1. Madiha Mohamed Abd El-Fattah
Address:Um Ghoulina, Doha , Qatar
Mobile: (+974) 50041684
E-mail: mady_elhadydy@yahoo.com
OBJECTIVE
Seeking a job in a multinational and a reputable company where my
background can be well utilized. Interested to work in environment where
my languages and translation skills can be most fully examined. Hope to
achieve my career objectives with the growth of the organization through my
performance and ability to learn.
EDUCATION
-Bachelor of Languages & Simultaneous Translation- May 2010 -
English Department
Faculty Of Humanities, Al-Azhar University in Cairo.
Cumulative Grade: Good.
SKILLS
Computer Skills:
Good knowledge of windows and Internet
Good knowledge of MS Office
Language Skills:
Arabic : Native
English : Excellent
French : Good
EXPERIENCE
July 2010 till Jan.2015
Smart Com for Commercial Services - Cairo, Egypt
Title:Customer Relation Supervisor
From 1-9-2013 to 29-1-2015
 Supervisor of complaint unit team.
 Main Contact Person with escalated list and managers
at QNB,Etisalat Misr,Credit Agricole,Misr

2. Bank,NBG,OSN,and Cairo Bank.
 Responsible for activity and evaluations reports.
 Handling escalated cases
 Dealing with the new customers for the company till
starting work with them.
 Etisalat’s team contact person.
 Planning for monthly best service level.
 Enhance operation team to act accordingly with the
customers needs.
 Responsible for handling complaints of Etisalat
customers .( Client coordinator)
 Working at the quality control department.
 Arranging the “Monthly Report “related to Etisalat’s
customers complaints.
 General Manager assistant.
 Handling all of his appointments and arranging his
meetings.
 Attending meetings with the company’s customers and
taking the most important notes.
 Writing the new contracts and deals for the company.
Smart Com for Commercial Services - Cairo, Egypt
Title:General Mangers’ Secretary
From 1-10-2011 to 1-9-2013
 word processing;
 audio and copy typing.
 letter writing.
 dealing with telephone and email enquiries.
 creating and maintaining filing systems.
 scheduling and attending meetings, creating agendas
and taking minutes.
 keeping diaries and arranging appointments.
 organising travel for staff.
 using a variety of software packages, such as Microsoft
Word, Outlook, Excel, Access, etc., to produce
correspondence and documents and to maintain
presentations, records, spreadsheets and databases.
 devising and maintaining office systems.
 using content management systems to maintain and
update websites and internal databases.
 managing and maintaining budgets, as well as
invoicing.
 ordering and maintaining stationery and equipment.

3.  sorting and distributing incoming post and organising
and sending outgoing post.
 photocopying and printing various documents.
Smart Com for Commercial Services - Cairo, Egypt
Title:Document Controller
From 1-9-2010 to 1-10-2011
 Undertake various functions related to document
control, document archiving, document imaging and
maintenance of document register for company’s
customers.
 Receives and registers Client provided documents.
 Controls issuance of document numbers, including
maintenance of proper document registers.
 Ensures proper document classification, sorting, filing
and proper archiving.
 Performs document quality check in accordance to
Company document control procedures.
 Performs file backup to ensure proper storage and
archiving of electronic registers.
Attended Courses
May 2009
Course of Background of translation in the
American University in Cairo (A.U.C).
Comprehensive training for three months in
Computer, English and Management at
Armed Forces Training and Management
Institute – Nasr City, Cairo - Egypt.
INTERESTS
Traveling, internet and learning more.
PERSONAL INFORMATION
Date of Birth: 7/7/1987
Marital Status: Married.