1. Mahmoud Salah Ahmed Kamel
 Birth Date 28/9/1986.
 Marital status Married.
Military status Completed.
 Mobile Phone +201007356612
 Address 4 Masaken Portsaied, Shoubra el-Khiema, Qalyoubia, Egypt.
 E-mail Address Mahmoud.salah.a@gmail.com
Objective
Seeking a challenging career opportunity where my Experience of Sipping, Customs
Clearance, logistics and Supply chain can be applied and further enhanced.
Education
College: The Faculty of languages (Al-Alsun).
University: Ain-shams University.
Department: Italian language department.
Degree: Good.
Work Experience
Custom Clearance Assistant Team leader:
Certified license from Egyptian customs authority.
AT: Juhayna for food industries
From: 21/10/2014 (Present)
-Responsible of the process of shipping and clearing all inbound shipments (Air – Sea)
related to all companies of Juhayna group.
-Inbound shipments divided to (Raw material – packing material – spare parts –
machines).
-Coordinate with procurement team to prepare all the needed paperwork from
supplier and with treasury team to prepare needed bank documents.
-Coordinate with planning team time of shipping and clearance to secure our stock
from any shortage may reflect the production line.
-prepare any required approval or documents to release the caged shipments (health
and Veterinary approval, capacity storage......)
-Follow up the exemption issues with the forwarder.
-Revising customs duties and sales tax depending on Egyptian customs tariff.

2.  Pre-Order and Supply Chain Assistant Team leader:
AT: Juhayna for food industries
From: 14/04/2013 to 20/10/2014
Duties & Responsibilities:
 Monitor the process of the fleet of trucks during the trips and between
plants.
 Choosing the appropriate trucks to trips depending on type of products
(Dry-Chilled) and weight.
 Manage the maintenance process of the fleet of trucks with maintenance
team.
 Manage the licensing process of the fleet of trucks on scheduled basis.
 Manage the petty cash of drivers and helpers.
 Monitor the daily process between my team, warehouse team and sales
team.
 Manage the manpower with HR team.
 Maintaining the KPI`s (Key Performance Indicator):
 Trucks utilization.
 Trucks stoppage with reason.
 Number of rental Trucks.
 In & Out pallets.
 Service Level.
 Logistics Specialist:
AT : Agility Logistics
From: 7/8/2011 till 13/04/2013
Duties & Responsibilities:
Handling the shipping, receiving and general warehousing procedures for the
customers.
Make sure that orders are picked on time and checked by quality department
and Stock control team to avoid picking any damage goods and any
discrepancies in the order.
Ensure that goods are shipped on time and efficient manner including
planning the transportation route, selecting the mode of transportation and
determinate the type of the needed trucks.
Ensures inventory accuracy by coordinating the inventories in our system to
system information with distribution centers.

3. Utilize various transportations and communications to facilitate material
movement in planning and scheduling.
Controlling warehouse operation by noticing any faults in daily operations or
storing process.
Controlling the stored goods cost with our clients.
Maintaining “FIFO” integrity
 Forwarding receipt confirmation and delivery sheets for inbound /
outbound to customer on a regular basis.
 Maintaining stock accuracy by ensuring the physical stock is in line with
the warehouse management system (WMS) (Exceed System) and ensure all
stock movements are recorded to ensure accuracy.
Replaying all customers inquires via phone and mails.
 Maintaining KPI`s (Key Performance Indicator) PRINCIPLES:
 Inbound docking time.
 Outbound docking time.
 Shipping in time.
 Picking accuracy.
 Damage handling process.
 Cut cases Report.
 IRA (Inventory Record Accuracy) Report.
 Customs Trace Agent
AT : FedEx Express
From: 30-01-2010 to 04-08-2011
Duties & Responsibilities:
 Handling all top customers of the company (customer care) in their inquiries.
 Coordinating the packages status between the customers and brokers at the
airport
 Keeping the clients update about their packages
 Tracking and tracing inbound /outbound packages
 Keep the customers updated with all the clearance procedures according to
the Egyptian custom regulations.
 Inform the customers with the needed paper work, Egyptian regulations for
their inbound/outbound packages
 Pre-clearance for inbound packages
 Handling complain from customer for any mistakes in clearance process
 Customer Service-Retail Agent:
AT : FedEx Express
From : 31-3-2009 to 29-1-2010
Duties & Responsibilities:

4.  Handling all customers calls to provide best service.
 Responsible for keeping and updating reports relating to business.
Working on solving any customer problem by direct communication with
other departments in order to provide best service and insure customer
satisfaction.
Working during previous shifts effectively (ROC agent).
 Provide all new available services to the customers (Sales Lead).
Following up shipments "inbound & outbound" and local shipments within
"duties limitations".
Was responsible for all customers complains as an "extra task" and solve it,
then report to FedEx Dubai weekly & Monthly report under my manager's
supervision.
Courses:
Customs Clearance License. (Egyptian Customs Authority)
Situational Self Leadership (Juhayna).
 Inbound and outbound SOP (Standard Operation Procedures). (Agility)
 Quality alerts & quality Incidents training. (Agility)
 Self Improvement Program (SIP) training. (Agility)
 Client Complaint handling training. (Agility)
 Exceed fulfill 4000 training. (Agility)
Customer service training. (FedEx)
 Team work, communication skills and telephone skills. (FedEx)
 Customs training. (FedEx)
 Primary sales training. (FedEx)
 Track and trace training. (FedEx)
 Cage training. (FedEx)
Awards:
 Thanks letter (FedEx – August 2009).
 The employee of month (FedEx – May 2010).
 Thanks Letter. (FedEx – March 2011).
 The employee of month (FedEx – May 2011).
Languages:
Reading Writing Listening
Arabic Mother tongue
Italian V.Good V.Good V.good
English V.Good V.Good V.good
Qualifications:
 Ready to work under stress in a tough environment and heavy load work
circumstances.
 Managing and controlling emergency situations at work.
 Enjoy working in a team work environment.
 Very good presentation skills.
 Very good communication skills.
 Can travel abroad when asked to.