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Student Sourcing Your College’s
      Web and Social Media Content




Magen Tracy (@magentracy)
Asst. Director for Online Marketing
Berklee College of Music
Student Sourcing Web Content

                  What is Student Sourcing?


•Letting students tell your story
•Giving them the tools and platforms to do it
•Making it part of your overall marketing strategy
Student Sourcing Web Content
Students, prospects, parents, and alumni are all on social
                         media.
Student Sourcing Web Content
Student Sourcing Web Content
        They are looking for answers from each other.


-”I really want to hear students...talk about their experience, how
they managed to get here. It gives you the feeling you’re not going
through this alone.”


-”Since I came...I’ve been in touch with a least a dozen musicians
back in Singapore. They’re so happy to hear from a real student -
their moms are even happier.”
Student Sourcing Web Content
   Students are already responding.
Student Sourcing Web Content


•Monitoring, Gathering, and Displaying Student Content
•Developing New Content
•Building Platforms for Student Content
•Managing Work Flow and Maintaining Control
Student Sourcing Web Content
      Inventory and Monitor
Student Sourcing Web Content
                  Inventory and Monitor


•Social Media Audit
•Twitter Search
•Facebook Search
•YouTube Search
•Google Search and Alerts
•Free Tools (Hootsuite,
 TweetDeck)
Student Sourcing Web Content
Gather and Display: Retweet and Repost
Student Sourcing Web Content
Gather and Display: Twitter Streams, Lists, and Playlists
Student Sourcing Web Content
     Success Story: BU Traveling Terriers Photo Series


•Run by BU’s Dean of
 Students
•Students tweeted pics of
 their trip to campus
•Hashtag #proudtobu
 (Twitter, Instagram,
 Foursquare)
•Aggregated and displayed
 using Tumblr (over 500)
•Generated social media interest and media attention
Student Sourcing Web Content
                 Developing New Content


•Run Contests (Day in the Life, etc.)
•Offer Prizes
•Encourage Online Voting and Distribution
Student Sourcing Web Content
                 Developing New Content


•Offer Course Credit
•Utilize Work Studies
•Student Ambassadors
Student Sourcing Web Content
             Success Story: Take 5 Video Series


•6 students with flipcams
•Edited and released online
 as a 5-part series
•Used for internal and
 external marketing
•5/6 received scholarships
Student Sourcing Web Content
Building Platforms to Display New Content
Student Sourcing Web Content
  Building Platforms: Berklee Blogs
Student Sourcing Web Content
            Building Platforms: Berklee Blogs


Draws from and links to:
•YouTube/BerkleeBlogs
•Flickr/BerkleeCollege
•@BerkleeBlogs Twitter Feed
•Facebook Pages in Korean,
 Japanese, Spanish, Chinese,
 Portuguese, and Russian
Student Sourcing Web Content
Success Story: Student Blogger Elisa Rice
Student Sourcing Web Content
         Success Story: Student Blogger Elisa Rice


•Blogged by Bob Lefsetz
 (“The Lefsetz Letter”)
•16,000 hits in one day
•99,000 hits total
•Rolling Stone, Huffington
 Post, Baltimore Sun
•Doubled monthly traffic to
 Berklee Blogs
Student Sourcing Web Content
                  Managing Work Flow


•Build your team
•Emphasize the importance of each position
•Provide guidelines, tools, and incentives
Student Sourcing Web Content
                   Managing Work Flow


•Meet regularly and keep a calendar
•Delegate responsibilities
•Third party sites and tools can help
Student Sourcing Web Content
                    Maintaining Control


•Pay attention
•Monitor and restrict publishing
•Use trusted sources, and make it worth their while
•Let the students be themselves
Student Sourcing Web Content



                Any Questions?




