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Oracle Hospitality Self Service
- 1. Copyright © 2015, Oracle and/or its affiliates. All rights reserved ORACLE HOSPITALITY - PRESALES 1 C R E A T E | P R O V I D E | E M P O W E R
- 2. Oracle Hospitality Introduction to Oracle Hospitality OPERA Cloud Oracle Confidential – Internal/Restricted/Highly Restricted
- 3. Copyright © 2015, Oracle and/or its affiliates. All rights reserved Goals of this presentation Identify and Explain the key message Discuss the market and the business landscape How Oracle is driving innovation in this area Why OPERA Cloud? Customer Reference and Case Studies 1 2 3 4 5
- 4. Copyright © 2015, Oracle and/or its affiliates. All rights reserved Enrich the guest experience, increase operating efficiency, and improve productivity. Create a platform for growth and innovation, while reducing IT complexity and costs.
- 5. Copyright © 2015, Oracle and/or its affiliates. All rights reserved Efficient Deliver Exceptional Guest Experiences Customizable Business Insight Mobile Increase Revenue Reduce the Complexity of IT Omni Channel for Hospitality Improve Productivity Drive Disruptive Innovation Integration Global
- 6. Copyright © 2015, Oracle and/or its affiliates. All rights reserved More Than 28,300 Active Sites Installed in more than 120 countries Connected To more systems than any other Hotels Solution Integrated with all Oracle Hospitality solutions More Than 3.3 Million Hotel Bedrooms Offering Cloud services for Hotels since 2001 OPERA Cloud Footprint
- 7. Copyright © 2015, Oracle and/or its affiliates. All rights reserved Innovation Focus Mobile Oracle Hospitality OPERA Cloud provides users the ability to process guest check-in and check-out from a mobile device, and allows housekeeping & maintenance to have real time room status updates providing seamless customer service Simplicity Oracle Hospitality OPERA Cloud is designed to reduce the complexity of every day tasks, allowing hotel staff to concentrate on delivering excellent customer service Modular By using a mixture of functions and parameters, Oracle Hospitality OPERA Cloud is designed to be as flexible and customizable as a hotel requires. Only using those elements of the product relevant to the hotel’s operation
- 8. Copyright © 2015, Oracle and/or its affiliates. All rights reserved Modular – Key Features Profile Management Revenue Management Personal Dashboards Reporting Groups & Reservations Mobile Loyalty
- 9. Copyright © 2015, Oracle and/or its affiliates. All rights reserved Why OPERA Cloud? • From 1 hotel to 1,000+ hotels (globally) • No limits in room size or number of usersScalable • Available in modules relevant to the hotel’s operation • Process driven screens to make user interaction simpler and faster allowing more time for your guestsModular • Designed and implemented as a Cloud-based enterprise solution; • Fast to deploy and simplified User Interface allows easy user trainingEnterprise • Published APIs for 3rd party integrations • Powerful integration/ interface capabilitiesExtensible • Proven presence in both large and small hotels and resorts • Hosted in an Oracle data centre ensures maximum uptime, connectivity and securityReliable • Fully PA-DSS PCI CompliantSecure • Fully international – multi currency, multi lingual • Latency tolerantGlobal
- 10. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. Accelerated Speed to Value Subscription based pricing Rapid ROI Faster and easier deployment Focus on BusinessScalability, reliability and security Oracle Hospitality Cloud Low upfront investment
- 11. Copyright © 2015, Oracle and/or its affiliates. All rights reserved OPERA Cloud Customers
- 12. Copyright © 2015, Oracle and/or its affiliates. All rights reserved A journey to OPERA Cloud Moevenpick Hotels and Resorts 1
- 13. Copyright © 2015, Oracle and/or its affiliates. All rights reserved Moevenpick Hotels and Resorts Why How Business Benefits • Multiple vendors in multiple different configurations • 9 different versions • 71 different shells • Minimal guest recognition • Inaccurate reporting • Bad software support • Minimal cross selling • Detailed OPERA Cloud workshop • Shell build • Standards & Screen design • HQ training • Property project plans • UAT testing with development • Dedicated OPERA Cloud lead and project manager throughout entire process • Dedicated customer team • Clear map of ownership for all tasks • Regular status calls – in periods daily • Open communication • No more on site installations • 24/7 support and monitoring • 1 system and 1 upgrade • 1 central point of control • Oracle has 149,000 staff in 49 countries
- 14. Copyright © 2015, Oracle and/or its affiliates. All rights reserved “I think it is very important to have one single platform for property technology – it makes things less complicated” Mr. Merwin Dawson The Leela Palaces Hotels and Resorts
- 15. Copyright © 2015, Oracle and/or its affiliates. All rights reserved
Hinweis der Redaktion
