1. Manny Germinaro
13102 Partridge St, #15 Garden Grove CA 92843 714-589-3190 mannygerminaro@hotmail.com
WORK EXPERIENCE
Marriott’s Newport Coast Villas, Newport Coast, CA March 2010 – Present
Pre-Arrival Specialist
• Increased guest satisfaction scores 3 points in first year of joining new department.
• Spotlighted in the Marriott newsletter for October 2012 for exceptional guest service.
• Received 161 “Way-To-Go” guest recognition awards for exceptional service to owners and guests.
• Increased front office guest satisfaction scores 5 points in one year as the new hire trainer.
• Led a team in creating a local restaurant guide.
• Spearheaded the development of a new pre-arrival process.
• Front office lead associate for one year.
Atrium Hotel, Irvine, CA Aug 2008 – Jun 2009
Hotel Night Manager
• Managed overnight shifts without an incident.
• Created a daily excel spread sheet summary of financials and occupancy.
Softbrands, Lake Forest, CA Jan 2005 – Oct 2007
Hotel Property Management Systems Support
• Provided technical hotel software support for over 100 hotels nationwide.
• Worked on a Unix and Windows Platform.
Anaheim Marriott Suites, Anaheim, CA Jun 2003 – Dec 2004
Front Office Supervisor
• Responsible for a perfect sell-out of all rooms.
• Worked as overnight manager as needed.
Newport Beach Marriott Suites, Newport Beach, CA Feb 2001 – Jun 2003
Front Office Supervisor
• Created and implemented a recognition program which improved engagement survey scores 2 points in 6 months.
• Responsible for two perfect sell-outs of all rooms.
• Supervised morning, afternoon and overnight shifts.
EDUCATION
California State Polytechnic University, Pomona, CA Aug 2013 – June 2015
• Collins College of Hospitality Management Program.
• Member Eta Sigma Delta Honor Society.
• Member International Hospitality Honor Society.
Cypress College, CA Aug 2012 – June 2013
• Hospitality, Restaurants and Culinary Program.