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Understanding the Challenges 
of Implementing Transaction 
(Activity)-Based Billing



                                           powered by

 Billing and Dynamic Revenue Management
Billing 3.0: Now we can
see our customers’
activities in real-time.




                                          powered by

Billing and Dynamic Revenue Management
MY BUSINESS IS MORE 
                                                                    I NEED MORE STABLE 
THAN SUBSCRIPTIONS
                                                                      REVENUE STREAMS
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -"   -------------------------------------------
I measure and charge my customers                                                        My revenue stream based on
based on how they use my products and                                                    subscriptions alone have stalled 
services.
                                                                               and are being cannabalized.



I M LOSING CUSTOMERS TO
                                                                 MY BILLING IS 
MY COMPETITION- - - - - - - - - - - - - - - - - - - - - - -                              TOO COMPLEX
                   My competitors have
--------------------                                                                     -------------------------------------------

the ability to be more creative with their                                               Trying to bill based on activities to keep
revenue stream and move more quickly                                                     up with my competitors forces me to
than I can.
                                                                             use my current system inefficiently. 



MY BILLING PROCESS
IS ERROR PRONE
-------------------------------------------
My billing complexities forces manual
entry, causing room for errors and lost
revenue.
Increase your bottom line, in REAL-TIME.
Activities allows you to create new revenue
streams and identify critical market trends, all
in real-time.
Activity-Based Billing Processes




                                          powered by

Billing and Dynamic Revenue Management
The Four Elements of Activity-Based Billing

                                                                 personalization




                                         entitlements




                                                                                                complexity
                       activity
                     management




     subscriptions




                          revenue opportunities




                                                                                 powered by
                                                        Proprietary and confidential. Do not disclose. ©2012 Transverse LLC
                                                                                                                          V1.1
Order-to-Cash & Activity-to-Cash Processes 


                                     Activity-Based Billing

                        Order                                               Activity!
                       Handling!                                          Management!



                                                                                                    Rating &!
   Collections!                           Fulfillment!   Collections!
                   order
                                                activity
                                                                                                    Charging!


                  to cash
                                               to cash
          Payment!
                                    Billing &!                 Payment!                    Billing &!
         Processing!
                                   Invoicing!                 Processing!                 Invoicing!




                                                 analytics

                                                                                            powered by
                                                                   Proprietary and confidential. Do not disclose. ©2012 Transverse LLC
                                                                                                                                     V1.1
Activity-to-Cash Process

                                                   Activity Management"
                                                   - Entitlements- Advice of charge"
                                                   - Access Eligibility- Check Balance


    Collections- Late Payment Fees
    & Penalties- Suspend Service/                                                             Rating & Charging"
    Account- Age Account Balances-                         Activity!                          - Receive Event(s)- Void/Reverse Event"
    Perform Actions- Post G/L                            Management!                          - Rate Event- Update Allowances"
    Transactions- G/L Aggregation
                                                            - Update Pending Charges


                                                                                  Rating &!
        Fulfillment!                 Collections!                                  Charging!
                                                         activity
     Payment Processing"
       - Update Pre/PIA Balances"                        to cash
       - Vouchers- Lock box files"
       - Manual Payments"                                                                     Billing & Invoicing"
       - Auto-payments "                                                                      - Rerate Activity"
 BillingUpdate Balances"
       - &!                                 Payment!                     Billing &!           - Mark Events As Invoiced"
Invoicing! Handling
       - Retry                             Processing!                  Invoicing!            - Update Roll Over Allowance
Activity-to-Cash Function
                                                  Resource Tracking"
                                                  - Resource Categories"
                                                  - Quarantine Policies"
                                                  - Import/Create Resources




                                                           Resource!                                   Price Plans"
                                                           Tracking!                                   - Activity Charging Rules
     Usage Policy"                                                                                     - Reference Tables"
     - Allowances- Roll Over Policy"                                              Price!               - Rate Tables"
                                             Usage!
     - Override/Append
                                                           Plans!               - Complex Usage Rules (xlsx)
                                             Policy!




                                           Customer!                             Billing!
   Customer Care"                            Care!                             Management!            Billing Management"
   - Manage Balances- Service Credits"                                                                - Bill Runs- Verification & Approval"
   - Service Inquiry / Change / Renewal
                                                              - Invoice Distribution- Invoice Templates
                                                          Payment!
                                                         Management!




