1. George
Malcolm
Hargrove
3921 Tillman Road
Charlotte, NC, 28208
(704)302-0584
Malcolm.hargrove00@g
mail.com
Objective
My objective is to secure a stable and challenging position within the IT industry
with a well-established and dynamic organization that encourages and
promotes career growth.
Employment History
Lead Tech
05/2014 - Present Modis, Charlotte, NC
 Repairing hardware/software issues such as repairing/adjusting Toner, Fuser, Pick up
rollers, Platen Rollers, Print trays, sensors LCD Screens etc.… Testing for
functionality via USB, Parallel LPT, COM, Network (Cat5/Cat6) Wireless, and fax
Communication though PC/Mac testing software, Testing voltage, and fuses using a
multimeter
 Use of hand-tools such as Electric Hand Driver,
 Allen wrench
 Organization of inventory
 Creating work procedures, with step by step instructions from teardowns to build-ups.
 Testing mobile, direct thermal, Thermal transfer, and receipt Printers such as ( Zebra
Technologies Datamax-Oniel,StarMonics ) Resolving common hardware issues such
as , repairing or adjusting Print-heads, Linerless /Platen rollers, main logic boards,
power supplies. Calibration of Bar (black line), Gap, Linerless print labels. Testing
functionally through various computer software via USB, Parallel LPT, COM, Network
(Cat5/Cat6) Wireless, and fax Connection
 Installed HP LaserJet, office jet, and desk jet printers of various models at corporate
Bank of America so that they can be used by the employees.
 Lead a team of 5 others to move quickly and effectively to make sure the end user as
satisfied with their printer setup
 De-installed Lexmark and older HP printers and stored them for movement and
disposable from the site
Computer Tech
07/2013 – 04/2014 Insite Global, Charlotte, NC
 Removed old desktops and VOIP phones
 Tagged peripherals
 Deployed replacement desktops
 Set-up of new VOIP phones, including teleconference
 Installed monitors on mounts
 Set up printers to each device (4-5 per site)
 Installed new VeriFone multimedia devices and ensure updates loaded correctly (3-7
per site)
 Packed and labeled old equipment for transport/removal
Customer Service Representative
08/2012 – 11/2012 ACS, Henderson, NC
 Copied information from various documents into database
 Fixed errors from automated data extraction program in text fields
 Assisted with other various projects as they arose
 Extracted data from documents processed in imaging software into customized

2. program
 Used web portal to communicate with third party mediators
 Made outbound calls to request additional/missing documentation
 Worked as part of a large team to meet quotas.
 Answered phones for the health care company Aetna to help people receive
information about their coverage and medications.
 Worked in the Windows XP Operating system in multiple windows and systems to
navigate through Aetna’s systems to gather information.
Computer Tech
06/2011 – 07/2011 CCCI, Charlotte, NC
 Used imaging USB drive to reset desktops and laptops to preset image
 Assisted in inventory and tracking of old and new systems using spreadsheets
 Worked to supply new and replacement machines to over 150 users
 Mapping printers and network drives as needed
 Installing and configuring additional software not included in preset image
Education
08/2011 – Present Central Piedmont Community College, Charlotte, NC
 Computer Science (Still Attending)
 Eagle Scout (2008)
Other Experience
■ Windows 95 / 98 / 2000 / ME / XP / 7
■ MS Office 2013
■ Dell Desktops / Thin Clients / Laptops
■ Hewlett Packard Desktops
■ Imaging
■ Desktop deployments and part replacement
■ Laptop deployments and part replacement
■ Cable management
■ Remote network connection
■ Server deployments and part replacement
■ Hewlett Packard Printers (Deskjet & Office jet)
■ Windows 7 and Windows XP operating system installations, as well as
local machine settings and network configuration.
■ Troubleshooting multi-function printers, and mass storage devices
■ Set-up and implementation of DHCP service.
■ Microsoft Office 2010 (Word, Excel, Power Point, Access, outlook)
■ Over 6 years’ experience within the information technology industry.
Bringing a high level of professionalism with positive attitude. Demonstrating outstanding customer service,
communication, and attention to detail. Able to learn and adapt quickly to any environment. Able to work in a group
environment or independently. Excellent proficiency and experience with the following:
System set-ups, network printer set-up and configurations, wireless set-up and
configuration, router set-up and configuration, assigning drivers to electronic
devices such as tablets, and personal computers, Bluetooth set-up and
configuration, Blackberry set-up and Configurations, active directory, virus

3. removal, password removals, password resets, drive encrypting, data
transfers, data recovery, system imaging, installation of hardware & software,
installation of operating systems, system configurations, user permissions,
system upgrades, system Migrations, firewall configurations, disassembly and
reassembly of printers, computers, and electronic equipment. Experience in
modifying, repairing, and troubleshooting various technical equipment.
Experience in Healthcare IT & IT banking. Use of electrical test software and
equipment.
References
References are available on request.