1. MALCOLM D. PRINCE
3260 Cruger Ave, Apt 4B Bronx, NY 10467 ▪ (917) 699-8015 mprince@nyhistory.org
PROFESSIONAL EXPERIENCE
The New-York Historical Society, New York, NY
Visitor Services Coordinator & Supervisor (2009 -2015)
• Responsible for overseeing and facilitating museum admissions and membership admissions staff in all of
their activities, including greeting visitors, visitor education and access, management of group tours and handling
VIPs, trustees, and board members.
• Recruit, hire, develop and supervise 10-15 staff members.
• Prepare and distribute schedules and notifications to staff.
• Liaise with Visitor Services, Security, and A/V staff to ensure exceptional customer service and efficient
visitor flow.
• Onsite contact person for visitor inquiries.
• Assist the Director of Visitor Services in planning new initiatives to make programs more accessible,
informative, and marketable to the public.
• Reconcile the daily revenue and receipts using Quickbooks or Blackbaud Altru.
• Manage records and files and prepare sales reports on admissions sales and attendance.
• Respond to visitor feedback and resolve customer service issues/complaints.
Visitor Services Associate (2005-2009)
• Utilized Raiser’s Edge to update and edit the NYHS membership and mailing list database.
• Processed admissions and check in guests by using QuickBooks.
• Provided information to visitors on exhibitions, gallery tours, facilities, and public programs.
• Assisted the Membership Department in fundraising efforts.
Foote Cone & Belding, New York, NY
Administrative Assistant (2005-2006)
• Provided administrative support to the finance department, processed 2005 Restatement and Sarbanes-
Oxley testing projects, reviewed revenue contracts, edited and updated companywide financial database, created
Excel spreadsheets and prepared binders for external audit
Lifetime Television, New York, NY
Assistant, Movie Rights Area (2004)
• Reviewed contracts and license terms and updated movie rights database.
Springer Science + Business Media, New York, NY
Rights & Permissions Assistant (2003)
• Provided admin support to Rights and Permissions Manager and processed royalty payments.
JP Morgan Chase, Brooklyn, NY
Analyst (1994-2002)
• Reported to the Assistant Vice President of the Advisory Services Group Risk team. Responsible for
compiling risk indicator data for monthly report used by senior management to monitor department efficiencies and
minimize risk to the bank. Worked closely with account administrators and team leaders to ensure monthly risk indicators
were met.
• Initiated a follow up class to the company wide Power of Performance employee-training program. Provided significant
feedback to program organizers based on my findings for the second company wide rollout of program.
• Utilized Excel, Access and Lotus Notes to provide daily resolution of international cash accounts, reported and analyzed age
items, and addressed complex issues with Bournemouth operations via weekly conference call.
• Winner, JP Morgan Chase Superstar Award for Excellence (2000).

2. EDUCATION
New York University, New York, NY, BA – Liberal Arts (2003)
Honors Grad, 3.52 G.P.A, Founder’s Day Award Recipient