Did you know that a critical backup service that Salesforce offers will end at the end of July 2020? Join us as we learn how Capstorm can help ensure you have proper data backups in place, as well as several other features including simplifying Salesforce Migrations and creation/refresh of Sandboxes that includes data no matter the sandbox type. And you will also get some of the highlights from the most recent Summer '20 Release that will impact most Orgs. This presentation contains all of the slides presented during the session, including the introduction and closing slides, and the slides used during the Capstorm presentation and the Summer '20 Release Highlights presentation.

1. WELCOME!
Jax, FL Admin Trailblazer Community
Capstorm Overview & Summer '20 Release
Highlights
Thursday, July 16, 2020

2. AGENDA
3:00-3:15 Welcome & Introductions
3:15-4:00 Capstorm Overview
Presenter, Drew Niermann, Account Manager, Capstorm
4:00-4:45 Summer ‘20 Release Highlights
Presenter, Marc Lester, Sr Salesforce Consultant, Coastal Cloud
4:45-5:00 Community Group Updates and Closing Remarks

4. Welcome to the Community
Group Goals & Objectives
LEARN
Get help, answers, and
inspiration from your peers
and Community Leaders.
CONNECT
Meet Trailblazers like you
and discover opportunities
from mentorship to
employment.
HAVE FUN
Enjoy a warm, welcoming
culture and make friends from
around the world.
GIVE BACK
Inspire and mentor the next
generation while building your
skills and reputation.

6. What State or Country are
you joining from?
Comment in Chat

7. New to the
Trailblazer Community?
WELCOME
to the Salesforce Ohana!!

8. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any
of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking
statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service
availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future
operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use
of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our
service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth,
interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible
mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our
employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com
products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of
salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most
recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information
section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not
be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

9. Housekeeping
● Please remain on mute, but feel free to unmute and ask a question or make a comment at any time
● If you would prefer, feel free to chat a question or comment
● We would love it if everyone that has a webcam to be on video, even if you are in your pajamas 

11. www.capstorm.com
The Case for On-Prem/Private Cloud Salesforce Data Solutions
Presented by Capstorm
Drew Niermann
Business Development,
Strategic Partnerships
drew@capstorm.com
850-842-0868
Caleb Smith
VP Research & Development
support@capstorm.com

12. Core Solution Overview

13. Every
Salesforce
Backup should
be useful!
Analytics
Data Warehouse
Archival
Compliance
Complex Reports

14. Salesforce Recovery
should be tested!
Seed Sandboxes with records
& relationships
(Before a data disaster!)
NO CSVs - NO Data Loader

15. Core Solution Overview

16. Data/Backup Security
● Self-hosted
● Encryption
● Total Control

17. Self-Hosted Backups
Restore Data & Metadata to Salesforce
● Seed sandboxes
● Create training environments
● Migrate, Merge, or Split Orgs
● Disaster Recovery
● Robust Analytics
● Compliance
● Warehousing
● Archival
Validation & Access

18. Migrations

19. Org Mergers

20. Org Splits

21. Global ViewCentralized Management

22. License Levels
Individual
Site
Enterprise

23. Search
Compliance
Find all instances of Bob Smith in my Salesforce
Metadata Search
Where have we used that field?
Migration

25. www.capstorm.com
The Case for On-Prem/Private Cloud Salesforce Data Solutions
Presented by Capstorm
Drew Niermann
Business Development,
Strategic Partnerships
drew@capstorm.com
850-842-0868
Caleb Smith
VP Research & Development
support@capstorm.com

26. Winners
Email mailing
address to
Marc.Lester@trailblazercgl.com

28. Summer ’20 Release in a Box
A ready-to-use presentation, highlighting top innovations. Perfect for
Admins, Business Users, and Developers to share with their
organization.

29. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation contains forward-looking statements about the company’s financial and operating results, which may include expected GAAP and non-GAAP financial and other operating
and non-operating results, including revenue, net income, diluted earnings per share, operating cash flow growth, operating margin improvement, expected revenue growth, expected
current remaining performance obligation growth, expected tax rates, the one-time accounting non-cash charge that was incurred in connection with the Salesforce.org combination; stock-
based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth and sustainability goals. The achievement or success of the matters covered by
such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or
if any of the assumptions prove incorrect, the company’s results could differ materially from the results expressed or implied by the forward-looking statements we make.
The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the effect of general economic and market conditions; the impact of geopolitical events;
the impact of foreign currency exchange rate and interest rate fluctuations on our results; our business strategy and our plan to build our business, including
our strategy to be the leading provider of enterprise cloud computing applications and platforms; the pace of change and innovation in enterprise cloud computing services; the seasonal
nature of our sales cycles; the competitive nature of the market in which we participate; our international expansion strategy; the demands on our personnel and infrastructure resulting from
significant growth in our customer base and operations, including as a result of acquisitions; our service performance and security, including the resources and costs required to avoid
unanticipated downtime and prevent, detect and remediate potential security breaches; the expenses associated with new data centers and third-party infrastructure providers; additional
data center capacity; real estate and office facilities space; our operating results and cash flows; new services and product features, including any efforts to expand our services beyond the
CRM market; our strategy of acquiring or making investments in complementary businesses, joint ventures, services, technologies and intellectual property rights; the performance and fair
value of our investments in complementary businesses through our strategic investment portfolio; our ability to realize the benefits from strategic partnerships, joint ventures and
investments; the impact of future gains or losses from our strategic investment portfolio, including gains or losses from overall market conditions that may affect the publicly traded
companies within the company's strategic investment portfolio; our ability to execute our business plans; our ability to successfully integrate acquired businesses and technologies, including
delays related to the integration of Tableau due to regulatory review by the United Kingdom Competition and Markets Authority; our ability to continue to grow unearned revenue and
remaining performance obligation; our ability to protect our intellectual property rights; our ability to develop our brands; our reliance on third-party hardware, software and platform providers;
our dependency on the development and maintenance of the infrastructure of the Internet; the
effect of evolving domestic and foreign government regulations, including those related to the provision of services on the Internet, those related to accessing the Internet, and those
addressing data privacy, cross-border data transfers and import and export controls; the valuation of our deferred tax assets and the release of related valuation allowances; the potential
availability of additional tax assets in the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting our ability to estimate our tax
rate; the impact of expensing stock options and other equity awards; the sufficiency of our capital resources; factors related to our outstanding debt, revolving credit facility, term loan and
loan associated with 50 Fremont; compliance with our debt covenants and lease obligations; current and potential litigation involving us; and the impact of climate change.
Further information on these and other factors that could affect the company’s financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it
makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of the company’s
website at www.salesforce.com/investor.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

30. Helpful Links
Most innovations contain links to
2-3 minute digestible demos
and/or links to learn more.
Presentation Deck Additional Information
Use the color-coded legend to
choose the appropriate slides for
your audience (Admin, Business
User, Developer).
This deck* includes high-level
summaries of the top innovations
for each product.
Select desired slides for a
personalized presentation.
What’s Included?
*Not to be confused with the Release Overview Deck, which takes a deeper dive into fewer features, and is tailored to admins and
developers.

31. How do I Learn More?
1
2
Visit salesforce.com/releases: click here
Watch demo videos on the YouTube playlist: click
here
Take the Release Highlights Trail: click here3
4
5 Stay up to date by joining the customer Release
Readiness Trailblazers Community Group: click
here
Dive into the details with Release notes: click
here

32. Table of Contents
Financial Services
Commerce
Marketing
Service
Sales
Work.com
Integration
(i.e. Mulesoft)
Employee
Experience (i.e.
Quip)
Analytics
Apps – Application
Development
Apps – Lightning
Experience
Platform -
Applications
Platform - Services
Small Business
Essentials
Communities
Consumer Goods
Manufacturing
Health & Life
Sciences
Success
Sustainability
Philanthropy
Education
Nonprofit
Enablement
(i.e. Trailhead)

33. ● Workplace Command Center
● Shift Management
● Contact Tracing
● myTrailhead Content Kits
● Emergency Program Management
Work.com

34. Workplace Command Center
Assess return-to-work readiness from a
single hub to reopen workplaces safely.
Manage and monitor employee wellness,
training completion, shift scheduling, and
facilities preparedness. And, trigger workflows
and take action right from the Command
Center.
Business User
Available with purchase of Lightning Platform
Learn More

35. Shift Management
Streamline employee and workplace
readiness. This addition to Workplace
Command Center allows employees to
specify their availability, empower workplace
planners to manage density and shifts, and
enable companies to communicate arrival
windows that comply with social distancing in
crowded areas.
Business User
Available with purchase of Lightning Platform and Command Center
Learn More

36. Contact Tracing
Quickly understand which people and locations
are at risk of infection through manual contact
tracing to safely and securely minimize the spread
of disease.
Business User
Available with purchase of Health Cloud
Learn More

37. myTrailhead Content Kits
Quickly deliver learning & wellness content to your leaders
and employees with pre-built content kits. These easy to use
templates are customizable, helping you stand up custom
learning fast.
Business User
Available with purchase of myTrailhead for Employees (Essentials, Group, Professional, Enterprise,
Performance, Unlimited, and Developer editions)

