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MANAGING LEADING, COACHING AND
MOTIVATING
Leaders plant the trees in whose shade they know they will
never sit
– (Translated Greek proverb)
© Stewart R. Clegg, Martin Kornberger and Tyrone Pitsis 2016
OUTLINE
• Learning objectives
• Introduction
– What is leadership?
– Trait and behavioural approaches
– Contingency and situational models
– Transactional, charismatic and transformational leaders
• Newer perspectives on leadership
– Contingency based
– Leader as Servant and the Postmodern
• Leader as coach and motivator
– Coaching competencies
– Motivation
– Opponent Process Theory of Leadership
– Content and Process
• Positive leadership
– Less positive: Narcissistic leadership
• Leadership and Culture
LEARNING OBJECTIVES
After completing this topic you will be able to:
1. Define what is meant by leadership and coaching
2. Evaluate critically the main approaches to leadership
theory
3. Understand the changing role of the leader
4. Understand the assumptions underlying motivation
theories and their relevance to leadership and coaching
5. Identify the emerging and alternative approaches to
leadership and the value of self-leadership
6. Evaluate the concepts of positive psychological capital
and authentic leadership
7. Understand the complex relationship between
leadership and culture
INTRODUCTION
• Leadership is
– The process of directing, controlling,
motivating, and inspiring staff toward the
realization of stated organizational goals
• A leader
– Leads people as a ruler
– Inspires people as a motivator
– Facilitates or guides them as a coach and
mentor
INTRODUCTION
Leadership traits and behaviours
• Trait theories assume certain measurable
characteristics exist that are unique to leaders
• Behavioural theories attend only to
observable behaviours and how leaders act
• Situational and contingency approaches
emphasize contextual factors as key to
leadership effectiveness
The Managerial Grid © Blake and
Mouton 1985 – reprinted with permission
www.mindtools.com
PATH–GOAL LEADERSHIP
Directive The directive leader clarifies goals, what must be done to achieve
them, and the outcomes of achieving the goals. They use
rewards, discipline, and punishment and are mostly task oriented
Supportive The supportive leader shows concern for the needs – especially
psychological – and the aspirations of people at work. They
provide a supportive and enjoyable working environment
Participative The participative leader actively seeks and encourages the input
and involvement of staff in decision-making and other work-
related issues
Achievement-
oriented
The achievement-oriented leader, as the name suggests, expects
from people the highest commitment to excellence both at a
personal and an organizational level. This type of leader believes
that work should be challenging and that people will strive
toward achieving these goals by assuming responsibility
Networking The networking leader knows how to play the political power
games to acquire resources, to achieve goals, and to create and
maintain positive relationships
Values-based The values-based leader is skilled in creating, sharing, and
inspiring vision, and in ensuring that the organization and its
people are guided by that vision and the values related to that
vision
SITUATIONAL LEADERSHIP
MODEL
• A leader is expected to use the appropriate style
based on the subordinates’ readiness and
willingness to be led by others.