Magen Tracy (@magentracy)

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HEWeb12: Student-Sourcing Your College Web and Social Media Content

  • 1. Student Sourcing Your College’s Web and Social Media Content Magen Tracy (@magentracy) Asst. Director for Online Marketing Berklee College of Music
  • 2. Student Sourcing Web Content What is Student Sourcing? •Letting students tell your story •Giving them the tools and platforms to do it •Making it part of your overall marketing strategy
  • 3. Student Sourcing Web Content Students, prospects, parents, and alumni are all on social media.
  • 5. Student Sourcing Web Content They are looking for answers from each other. -”I really want to hear students...talk about their experience, how they managed to get here. It gives you the feeling you’re not going through this alone.” -”Since I came...I’ve been in touch with a least a dozen musicians back in Singapore. They’re so happy to hear from a real student - their moms are even happier.”
  • 6. Student Sourcing Web Content Students are already responding.
  • 7. Student Sourcing Web Content •Monitoring, Gathering, and Displaying Student Content •Developing New Content •Building Platforms for Student Content •Managing Work Flow and Maintaining Control
  • 8. Student Sourcing Web Content Inventory and Monitor
  • 9. Student Sourcing Web Content Inventory and Monitor •Social Media Audit •Twitter Search •Facebook Search •YouTube Search •Google Search and Alerts •Free Tools (Hootsuite, TweetDeck)
  • 10. Student Sourcing Web Content Gather and Display: Retweet and Repost
  • 11. Student Sourcing Web Content Gather and Display: Twitter Streams, Lists, and Playlists
  • 12. Student Sourcing Web Content Success Story: BU Traveling Terriers Photo Series •Run by BU’s Dean of Students •Students tweeted pics of their trip to campus •Hashtag #proudtobu (Twitter, Instagram, Foursquare) •Aggregated and displayed using Tumblr (over 500) •Generated social media interest and media attention
  • 13. Student Sourcing Web Content Developing New Content •Run Contests (Day in the Life, etc.) •Offer Prizes •Encourage Online Voting and Distribution
  • 14. Student Sourcing Web Content Developing New Content •Offer Course Credit •Utilize Work Studies •Student Ambassadors
  • 15. Student Sourcing Web Content Success Story: Take 5 Video Series •6 students with flipcams •Edited and released online as a 5-part series •Used for internal and external marketing •5/6 received scholarships
  • 16. Student Sourcing Web Content Building Platforms to Display New Content
  • 17. Student Sourcing Web Content Building Platforms: Berklee Blogs
  • 18. Student Sourcing Web Content Building Platforms: Berklee Blogs Draws from and links to: •YouTube/BerkleeBlogs •Flickr/BerkleeCollege •@BerkleeBlogs Twitter Feed •Facebook Pages in Korean, Japanese, Spanish, Chinese, Portuguese, and Russian
  • 19. Student Sourcing Web Content Success Story: Student Blogger Elisa Rice
  • 20. Student Sourcing Web Content Success Story: Student Blogger Elisa Rice •Blogged by Bob Lefsetz (“The Lefsetz Letter”) •16,000 hits in one day •99,000 hits total •Rolling Stone, Huffington Post, Baltimore Sun •Doubled monthly traffic to Berklee Blogs
  • 21. Student Sourcing Web Content Managing Work Flow •Build your team •Emphasize the importance of each position •Provide guidelines, tools, and incentives
  • 22. Student Sourcing Web Content Managing Work Flow •Meet regularly and keep a calendar •Delegate responsibilities •Third party sites and tools can help
  • 23. Student Sourcing Web Content Maintaining Control •Pay attention •Monitor and restrict publishing •Use trusted sources, and make it worth their while •Let the students be themselves
  • 24. Student Sourcing Web Content Any Questions? Magen Tracy (@magentracy)

