IT Manager

1. CURRICULAM – VITAE
Manish Rawat Vill: Nansyun P.O: Jiwai Teh: Thalisain
Mobile: +91 – 7973105053
+91 – 9888010906 E-Mail
: rawatmanni74@gmail.com
Distt: Pauri Garhwal State: uttarakhand
Pin Code -246275
OBJECTIVE
To excel in the field of IT, to develop an in-depth knowledge of IT Technologies and to keep abreast of the
latest trends. Critical thinker who address customer support issues quickly and consistently exceeds
performance standard.
HIGHLIGHTS
• Proficient Troubleshooter • Exceptional telephone etiquette
• Patient and diligent • Vast technical knowledge
• Diverse PC knowledge • Quality focuses
• Organized • Proactive
PROFESSIONAL EXPERIENCE
1. IT Trainee, July/2012 to Aug/2012
Hotel Clarks Inn Gurgaon
• Nature of Job: Hardware Maintenance Support (Troubleshoot and Repair), System Basic software
Support, Network related Problem solution, WLAN Support, RDP
Connection, CCTV Camera support, Firewall and IDS Support.
• Clients: Hotel Clients
Provide thorough support and problem solutions for customers.
2. HW and Network executive, June 2013 /Aug 2013
Intouch Quality Services Ltd
• Nature of Job : LAN and WLAN Networking support(Network connectivity , Patch cable ) Operating
System Support (Installation, Troubleshoot , Repair and Configuration)
for Windows 7 , XP, Domain Joining , Applications and
Software’s support, Sharing and access authority of folders to users with in
Domain, LAN and WLAN related issue, Wamp server installation and
Configuration, solving different types of PC and Network related issues of end
user.
3. DAT, Aug 2013 /Feb. 2014
HCL Manufacturing Plant (Rudrapur)
• Nature of Job : Assembling and testing of New manufactured Desktop , Laptop and servers for
different clients of HCL Infosystems ltd. Works in All department of Manufacture plant like Kitting
, Assembling, Testing, Quality and Repair.

2. 4. Customer Support Engineer (LCS Project) , Feb 2014 to may/2016
HCL INFOSYSTEM LTD.
• Nature of Job: Hardware Maintenance Support (Troubleshoot and Repair) , System Basic
software Support, Client Application Software Support, Network related
Problem
Solution, RDP connection, Active Directory, Server Hardware and Server2008 Tech
Support, HP Server support, RAID Configuration, Server troubleshooting and solutions.
• Clients: Punjab National Bank , Oriental Bank of Commerce , Indian Overseas Bank ,
Indusind bank, State Bank of Patiala, Dominos (Thin client, Desktop, Server,
Printers),
Digi school project (Projector Troubleshooting), Xerox Machine Tech Support at
GNDU Amritsar.
• Provide thorough support and problem solutions for customers.
• Maintain composure and Patience in face of difficult Customer situation .
• Train new employees and explain protocol clearly and efficiently.
5. Regional SPoC and L2 Support Engineer(DELL Project), May 2016 to Aug 2017
HCL INFOSYSTEM LTD.
• Nature of Job: currently working as a SPoC/RC of Chandigarh region in Dell project including 3
states (Punjab, Haryana and Chandigarh). Handling more than 15 Field Engineers and 4 SCM
Team, providing better service and support to various DELL client, achieving more customer
satisfaction. Customer support and management, Vendor management, logistic handling,
responsible for customer queries, Documentation and reports related works. Providing telephonic
or remote support to HCL PAN India field Engineers Who’s working under DELL project.
Providing training of Various Process to HCL PAN India Engineers through phonetically or
remotely.
• Clients: DELL India Various Clients (Emerson Information technology, Basware
corporation ,eClerx Services Ltd , Bunge India Pvt Ltd , Cannon India pvt ltd and various private
and corporate user.)
Asst. Manager- IT, Aug 2017 to Sep 2018
Hotel Jaisalkot (A Unit Of Girivar Hotel And Resort Pvt. Ltd.)
• Nature of Job: Currently working as an Asst. IT manager at Hotel jaisalkot Jaisalmer. Handling all
IT Related Equipment and services at Hotel. All Computer hardware and software related issue
resolution, IDS Next Software Installation & Configurations ,SQL Server 2008 Installation , Backup &
Restore, Internet Services, Wi-Fi Services , CCTV Camera Operations and Installations, Telephone
Server(NIC Univerge SV8100) , Landline Connectivity, Attendance machine , Printers, Automatic Door
Lock etc. Maintaining hotel network and internet connectivity services, Hotel Website, Online Server or
Storage configuration on CPanel, Online mail configuration on Hostgator porta, Social marketing portal
handling of Hotel.
Manager- IT, Oct 2018 to Present
Hotel Jaisalkot (A Unit Of Girivar Hotel And Resort Pvt. Ltd.)
Nature of Job: Experienced in the art of IT. Able to manage the multitude of systems that make up the
Hotels IT backbone as well as work with the hotels staff and hotel guests to provide high level service to
the hotels guests. Experienced in telephone system, server systems, IP systems and other related IT
systems..

