1. Margaret Spencer
187 Highbury Road
New Minas NS B4N3R1
902-681-4752
dmspencer4752@eastlink.ca
HIGHLIGHTS
 Professional and approachable telephone manner, can deal with customers at all
levels
 Courteous, dependable Receptionist with experience in performing a wide range of
front desk, clerical,and administrative tasks
 Demonstrated talent in resolving customer complaints, handling high volume phone
calls, switch board and customers queries
 Exceptional verbal and written communication skills with a track record of
multitasking, problem solving and prioritizing work
 Excellent Management and Customer Service experience
SKILLS
OFFICE ADMIN/RECEPTIONIST
 Typing documents, data entry, photocopying, faxing, scheduling,switchboard
 Computer experience including Microsoft Word '97, DOS, Windows, Internet
 Typing speed 50WPM
 Maintained both alphabetic, numeric and electronic filing systems
 Able to perform data entry, photocopying, faxing, laminating, binding and filing
 Answered phones and greeted customers pleasantly and courteously
 Typed invoices, letters, scheduling, book keeping , issued and received payments
 Excellent verbal and written communication skills
 Ability to proofread quickly and accurately
CUSTOMER SERVICE
 Knowledge of cash register operation
 Working knowledge of computer software applications
 Committed to providing quality, knowledgeable, customer service
 Able to work in a challenging and professional environment
 Excellent communication and interpersonal skills
 Assisted customers with shopping needs quickly and professionally
MANAGEMENT
 Responsible for supervising the entire department, which included recruiting and
training new employees
 Scheduled all staff work shifts
 Responsible for Daily operations, inventories and monthly budgets
 Responsible for opening and closing store
 Addressing customer concerns and complaints

2. WORK HISTORY
CosmoProf
Store Manager
New Minas, NS
2011-2016
Dr. Robert Scott
Receptionist
New Minas, NS
2009-2011
Family and Children's Services
Secretary
Kentville, NS
1998-2003
Girl Power
Hairdresser
New Minas, NS
1982-1998
EDUCATION
Nova Scotia Community College
Medical Office Receptionist/ Office Administration Information Management
Kentville, NS
1997 -1998
Nova Scotia Community College
Receptionist Typist
Kentville, NS
1996
Nova Scotia Community College
Cosmetology
Kentville, NS
1982
Horton District High School
Greenwich, NS
High School Diploma
1980

3. REFERENCES
Carol Clemens
District Manager
CosmoProf
226-927-9336
Barb Gould
District Manager
CosmoProf
902-679-0261
Carol Ann Kennie
Character Reference
902-542-2726