Hinweis der Redaktion

  1. For those of us who work in this area, it’s been clear for years now that Social Media is where our prospects, parents and students are, and we’ve been working hard to engage them It’s also becoming more and more clear that the want information not just from us, but from each other. And they’re out there engaging each other - asking questions, answering them on our behalf. Like all marketing and social media messaging this is one that we can and should manage ourselves. What better way to do it than to have our teams of students, alums, faculty, and staff engaging directly to answer questions (virtually) face to face.
  2. And we’ve responded: we have our facebook pages, our twitter accounts, our social media dashboards, and our YouTube playlists.
  3. Which makes students your best ambassadors.
  4. Today we’ll talk about some of things Berklee and other schools have done to tap into these conversations.
  5. The first step is finding out what’s out there. Where are students talking about your brand, and what are they saying?
  6. Some great places to start are the most obvious. -Use the search engines for the places you’ve chosen to be involved -Twitter and Facebook have their own -Google will let you search blogs -Google Alerts can send you a daily or weekly digest of post about your school
  7. Because of the instant nature of things like Twitter and Instagram, you can set up places easily to showcase streams.
  8. Traveling Terriers Photo Series @ BU, run by Dean of Students, promoted on the website. On your way to Comm Ave? Show us your trip and what you’re diggin’ along the way. We want to peep the scenes of your trip up to Boston. Your packed ride. Your sticker-laden luggage. Your map? The coffee and nosh stops along the way. The quiet and peaceful airport? Your sparkling clean room and your fresh and rested roommate. Send us pictures and riffs of your route to campus and Beantown. got to follow us on Twitter or Instagram or like us on foursquare show us your picture however you like, but we’ll be checking Instagram, Twitter, Tumblr foursquare, and our own site after you click off a shot add #proudtobu in your comment or riff we all get to see your clever picture – got to be in the public stream need to get your sweetest picture in before 5 pm on September 1, 2012 there are multiple prizes – Nooks; coffee for a year; usefully cool gift certificates; T rides; premium music service subscriptions; and more – but no one gets one unless we see at least 250 pictures got to be at Terrier Touchdown (Nickerson Field on September 1 at 7 pm) to pick up the prize http://www.bu.edu/dos/2012/08/27/want-you-back-the-travelling-terriers-photo-challenge/
  9. These are all some great ways to collect student content, and encourage participation. The next step is really encouraging students to create content, in an organic and meaningful way. Student interviews and profiles of the past - updated. I think it was Donna in yesterday’s session who said “students will do anything for a cool T-shirt and pizza”? True. We give them Guitar Center gift cards.
  10. These are all some great ways to collect student content, and encourage participation. The next step is really encouraging students to create content, in an organic and meaningful way. Student interviews and profiles of the past - updated.
  11. Distributed: We rolled this out in a series of 5 episodes and premiered them online, both privately and associated with curriculum content on the PULSE site, and publicly with PR content on the Berklee site. Strategically, we had the release dates align with the upcoming audition/submission/registration period of the following year's 5 week program to build enthusiasm and help those who might be interested in applying to the program have a better understanding and comfort level with what they are hoping to experience at Berklee. How Many Viewers: Who knows:) We could assume it is the entire PULSE member body, and also include some numbers from the Berklee.edu site. Our youtube views on the project are fairly paltry. Naz, do we have a total for the number of PULSE accounts? How it helped market the program: Someone from CMN might be better to talk about that. I know that it was used, but I am sort of out of the loop on the marketing efforts. I know that it has been used in the classroom, and that release dates created enthusiasm and usage spikes within the PULSE community. It also gave teachers, as well as students, a better understanding of how to prepare and apply for the program.  Success Story: I'm pretty sure all of the students who participated came to Berklee, and that 5/6 of them got full-tuition scholarships (Naz, Jeannie, is that true???).  So I think it was a huge success for the participants. It also made them more aware and introspective of the experience they were having, making this important stage in their musical development possibly more thoughtful as well. One thing that I was impressed with was how genuine each of the participants was, and how unique they are from each other. It became clear over the course of the project that what they had in common is that they were all committed, hard working students of music. In my opinion, the diversity of skill, personality and educational background show that this 5-Week scholarship opportunity is available to anyone who wants to work for it, and more in importantly, it demystified what that hard work is so that students can figure out the actionable steps they need to take to be able to be successful in the program. 
  12. Some schools (Harvard is a great example), feature student bloggers right on their sites.
  13. Created as a compliment to Berklee.edu - where About 4,000 visitors per month Pulls from various areas of the college 7 different languages (50% of trafic is international) Student bloggers are student ambassadors Others are monitored by chief bloggers in each area
  14. Student blogger Elisa Rice Found as an incoming freshman blogging about her journey to berklee (through Google alerts) Skilled writer and photographer Recruited her to blog a freshman series called 5 Cubed For the next 2 years, Elisa continued as a student blogger with show and classroom coverage until in Spring of 2010
  15. Student Ambassadors
  16. Student Ambassadors