- Efficient Streamlined check in Personalized experiences through the entire guest journey, both on and off property. • By offering comprehensive, integrated systems that serve guests during every interaction, businesses can inspire loyalty, surpass guest expectations, and remain competitive in a rapidly evolving industry. Recognize customers at every point across the hotel’s business with Opera’s guest profile and detailed historical information Foster guest loyalty at check in by referring to their preferences Efficient Tailored user interface to align with hotel branding Configurable application for specific requirements Business Insight Industry standard reports including history and forecast Audit activities of all users Roll-up reports for overall productivity Mobile Platform independence so OPERA Cloud can run on any device Compatible with all browsers, operating systems and tablet devices Increase Revenue Increase incremental revenue with automated upsells and dynamic packaging Maximize revenue with a dynamic rate management engine that caters for the varied needs of the everyday Improve the average daily rate with systematic control rate schedules Reduce the Complexity and Cost of IT Comprehensive integrated solutions take advantage of Oracle’s proven technology to help drive greater business benefits, speed time to value, and reduce total cost of ownership. Oracle’s broad set of cloud offerings allows customers to speed the deployment of cloud-based Oracle applications, and to accomplish this at lower costs. Customers reap the benefits of Oracle’s huge investment in cloud and its global scale, in combination with in depth of industry experience. By eliminating the cost and complexity of managing on-premises applications, hospitality organizations can focus on their guests and their business, delivering a consistent experience across venues. OMNI Channel for Hospitality OPERA Cloud is a multichannel approach that seeks to provide the guest with a seamless shopping experience whether the guest is shopping online from a desktop or mobile device or by telephone Improve Productivity Easily access information that is logically arranged in a ‘launch pad’ area Quickly learn the more advanced functionalities using the extensive help system which delivers knowledge to the end user when and where they need it Intuitive user interface which requires limited training Business driven architecture with features that streamline the hospitality workflows and operational processes Drive Disruptive Innovations • Oracle Hospitality will continue to move MICROS applications toward more flexible, lower-cost cloud solutions, using significant R&D investments to add and enhance the industry-specific functionality that its hotel and food and beverage customers require. • Mobile is a catalyst behind the radical changes and guest expectations in the hospitality industry. MICROS was already a leading mobile innovator, and adding Oracle’s comprehensive technology stack and strategic investment focus provides even more power to a strong solution set. • Oracle Hospitality will expand choices both in terms of the underlying platform as well as the number of hardware devices available, via accelerated investments in Oracle mobile standards, along with offering a new mobile tablet so that customers’ employees can be ‘shoulder to shoulder’ with guests. Integration OPERA includes interface to hundreds of 3rd party hospitality systems to ensure the best connectivity and smooth running business processes Strengthen the quality of sales at numerous distribution points with direct integration to channel managers and our Cloud Distribution Service for ADS/GDS Global Full multi-currency and multi-language support features along with cross-property posting Choice of information for sharing with sister properties Deployed globally Latency tolerant
- Personal dashboard – the logins are role based and business function driven. Users can configure their own dashboards based on their role and function Loyalty = the OPERA Cloud application allows the hotel to work with multiple frequent flyer and loyalty cards. It is important to understand a customer’s loyalty program requirements; for advanced requirements, OCIS may have to be considered. Revenue Management = maximize revenue with a dynamic rate management engine that caters for the varied needs of the everyday. OPERA Cloud can also improve the daily average rate with systematic control of rate schedules. Mobile= OPERA Cloud is platform independent and can be run on any device. This makes the application fully mobile for users on the go. Groups & Reservations = OPERA Cloud handles both group and individual bookings. Rooming list function exists for group booking for easy input of group bookings. OPERA Cloud has shares, waitlist and itinerary (multi property only) functionalities also which makes the reservations module very powerful. Profile Management= OPERA Cloud captures guest basic and advanced info with their detailed historical information. This will allow hotels to recognize their guests at every point across the hotel’s business. Guest loyalty can be fostered by capturing preferences. Reporting = get accurate and useful information about your property in real time with over 200 reports available out of the box
- Mention only one or a few of these headers and let the customer read the rest.
- Best-In-Class Solutions with the Simplicity of the Cloud Oracle Hospitality solutions are now available in the Oracle Cloud. This solution will now able to deploy these best-in-class solutions in the Oracle Cloud. This will provide hospitality operators with a fast and cost effective manner to deploy our solutions, the ability to achieve maximum business value with minimal risk, and improve their overall operations. There are six key points that I want to take you through now: Faster and easier deployment Low upfront investment Subscription based pricing Rapid ROI High levels of scalability, reliability and security Fewer required resources
- More to be updated
- Customer reference number one
- Why did the customer choose… How did they get successful with… What are/where the business benefits of…