3. Maintaining Hotel PMS- IDS, Manage effectively all kinds of IT Operations in terms of IT
Infrastructure (Desktops, Laptops, Networking, Servers, TV, AV Equipment etc.)
Daily backups of PMS and Attendance of hotel staff.
SQL Server handling and configuring Restore and backups.
Technical Support/ Data Center Management /New IT Setup.
Running the IT Department on a day to day basis, supervising four employees Handling hotel
software’s (PMS, POS, , Accounting software),
Working On Wi-Fi System – Guest rooms and public areas.
Monitoring Guest Services and Monitoring Systems i.e. every transactions
Follow company policies, standards, IT policies and SOPS
Meeting IT revenue budget and control over IT expenses
Assigning the proper access rights to users for various departments and Supervise the IT
infrastructure related to IDS
Godrej Door Lock system issue handling.
Mailing server Outlook 2007/2010/Keeping secure of the mail Back up of the users.
Antivirus installation Support (quick heal), updating & management..
Coordinate with ISP/PRI provider if the Bandwidth/PRI have any problem.(Slow Browsing, link
down and telephone line down.
Hotel Website handling, Hosting handling, Social media and other advertisement work of hotel.
Technical Skills :
• Familiar with troubleshooting and solution of Dell , HP , HCL , Wipro servers as well
as Dell, HP, Lenovo, Samsung and Acer desktop and laptop.
• Advanced in Dell and HP Blade servers and Rack Servers.
• To analyze & Trouble shoot the software & Hardware related problems of Servers,
Computers, Workstation and Printers Installation, Configuration & Administration of
Network device like Switch, router, Firewall, Access Point, Wi-Fi Router Etc.
• VPN Connectivity, RAS connectivity, RDP Connectivity.
• Installing, configuring & providing user Support to MS-Outlook2007,2010,2013 Mailing
Software.
• Mails Archiving and compacting, Password related issues, troubleshooting Mails
Replication related problems.
• Hardware Maintenance and components level Troubleshooting.
• Hardware and Microsoft support for the Client machines Installation and configuration
of Local Area Network.
• Computer assembling and maintenance, Excellent troubleshooting skills in complex
software and Hardware problems.
• Maintain Window Server 2008, 2008-R2, 2012, DNS server, Active Directory, AD-DC, DHCP
Server, Windows XP, Windows 7, Windows 8 desktop computer systems on a daily basis.
• Responsible for the Repair of all desktop systems to include installation of antivirus
software
• Configure and support TCP/IP. Configure the desktop environment, and use profiles to
control desktop customization.
• Configure WLAN, Firewall, IDS , Wi-Fi support, IP Addressing and Services.
• Knowledge of IDS PMS Software configuration, Installation , backup and recovery.
• Installed, configured, and maintained the functionality of company Desktop, Servers
and Laptops.
• Implementing and configuring the corporate LAN environment.
• Install and configure TCP, IP suite of protocols. Manage and test connectivity issues
surrounding.
• Knowledge of SQL 2008 and 2012 Installation, SQL Server Installation and Its backup
and Restore. User Profiles Backup and Restore.
• Configuration, Smooth running internet, Printers Maintenance, Networking in Domain
environment & troubleshooting -Hardware Installation.
• Maintaining Hotel Networks and connectivity.
• Maintaining Hotel Telephone network and Telephone server(NIC SV8100)
• Knowledge of front office work like Check In , Check out, guest relationship etc.
• Knowledge of wordpress and website development.

4. ACADEMIC QUALIFICATION
Examination Board/University School/college
Year of Percentage
Passing of marks
Polytechnic
Diploma in Uttarakhand Board of Govt. Polytechnic 69%
(Computer Sc. & Technical Education 2013Srinagar Garhwal (UK)
Engineering)
12th Uttarakhand Board of Govt. Inter College 2010 49%
School education Thalisain Garhwal
10th Uttarakhand Board of
Janta Inter College
2008 70%
Dhadhankhet Garhwal
School education
EXTRA-CURRICULAR ACTIVITIES
• Attempt Scout & Guide National Jamboree In Delhi.
• B Certificate in NSS
• Dell Certified Server Engineer
• HP Proliant Server Certified Engineer
• Microsoft Certified Engineer (MCP Certified)
Educational Training
• Industrial Training of 14 days on Computer Hardware and Networking Concepts and Troubleshooting
Techniques from HILTRON CALC, Srinagar Garhwal.
• Diploma in Computer Basic of 3 month.
Professional Training
2 month Induction Training at HCL Training center Hyderabad.
1 Month Server/Workstation Training in Dell International Bengaluru.
1 Week Notebook and Desktop Training in Dell International Gurgaon.
STRENGH
• Honest, confidence, keen learner & observer, positive attitude, Punctuality and Dedication
Towards the work.
HOBBIES
• Listen music, Physical Exercise, Internet Surfing, Tracking, Farming and Cricket.

5. PERSONAL DETAILS
Date of birth : 12 January, 1993
Father’s Name : Mr. Mangal Singh
Father’s Occupation : Farmer
Languages Known : English, Hindi, Punjabi
Nationality : Indian
Marital Status : Single
Location Preferred : Anywhere in INDIA or Abroad
DECLARATION
I hereby declare that the above-mentioned information is correct up to my knowledge
and I bear the responsibility for the correctness of the above-mentioned particulars.
Date:-
Place:- (Manish Rawat)