Personal Information
Unternehmen/Arbeitsplatz
Egypt Egypt
Beruf
Breeders Technical Support Director
Info
My Responsibilities :
•Developing and achieving Technical Support objectives and goals to support the organizational vision.
•Managing and directing a team of Technical Support, Business Services and Service Resolution and Technical Processing Leaders while leading the development of the vision and strategy for the Sales & Service team.
•Assisting in developing an annual business plan to incorporate best call center practices to meet market and company needs.
•Ensuring targeted service and performance standards are achieved or exceeded.
•Executing tactical plans and initiatives that exceed customer expectations via phone, email and web—resulting in increased customer...
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Personal Information
Unternehmen/Arbeitsplatz
Egypt Egypt
Beruf
Breeders Technical Support Director
Info
My Responsibilities :
•Developing and achieving Technical Support objectives and goals to support the organizational vision.
•Managing and directing a team of Technical Support, Business Services and Service Resolution and Technical Processing Leaders while leading the development of the vision and strategy for the Sales & Service team.
•Assisting in developing an annual business plan to incorporate best call center practices to meet market and company needs.
•Ensuring targeted service and performance standards are achieved or exceeded.
•Executing tactical plans and initiatives that exceed customer expectations via phone, email and web—resulting in increased customer...