• Four leadership styles or roles
– Delegating (S4)
– Participating (S3)
– Selling (S2)
– Telling (S1)
• To be used according to follower readiness
– Willing and able (R4)
– Unwilling and able (R3)
– Willing and unable (R2)
– Unwilling and unable (R1)
TRANSACTIONAL LEADERS
• Transactional leaders do critical management
functions such as role clarification and task
requirements, and allocate and provide rewards
and punishments
• They adhere to organizational policies, values,
and vision and are strong on planning,
budgeting, and meeting schedules
• They are less people focused and more task
oriented
CHARISMATIC LEADERS
• Charismatic leaders have a motivating effect
upon people and are able to create grand visions
about an idealized future
• They are able to unify people toward that vision
and to foster conditions of high trust
• They are unlikely to follow through, and can
exhibit cult-like behaviors
TRANSFORMATIONAL
LEADERS
• Transformational leaders inspire change and
innovation
• They deal mainly with abstract and intangible
concepts like vision and change
Full-range leaders
• Transactional and transformational
• Passive–avoidant
NEWER PERSPECTIVES
Contingency based
– Substitutes to leadership
– Neutralizes
Postmodern based
– The leader as servant
• S is for Servant
• E is for Empowers
• R is for Recounter of stories
• V is for Visionary
• A is for Androgynous
• N is for Networker
• T is for Team builder
LEADER AS COACH
• Coaching is the process of developing and
enhancing employees’ job competencies and
capabilities through constructive suggestions
and encouragement
• Mentoring is the process of passing on the job
expertise, skills, and knowledge in order to
develop a protégé
COACHING
COMPETENCIES
• Trust building
• Empathy
• Active listening
• Influence tactics
• Set goals
• Monitor
performance
• Feedback
• Encourage positive
actions
• Discourage negative
actions
LEADER AS MOTIVATOR
• Motivation is the psychological processes that
drive behaviour toward the attainment or
avoidance of some object
• The object may be a person or relationship,
an abstract concept such as love, or a
material good such as money
LEADER AS MOTIVATOR
• Opponent Process Theory of Leadership
states if a leader is stimulated in a positive or
negative way, he or she will have an opposite
reaction once that stimulus is removed
(Hollenbeck et al., 2014)
• This theory of leadership promises some very
interesting insights into leadership and we
envisage its growth
MOTIVATION
Theory X and Theory Y
• Theory X is a managerial orientation that
views employees as lazy, self-interested, and
requiring control and coordination
• Theory Y is a managerial orientation that
views employees as motivated by feelings of
self-worth, and seek autonomy, fulfilment,
and meaningfulness at work
MOTIVATION
• Content theories: those contents within us
which drive us (e.g. Maslow)
• Process theories: the cognitive and affective
processes involved in motivation
• Intrinsic motivation refers to internal factors
that drive behaviour such as enjoyment, self-
expression, etc.
• Extrinsic motivation refers to external factors
that drive behaviour such as money,
avoidance of punishment, etc.
MOTIVATION
• Self-determination theory (SDT)
– A theory of motivation that emphasizes our
intrinsic needs for being seen as competent, liked,
and free from control of others
– A critical component of SDT is that emphasis is
placed on social context
– A strong need for feeling competent, relatedness,
and a sense of autonomy all occur in social
contexts, and are core to SDT
POSITIVE PSYCHOLOGY OF
LEADERSHIP
• Authentic leaders build positive psychological
capital (PPC); they possess self-awareness,
integrity, confidence, and self-control; are
positive and optimistic; are resilient and future
oriented
• PPC refers to positive states such as hope,
resilience, optimism, and self-efficacy created
through authentic leadership
LESS THAN POSTIVE
LEADERSHIP?
• Narcissism is a personality disorder typified by
high levels of grandiose behaviours and
thoughts, and can be typified by patronizing,
disdainful behaviours and comments:
narcissists appear to think they are superior
• Narcissistic Leadership
– Constructive (Yes) or destructive (Yes)
LEADERSHIP AND
CULTURE
GLOBE leadership study’s six styles
– Charismatic/values-based leadership, which refers to
leadership that is perceived to be visionary, inspirational,
self-sacrificing, and operates decisively with integrity
– Team-oriented leadership is collaborative, team playing,
diplomatic, caring for others, and administratively
competent
– Humane leadership operates with modesty and humanely
– Participative leadership is democratic and participative
– Self-protective leadership is self-centred, status conscious,
face-saving, and procedurally oriented
– Autonomous leadership is highly individualistic,
independent, autonomous, and unique
CASE STUDY
CLIF Bar
1. What do you think the moral of the story is?
2. Would we still call it effective leadership or
even authentic leadership if CLIF Bar had gone
bankrupt instead of increasing in revenues?
3. How is CLIF Bar’s authenticity expressed in its
employment and environmental policies? What
do you think the advantages of these policies
might be?
