1. Malloree T. Heng, CPP
153 Jonathan Drive
North Wales, PA 19454
Home: (215) 855-8050
OBJECTIVE:
To obtain the challenging position of a payroll manager in an organization that best utilizes my accounting, payroll and benefits
background, and with experience in planning, organizing, and following up multi-faceted duties.
PROFESSIONAL SUMMARY:
More than ten years as a payroll professional, including Benefits Administrator with high proficiency in handling of ADP applications,
Multi-States payroll processes for 2500+ employees in various locations in the U.S., and a proven history of efficient communication
and collaboration across HR, payroll, benefits and various internal organizational departments, and external business partners.
EMPLOYMENT EXPERIENCES:
Health Advocate, Inc. (a subsidiary of West Corporation): April 2012 – Present
Payroll and Benefits Administrator
Managed bi-weekly, Multi-State payroll for 500+ Hourly and Salaried Employees utilizing ADP Workforce Now with Time
Attendance system. Processed benefits, garnishments, and annual tax filings. Worked in partnership with employees, vendors and
internal resources to resolve issues relating to payroll and benefits. Partnered with HR in aligning and implementing procedural
instructions for various payroll and timekeeping process including senior management reporting. Directly trained and coordinated with
four staff members the implementation and conversion process of ADP Workforce Now system. Managed the overall sales
compensation process, rate increases and renewals which include but are not limited to working with Sales Reps, Brokers, and Billing
Department and resolving any issues or disputes.
* Implemented new-hires, benefits and payroll procedures and workflow changes to ensure efficient and effective results that are
in compliance with the company policies and federal, state and local regulations.
* Analyzed and reviewed existing practices, proposed and set up automated imports which significantly decreased data entry
errors and processing time.
* Responsible for the benefits enrollment presentation for new hires and employee change information to plan providers, the
payroll department and other plan administrators.
* Managed the Health & Welfare Programs including on-going claims processing, calculation of the monthly premiums
statements for all group insurance policies and processed vendor payments on a timely manner.
* Ensured monthly sales commission payments are reconciled accurately and in compliance by working directly with the Director
of Sales Analytics and VP Head of Sales, and responsible for notifying clients of their next rate increase.
* Assisted in the month end closing process by compiling the IT capital expenses.
* Ensured off-cycle billings are accurately and promptly processed each month.
* Reconciled monthly credit card account to validity of charges is posted to the account.
Teva Pharmaceuticals USA November 2006 - April 2012
Payroll Administrator II
Managed accurate processing of bi-weekly disbursements of Multi-state payrolls, including garnishments, benefits and taxes to over
2500 employees for multiple locations in the U.S. Assisted in setting up earnings, deductions, and taxes via ADP Enterprises V5 and
timekeeping system Kronos for Teva Pharmaceuticals USA’s acquisitions. Ensured Local Union payables are made on time every
month and audit requests were completed timely.
* Ensured payroll tax records were up-to-date, including forms associated with federal, state and local withholdings.
* Responsible for the benefit deductions, garnishments, direct deposits, time and disability adjustments, reimbursements and
incentive payments are processed correctly for every pay period processing for both union and non-union payrolls.
* Responsible for employees’ times in Kronos were successfully uploaded into ADP Enterprises V5 for processing.
* Performed a reviewed process after the payrolls were processed to ensure accuracy of all adjustments and employees’ payments.
* Worked closely with the Finance Department with the General Ledger reconciliation process.
* Assumed ownership for all inquiries and provides resolutions promptly to Human Resources Business Partners, employees and
other internal customers.

2. Automated Data Processing, Inc. (ADP) December 2003 - November 2006
Full Level Tax Specialist
Ensured all Mid-Quarter/Mid-Year Conversion processes are completed timely and accurately while following ADP Full Level Tax
procedure. Developed and maintained client satisfaction and use of ADP Tax Filing Services through effective communications
between client and all internal business partners.
* Developed and implemented Full Level Tax procedures for the Implementation Specialists to follow during their daily work
schedule.
* Served as a liaison with client, Tax Department and Client Service Department on tax concerns. Submitted balanced, accurate tax
record using Excel templates to the Tax Department. Notified clients of their undeposited tax liabilities for the current quarter they
started with ADP.
* Notified client of the deposit and filing of taxes for the quarter and throughout the year by compiling and balancing all prior quarter
filing returns and current quarter tax balances for new client.
* Provided client with Quarterly Wage and Tax Register and Master Control report to ensure client information is recorded properly
and accurately for W2 purposes.
* Provided Implementation Specialists and New Account Coordinators with correct taxations and formats when setting up new client
onto the AS400 system.
Implementation Specialist September 2000 - December2003
Worked closely with client throughout the implementation process by implementing ADP’s solutions to client, ensured ADP guidelines
were maintained and delivered timely solution in accordance to client-defined timeliness and service expectations.
* Reviewed sales order for completeness and notified Sales Associates, New Account Coordinators (NAC), and Manager of any
outstanding issues or items by utilizing the methods such as voice mail, Clarify and Start Manager programs.
* Acted as mentor to new client and guided the NAC to process quality setups during the implementation process.
* Trained clients on payroll processing procedures and ADP reports.
* Ensured that client completed training and/or provides training on EasyPay products and systems such EasyPayWin, Net, Fax and
Call-in.
* Educated the client the Full Level Tax process, and coordinated any tax and W2 out of balance concerns to client.
* Acted as a partner to Sales Associates to establish and maintain a pleasant, positive and courteous service attitude with clients.
Beucler, Kelly & Irwin, Ltd, Wayne PA, December 1998 – January 2000
Staff Accountant
Assisted the firm’s Partners and Senior Accountants on various aspects of general accounting duties.
* Prepared quarterly payroll tax returns and sales tax returns preparation for clients.
* Worked independently to balance and reconcile monthly bank statements to general ledgers.
* Prepared tax returns for individuals, partnership, and corporation.
* Assisted Certified Public Accountants with unaudited financial statement engagements and segments of audits.
EDUCATION: Millersville University, Millersville, PA
Bachelor of Science in Business Administration, May 1996
Concentration: Accounting
Certified Payroll Professional, October 2009
COMPUTER: MS Window, Word, Excel, Lotus Notes, AS400, EasyPayWin, Start Manager, Clarify, Kronos,
ADP Enterprises HRMS V5, ADP Workforce Now, ReportSmith, AccPac, iClue
LANGUAGES: English, Cambodian
References available upon request.