1. MARGARET A. BARNES
 7636 Harbour Town Dr. Pickerington, OH. 43147  614-636-2496  Moogret_Barnes@gmail.com
Management & Customer Service Representative
Accomplished, results-driven, and experienced professional with 20+ years of expertise and experience in
Customer Service. Proven skills in staffing, intervening, and ability to maintain a positive team attitude;
Ability to develop positive relationships within the work environment; Strong analytical and planning skills,
combined with the ability to coordinate the efforts of many to meet organizational goals; Committed to
quality service, performs responsibilities with professionalism & ethics even under extreme pressure.
KEY STRENGTHS
 Customer Service Skills  Management & Improvement  Interviewing/Staffing
 Performance Management  Problem Solving & Analysis  Multi-Tasking
 Data Entry  Team Leadership  Strong Communication skills
 Catalogue Orders  Proper Phone Etiquette  Up-Selling
PROFESSIONAL EXPERIENCE
JC PENNY’S
Supervisor 2014 – 2015
 Supervise and engage a team of Customer Service Specialists to deliver an amazing shopping experience
for our customers
 Coaching-provided the team with ongoing feedback, while making myself available to the team for support
so they can grow.
 Customer Experience-interacted with new customers as well as greeted old friends that come back into the
store.
 Monthly Set-walked the floor with peers and other leaders to plan for the upcoming design and set for new
merchandise.
 Drive Results-used my abilities to think critically, solve problems and take action to get things done and
make things better.
 Customer Disputes-Was able to satisfy customer complaints, misunderstandings or needs in a satisfactory
time frame,and with satisfactory results.
JC 5 STAR OUTLET
Sales Associate/Replenishment 2012 – 2013
 Performed daily business activities including sales, customer service, and inventory control.
 Restocked inventory, floor moves, set and maintained displays, signing, and pricing activities.
 Rewrapped merchandise for returned to inventory stock within the stores compliance and regulations.
 Provided excellent customer service and cultivated customer goodwill to ensure repeated business.
JC PENNY’S
Sales Associate/Replenishment 2005 – 2011
 Performed daily business activities including sales, customer orders, customer service,and inventory
control.
 Created new accounts for approved customers and balanced cash drawer at end of day.
 Restocked inventory and certified in catalog orders.
 Maintained fitting rooms to company compliance standards.
 Alerted appropriate personnel to suspects' location and maintained surveillance of possible theft.
 Awarded excellence of the year in care plans for jewelry sales in 2007.

2. MARGARET A. BARNES
 7636 Harbour Town Dr. Pickerington, OH. 43147  614-636-2496  Moogret_Barnes@gmail.com
MOOGRET’S
Owner/Manager 2001-2004
 Managed daily business activities including Marketing, Sales, Advertising, Purchasing, and Customer
Service.
 Maintained daily inventories and ordered merchandise when necessary.
 Created new innovative items to sell while managing layout/arrangement of store design.
 Responsible for resolving customer disputes.
 Planned, organized and directed efforts to favorably represent Richwood area business association.
 Established relationships with other community leaders and coordinated programs that promoted goodwill.
SILVER THREADS
Custom Seamstress 2000 – 2001
 Created custom ordered merchandise including pillows, bolsters, shams, bed skirting, table runners, table
covers, curtains, valences, cushions, seat covers,place mats, napkins, and tie backs.
 Designed custom pillows from scrap material resulting in typically over $100 in revenue per item.
 Learned most departments in 1/3 the time of the average employee.
 Improved speed resulting in increased performance and revenue.
 Completed most items in 40% of allotted time by using time saving sewing techniques.
Professional Experience Continued
JOINT HOSPITAL SERVICES, Supervisor 1997 – 1999
Truckstops of America, Assistant Manager 1989 - 1996
 Interviewed new personnel for hiring, and released inappropriate personnel from their positions.
 Completed orientation of new hires and monitored their training process.
 Developed and implemented various operational procedures which improved efficiency of linen and
delivery services.
 Developed recognition and incentive programs to motivate the performance of employees.
 Managed day-to-day operations of hospital linen laundry & delivery service, and supervised staff of
twenty-six employees.
 Maintained inventory of supplies and assured operational success.
 Responsible for resolving customer disputes, provided customer service.
 Responsible for balancing credit card slips, cash drawers, check deposits, along with making money
drops and pick-ups totalling up to and above $80,000.00 in daily revenue.
EDUCATION
University of Phoenix
Bachelor of Science in Human Services and Management ▪
Axia College; University of Phoenix
Associate of Arts in Criminal Justice
BARCLAY COLLEGE
Certification Program: Bank Teller/Cashier/FINANCIAL