38. Emergency Program Management
This new product in the Emergency Response
Management suite of products is designed to
help organizations support residents,
communities, and agencies during crises by
providing access to emergency information
and eliminating manual processes with
streamlined application processes, from
intake through services execution.
Business User
Available with purchase of Service Cloud or Health Cloud
Learn More

39. ● Kanban View Enhancements
● High Velocity Sales: Einstein Call Coaching
● Partner Relationship Management: Account Hierarchy
Enhancements
● High Velocity Sales: My Feed Alerts
Sales

40. Kanban View Enhancements
Enable sales reps to quickly update key
opportunity fields from the Kanban view. Plus,
provide guidance on actions for them to take
to advance the opportunity to the next stage.
And don't forget to celebrate when that next
stage results in a "Closed Won" deal with the
new celebration moments in the Kanban.
Business User
Available with purchase of Sales Cloud
Learn More Watch Demo
TIP: Add Sound Effects to Your Salesforce Org

41. Platform - Applications
● Salesforce Surveys: Customer Lifecycle Designer
● Salesforce Surveys: Post-Chat Surveys
● Einstein Search
● Salesforce Surveys: Customer Lifecycle Analytics
Enhancements
● Salesforce Surveys: QR Code Distribution
● Salesforce Scheduler Enhancements

42. Einstein Search
Make users more productive with artificial
intelligence. Personalize search results based
on a user and their work such as geography
and industry. Boost productivity with natural
language filters that make it easier to search
for information, and actionable information and
tools that enable users to complete tasks from
Search.
Business User
Learn More Watch Demo
Shorter Video with Mascots: https://youtu.be/zwUbuwHo-
ws
Trailhead: Increased Productivity with Einstein Search

43. Apps – Lightning Experience
● In-App Walkthroughs
● Split View in Standard Navigation
● Lightning Experience on the Safari browser for iPad
● Personalized Navigation for Salesforce on iOS and
Android

44. In-App Walkthroughs
Create contextual multi-step in-app learning
in your Lightning org so you can onboard and
skill up your users faster. In-App
Walkthroughs are a new feature of In-App
Guidance licensed with myTrailhead, giving
you more ways to deliver custom learning for
your employees.
Business User
Learn More Watch Demo

45. Split View in Standard Navigation
With Split View in Standard Navigation, two
screens are viewable at once, greatly
enhancing the user’s experience and
efficiency in finding information.
Business User
Learn More Watch Demo

46. Lightning Experience on the Safari browser for iPad
In the Summer ‘20 release, enjoy the full
Lightning Desktop Experience on your iPad
Safari browser and do more while on the go.
Business User
Learn More

47. Personalized Navigation for
Salesforce on iOS and Android
Personalized Navigation in the Salesforce
mobile app allows users to reorder their
navigation items from the Menu tab. Any
changes can also be seen on desktop
experience, too!
Business User
Learn More

48. Enablement
● myTrailhead: Content Kits
● myTrailhead: In-App Walkthroughs
● Trailhead: Trailhead GO Enhancements
● Trailhead: AWS Cloud Practitioner Trail

49. Trailhead GO Enhancements
Watch live and on-demand Trailhead Live
videos from your iOS Trailhead GO app.
Interact with experts and the Trailblazer
Community for a connected classroom-like
experience from your mobile device.
Business User
Learn More
Available with purchase of Trailhead

50. Community Group Updates and Closing Remarks

51. Winners
Email mailing
address to
Marc.Lester@trailblazercgl.com

52. Check out monthly at
https://trailhead.salesforce.com/quests
Exciting new ways to explore Trailhead
and earn special prizes
Each month new quests are available
with special prizes and unique badges
Trailhead Quests

53. JOIN THE MOVEMENT &
START HAVING AN
IMPACT TODAY.

55. Upcoming Administrator Group Events
 July 30th @ 5:00p-6:00p – Virtual Happy Hour
 AUG 12th @ 2:00p – Joint Virtual TrailheaDX Global Gathering (with Developer & Nonprofit Groups)

56. • Two days well-spent October 8th-9th
– 30+ Sessions
– 3 Session Rooms with Diverse Topics!
– Expo Hall with Awesome Sponsors!
– Maybe another Gator?
• Early-Bird Tickets now thru 7/1/2020
(only 150 will be sold. Get them while they last)
• Looking for Sponsors & Speakers Now!
• Doubletree by Hilton Orlando Airport
• Follow us on Social Media:
Register Now!

57. Share Your Learning and Fun!
Post, Tweet, and Share with
#TrailblazerCommunity #SalesforceOhana
@JaxFL_SF_Ohana
A few examples from our previous Jax Ohana Events