Thank you to Tara S. Wernsing and James B. Avey

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Management

  • 1. MANAGING LEADING, COACHING AND MOTIVATING Leaders plant the trees in whose shade they know they will never sit – (Translated Greek proverb) © Stewart R. Clegg, Martin Kornberger and Tyrone Pitsis 2016
  • 2. OUTLINE • Learning objectives • Introduction – What is leadership? – Trait and behavioural approaches – Contingency and situational models – Transactional, charismatic and transformational leaders • Newer perspectives on leadership – Contingency based – Leader as Servant and the Postmodern • Leader as coach and motivator – Coaching competencies – Motivation – Opponent Process Theory of Leadership – Content and Process • Positive leadership – Less positive: Narcissistic leadership • Leadership and Culture
  • 3. LEARNING OBJECTIVES After completing this topic you will be able to: 1. Define what is meant by leadership and coaching 2. Evaluate critically the main approaches to leadership theory 3. Understand the changing role of the leader 4. Understand the assumptions underlying motivation theories and their relevance to leadership and coaching 5. Identify the emerging and alternative approaches to leadership and the value of self-leadership 6. Evaluate the concepts of positive psychological capital and authentic leadership 7. Understand the complex relationship between leadership and culture
  • 4. INTRODUCTION • Leadership is – The process of directing, controlling, motivating, and inspiring staff toward the realization of stated organizational goals • A leader – Leads people as a ruler – Inspires people as a motivator – Facilitates or guides them as a coach and mentor
  • 5. INTRODUCTION Leadership traits and behaviours • Trait theories assume certain measurable characteristics exist that are unique to leaders • Behavioural theories attend only to observable behaviours and how leaders act • Situational and contingency approaches emphasize contextual factors as key to leadership effectiveness
  • 6. The Managerial Grid © Blake and Mouton 1985 – reprinted with permission www.mindtools.com
  • 7. PATH–GOAL LEADERSHIP Directive The directive leader clarifies goals, what must be done to achieve them, and the outcomes of achieving the goals. They use rewards, discipline, and punishment and are mostly task oriented Supportive The supportive leader shows concern for the needs – especially psychological – and the aspirations of people at work. They provide a supportive and enjoyable working environment Participative The participative leader actively seeks and encourages the input and involvement of staff in decision-making and other work- related issues Achievement- oriented The achievement-oriented leader, as the name suggests, expects from people the highest commitment to excellence both at a personal and an organizational level. This type of leader believes that work should be challenging and that people will strive toward achieving these goals by assuming responsibility Networking The networking leader knows how to play the political power games to acquire resources, to achieve goals, and to create and maintain positive relationships Values-based The values-based leader is skilled in creating, sharing, and inspiring vision, and in ensuring that the organization and its people are guided by that vision and the values related to that vision
  • 8. SITUATIONAL LEADERSHIP MODEL • A leader is expected to use the appropriate style based on the subordinates’ readiness and willingness to be led by others. • Four leadership styles or roles – Delegating (S4) – Participating (S3) – Selling (S2) – Telling (S1) • To be used according to follower readiness – Willing and able (R4) – Unwilling and able (R3) – Willing and unable (R2) – Unwilling and unable (R1)
  • 9.
