1. Mainor Ramírez U.
ITIL V3 Certified.
Unix System Administrator Certified.
CCNA Routing and Switching Associate Certified.
Phone +506 60470680. Email: gscualo@gmail.com
1 CURRICULUM VITAE.
SKILLS SUMMARY I am a well detailed-oriented and hard-working IT professional with over ten years of
experience in a variety of technologies, and solutions on a global enterprise
environment level. I am a natural born researcher, and trainer. I am a passionate on
customer satisfaction delivery as my first goal. I am very effective and versatile as a
team player, or as an individual contributor with minimum supervision, also I have a
great skills over the time management in order to deliver always on time. I have good
experience on Project Management addressing or supporting sensitive projects
focused on external and internal customers, coordinating or being part of
multidisciplinary teams. I am experienced in Ad-Hoc reports analysis and discuss the
results with the external customer effectively. Good experience in Boolean logical
searches over LinkedIn mostly, and X-Ray search Technics on Google. I have good
proficiency on System Administration Tier 2 support, providing troubleshooting over Red-
Hat, Solaris (Oracle) & HP-UX platform systems mostly, according to defined standards,
and ITIL best practices. I am skilled on managing and monitoring performance
utilization over multi-servers (UX/Windows) platforms. I have good proficiency on
develop and updating websites based on HTML5, CSS3, Bootstrap & JQuery,
Responsive Website developer, Live Audio Streaming, using Adobe 2015 tools like
Photoshop, Dreamweaver, Axure, and another resources. I have general experience
on CMS solutions (Joomla/WordPress). I have good understanding in RDBMS as
Hyperion Reporting System, and MySQL scripting, also basic knowledge in PHP, and
Javascript develop. Also I have great experience on Windows operating system
management, and their productivity solutions (Excel, Access, Word, SharePoint, etc). I
have a strong foundation on training others as required. I am an ITIL Foundation
Examination v3 Certified professional, a CCNA Routing and Switching Associate, and
Unix Certified System Administrator.
EMPLOYMENT
EXPERIENCE
ECLECTIC BEAT BROADCAST SERVICES. Ago. 2014 – Up-To-Date.
Senior Broadcast Engineer.
 Responsible for www.eclecticbeat.com website based in HTML5. CSS3, JQuery &
Bootstrap, Media Queries, Axure RP, Apache, FTP protocols, CENTOS & SHOUTCast
streaming services, Mobile First Responsive using Media Queries, Bootstrap & JQuery
frameworks. Use of GIT file versions software solution & web servers.
 Responsible for social media strategies, and promotional advertising campaigns
across Facebook, LinkedIn and related social media websites, using Boolean logical
searches, and X-Ray search Technics over browsers in order to reach to our goal
market.
HEWLETT PACKARD Costa Rica. Feb. 2007 – May 2014.
Midrange Performance, Capacity & Reporting Engineer. Apr. 2010 – May. 2014.
 Responsible of monitoring Performance utilization metrics for multi OS platforms
environments under several customer’s line of business.
 Provide support for multiple Projects, addressing or participating as a peer next to a
multidisciplinary teams in order to provide the best delivery focused on the external
and/or internal customer satisfaction.
 Analyst and advisor delivering full Ad-hoc reports through regular meetings with
external and/or and customers directly. Use of Microsoft productivity tools like Great
knowledge of Microsoft productivity tools like Ms-Excel (Charts, Pivot Tables,
Lookups, Data Modeling, etc.), MS-Access (Relationships, Reporting, Data
Modeling), MS-Office apps in an intermediate-expert level.
 Good understanding of ITIL practices and procedures. Wide knowledge of Service
Center’s Citrix tools.
Experienced in Apache, MySQL & PHP scripting using MySQL Workbench. Also some
experience using Hyperion to maintenance and design reports.

