worked closely with Business System Analysts on SDLC/ITIL
 Spearheaded an ITIL project

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 Updated policies and procedures to comply with government
regulations
 Created system development life cycle process flows
 Streamlined a process for maintaining accurate data
 Created templates for first-time documentation of Data
Warehouse processes
INSTRUCTIONAL DESIGNER / DELOITTE & TOUCHE
(contractor)
April 2004 to July 2006
 Developed accounting training materials and exercises
 Researched and analyzed possible presentation solutions
 Managed soft and hard version controls
 Managed the attainment and distribution of Continuing
Education Certificates
 Tested Corptax software
TECHNICAL WRITER / DEVRY UNIVERSITY
March 1995 to March 2004
 Created user guides during and after an Oracle implementation
project
 Configured the student registration system
 Answered user questions over the phone and on site at various
DeVry University campuses
 Trained new users in use of the new Oracle system
 Designed new processes and procedures
 Lead a gap analysis resulting in an earlier than expected go
live date
EDUCATION GOVERNORS STATE UNIVERSITY, UNIVERSITY PARK, IL
BA PSYCHOLOGY
I was selected as the only student in my department for an internship in
Education Department office in Washington, D.C.
SOPHIAUNIVERSITY, TOKYO, JAPAN
CERTIFICATE IN JAPANESE INTERMEDIATE CONVERSATION
COMMUNICATION I presented an online course about best practices in remote work while
working at Anthem Blue Cross and Blue Shield.