  • 10. TRANSACTIONAL LEADERS • Transactional leaders do critical management functions such as role clarification and task requirements, and allocate and provide rewards and punishments • They adhere to organizational policies, values, and vision and are strong on planning, budgeting, and meeting schedules • They are less people focused and more task oriented
  • 11. CHARISMATIC LEADERS • Charismatic leaders have a motivating effect upon people and are able to create grand visions about an idealized future • They are able to unify people toward that vision and to foster conditions of high trust • They are unlikely to follow through, and can exhibit cult-like behaviors
  • 12. TRANSFORMATIONAL LEADERS • Transformational leaders inspire change and innovation • They deal mainly with abstract and intangible concepts like vision and change Full-range leaders • Transactional and transformational • Passive–avoidant
  • 13. NEWER PERSPECTIVES Contingency based – Substitutes to leadership – Neutralizes Postmodern based – The leader as servant • S is for Servant • E is for Empowers • R is for Recounter of stories • V is for Visionary • A is for Androgynous • N is for Networker • T is for Team builder
  • 14. LEADER AS COACH • Coaching is the process of developing and enhancing employees’ job competencies and capabilities through constructive suggestions and encouragement • Mentoring is the process of passing on the job expertise, skills, and knowledge in order to develop a protégé
  • 15. COACHING COMPETENCIES • Trust building • Empathy • Active listening • Influence tactics • Set goals • Monitor performance • Feedback • Encourage positive actions • Discourage negative actions
  • 16. LEADER AS MOTIVATOR • Motivation is the psychological processes that drive behaviour toward the attainment or avoidance of some object • The object may be a person or relationship, an abstract concept such as love, or a material good such as money
  • 17. LEADER AS MOTIVATOR • Opponent Process Theory of Leadership states if a leader is stimulated in a positive or negative way, he or she will have an opposite reaction once that stimulus is removed (Hollenbeck et al., 2014) • This theory of leadership promises some very interesting insights into leadership and we envisage its growth
  • 18. MOTIVATION Theory X and Theory Y • Theory X is a managerial orientation that views employees as lazy, self-interested, and requiring control and coordination • Theory Y is a managerial orientation that views employees as motivated by feelings of self-worth, and seek autonomy, fulfilment, and meaningfulness at work
  • 19. MOTIVATION • Content theories: those contents within us which drive us (e.g. Maslow) • Process theories: the cognitive and affective processes involved in motivation • Intrinsic motivation refers to internal factors that drive behaviour such as enjoyment, self- expression, etc. • Extrinsic motivation refers to external factors that drive behaviour such as money, avoidance of punishment, etc.
  • 20. MOTIVATION • Self-determination theory (SDT) – A theory of motivation that emphasizes our intrinsic needs for being seen as competent, liked, and free from control of others – A critical component of SDT is that emphasis is placed on social context – A strong need for feeling competent, relatedness, and a sense of autonomy all occur in social contexts, and are core to SDT
  • 21. POSITIVE PSYCHOLOGY OF LEADERSHIP • Authentic leaders build positive psychological capital (PPC); they possess self-awareness, integrity, confidence, and self-control; are positive and optimistic; are resilient and future oriented • PPC refers to positive states such as hope, resilience, optimism, and self-efficacy created through authentic leadership
  • 22. LESS THAN POSTIVE LEADERSHIP? • Narcissism is a personality disorder typified by high levels of grandiose behaviours and thoughts, and can be typified by patronizing, disdainful behaviours and comments: narcissists appear to think they are superior • Narcissistic Leadership – Constructive (Yes) or destructive (Yes)
  • 23. LEADERSHIP AND CULTURE GLOBE leadership study’s six styles – Charismatic/values-based leadership, which refers to leadership that is perceived to be visionary, inspirational, self-sacrificing, and operates decisively with integrity – Team-oriented leadership is collaborative, team playing, diplomatic, caring for others, and administratively competent – Humane leadership operates with modesty and humanely – Participative leadership is democratic and participative – Self-protective leadership is self-centred, status conscious, face-saving, and procedurally oriented – Autonomous leadership is highly individualistic, independent, autonomous, and unique
  • 24. CASE STUDY CLIF Bar 1. What do you think the moral of the story is? 2. Would we still call it effective leadership or even authentic leadership if CLIF Bar had gone bankrupt instead of increasing in revenues? 3. How is CLIF Bar’s authenticity expressed in its employment and environmental policies? What do you think the advantages of these policies might be? Thank you to Tara S. Wernsing and James B. Avey