2. Mainor Ramírez U.
ITIL V3 Certified.
Unix System Administrator Certified.
CCNA Routing and Switching Associate Certified.
Phone +506 60470680. Email: gscualo@gmail.com
2 CURRICULUM VITAE.
Unix Certified System Administrator - Tier 2. Apr. 2009 – Apr. 2010.
 Provide support for multiple Projects, addressing or participating as a peer next to a
multidisciplinary teams in order to provide the best delivery focused on the external
and/or internal customer support satisfaction.
 Responsible of perform maintenance and troubleshooting to a more than 5000
customer’s servers based on Solaris (mostly), Linux, HP-UX Environment Systems
according to defined standards, and ITIL best practices.
 Develop and update clear comprehensive documentation of implemented
solutions and projects.
 Ability of leading and negotiate several kind of severe/critical issues next to
customers in order to resolve them as their satisfaction.
 Good understanding of ITIL practices and procedures. Wide knowledge of Service
Center’s Citrix tools.
 Good knowledge of pbrun, centrify, scripting, and other tasks and technologies
related.
 Virtual machines environment experienced (VMWare/Virtual Box).
 On call duty availability.
Employment
EXPERIENCE
Remote Server Support Engineer. Feb. 2007 – Apr. 2009.
 Responsible of UNIX patching bundle analysis, and compilation for a single or
multiservers environment.
 Provide support for multiple Projects, addressing or participating as a peer next
to a multidisciplinary teams in order to provide the best delivery focused on the
external and/or internal customer satisfaction.
BETONSPORTS Inc. – Costa Rica Dec. 2000 – Nov. 2006
Senior Web Content Manager Sep. 2002 – Nov. 2006.
 Manager of the Insiders’ Football Newspaper sports website project.
 Responsible of the implementation and production’s team in the creation,
updating and uploading of the all website content (links, graphic banners, texts,
flash files, asp and java code, etc).
 Supervise the creation and maintenance of .xml file parses, .pdf files and
advertising banners for the website.
 Development, implementation and remodeling of a web content manager system
based on Joomla, WordPress and other solutions like Actionscript Flash, Java,
Eclipse, Javascripts applets, and Flex Bluilder and XML.
Web Designer. Dec. 2000 – Sep. 2002.
 Developing, upgrade and maintain over more than100 websites projects using
Adobe Dreamweaver, Adobe Flash, Adobe Photoshop, Adobe Fireworks and other
development solutions.
 Responsible of website crossed compatibility testing on major browsers as IExplorer
(PC/Mac), FireFox (PC/Mac), etc.
 Experienced in Apache web servers.

3. Mainor Ramírez U.
ITIL V3 Certified.
Unix System Administrator Certified.
CCNA Routing and Switching Associate Certified.
Phone +506 60470680. Email: gscualo@gmail.com
3 CURRICULUM VITAE.
Employment
EXPERIENCE
Education
G-MATICA – GESTION INFORMATICA, S.A Dec. 1991 – Nov. 2000
IT & Training Manager.
 In charge of the administrative, technical and academic quality deliver for every
training course in order to adapt it to our specific customer’s needs, maintaining a
close communication with each of them in order to detect their own specific training
needs, and give them the best solution for their business.
 Responsible of the Training team staff.
 Manager of the Novell and Windows NT LAN Networks, including their respective
services, such as Exchange Server, Proxy Server, Internet Services, etc.
 Responsible of planning and develop IT business strategies.
Bachelor Computer Science Engineering – Advanced Studies.
Costa Rica University, 1987 – 1990.
CCNA Routing and Switching (200-120) - Pearson VUE – Dec. 2014.
ITIL Foundation Examination Certified. - PeopleCert – Oct 2012.
HP-UX 11i 31v Certified System Administrator. - Prometrics - Sept. 2008.

4. Mainor Ramírez U.
ITIL V3 Certified.
Unix System Administrator Certified.
CCNA Routing and Switching Associate Certified.
Phone +506 60470680. Email: gscualo@gmail.com
4 CURRICULUM VITAE.
CREDENTIALS.

5. Mainor Ramírez U.
ITIL V3 Certified.
Unix System Administrator Certified.
CCNA Routing and Switching Associate Certified.
Phone +506 60470680. Email: gscualo@gmail.com
5 CURRICULUM VITAE.
CREDENTIALS.

6. Mainor Ramírez U.
ITIL V3 Certified.
Unix System Administrator Certified.
CCNA Routing and Switching Associate Certified.
Phone +506 60470680. Email: gscualo@gmail.com
6 CURRICULUM VITAE.
CREDENTIALS.