                                                  Payment Management"
                                                  - Payment Gateways- Payment Terms"
                                                  - Late Payment Fee Rules- Error & Retry Handling
{
                                                                                                                                                                         }
     FINANCE / ACCOUNTING
     - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
     • Regulatory Compliance
     • Revenue Recognition
     • Reporting




{
                                                                                                                                                                         }
     INFORMATION TECHNOLOGY
     --------------------------------------------------------------------------------
     • Real-Time Integration
     • Guide & Charge
     • Exception Handling




{
                                                                                                                                                                         }
      EXECUTIVES



                                                                                                                           
      - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
      • Shift Strategic Thoughts
      • Forecasting
      • Risk & Expectation Management




{
                                                                                                                                                                         }
     MARKETING
     - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
     • Disruptive / Agent Of Change
     • Change Consumer Behavior
     • Encourage Activities
Questions?

Telephone: 512.279.3119
sales@gotransverse.com






                                               powered by

     Billing and Dynamic Revenue Management

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SaaS Billing: Overcoming activity-based subscription billing challenges. SaaS University presentation from TRACTbilling.com

  • 1. Understanding the Challenges of Implementing Transaction (Activity)-Based Billing powered by Billing and Dynamic Revenue Management
  • 2. Billing 3.0: Now we can see our customers’ activities in real-time. powered by Billing and Dynamic Revenue Management
  • 3. MY BUSINESS IS MORE I NEED MORE STABLE THAN SUBSCRIPTIONS REVENUE STREAMS - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -" ------------------------------------------- I measure and charge my customers My revenue stream based on based on how they use my products and subscriptions alone have stalled services. and are being cannabalized. I M LOSING CUSTOMERS TO MY BILLING IS MY COMPETITION- - - - - - - - - - - - - - - - - - - - - - - TOO COMPLEX My competitors have -------------------- ------------------------------------------- the ability to be more creative with their Trying to bill based on activities to keep revenue stream and move more quickly up with my competitors forces me to than I can. use my current system inefficiently. MY BILLING PROCESS IS ERROR PRONE ------------------------------------------- My billing complexities forces manual entry, causing room for errors and lost revenue.
  • 4. Increase your bottom line, in REAL-TIME. Activities allows you to create new revenue streams and identify critical market trends, all in real-time.
  • 5. Activity-Based Billing Processes powered by Billing and Dynamic Revenue Management
  • 6. The Four Elements of Activity-Based Billing personalization entitlements complexity activity management subscriptions revenue opportunities powered by Proprietary and confidential. Do not disclose. ©2012 Transverse LLC V1.1
  • 7. Order-to-Cash & Activity-to-Cash Processes Activity-Based Billing Order Activity! Handling! Management! Rating &! Collections! Fulfillment! Collections! order activity Charging! to cash to cash Payment! Billing &! Payment! Billing &! Processing! Invoicing! Processing! Invoicing! analytics powered by Proprietary and confidential. Do not disclose. ©2012 Transverse LLC V1.1
  • 8. Activity-to-Cash Process Activity Management" - Entitlements- Advice of charge" - Access Eligibility- Check Balance Collections- Late Payment Fees & Penalties- Suspend Service/ Rating & Charging" Account- Age Account Balances- Activity! - Receive Event(s)- Void/Reverse Event" Perform Actions- Post G/L Management! - Rate Event- Update Allowances" Transactions- G/L Aggregation - Update Pending Charges Rating &! Fulfillment! Collections! Charging! activity Payment Processing" - Update Pre/PIA Balances" to cash - Vouchers- Lock box files" - Manual Payments" Billing & Invoicing" - Auto-payments " - Rerate Activity" BillingUpdate Balances" - &! Payment! Billing &! - Mark Events As Invoiced" Invoicing! Handling - Retry Processing! Invoicing! - Update Roll Over Allowance
  • 9. Activity-to-Cash Function Resource Tracking" - Resource Categories" - Quarantine Policies" - Import/Create Resources Resource! Price Plans" Tracking! - Activity Charging Rules Usage Policy" - Reference Tables" - Allowances- Roll Over Policy" Price! - Rate Tables" Usage! - Override/Append Plans! - Complex Usage Rules (xlsx) Policy! Customer! Billing! Customer Care" Care! Management! Billing Management" - Manage Balances- Service Credits" - Bill Runs- Verification & Approval" - Service Inquiry / Change / Renewal - Invoice Distribution- Invoice Templates Payment! Management! Payment Management" - Payment Gateways- Payment Terms" - Late Payment Fee Rules- Error & Retry Handling
  • 10. { } FINANCE / ACCOUNTING - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - • Regulatory Compliance • Revenue Recognition • Reporting { } INFORMATION TECHNOLOGY -------------------------------------------------------------------------------- • Real-Time Integration • Guide & Charge • Exception Handling { } EXECUTIVES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - • Shift Strategic Thoughts • Forecasting • Risk & Expectation Management { } MARKETING - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - • Disruptive / Agent Of Change • Change Consumer Behavior • Encourage Activities
  • 11. Questions? Telephone: 512.279.3119 sales@gotransverse.com powered by Billing and Dynamic Revenue Management