1. Tamara N. Poe, R.N.
2372 Culver Way ♦ San Diego, CA ♦ 757-567-2996 ♦ tamarapoe@gmail.com
EDUCATION
Associate of Applied Science in Registered Nursing April 2015
Medical Careers Institute, College of ECPI University, Virginia Beach, VA
Associates of Applied Science, Business Administration December 2004
Central Piedmont Community College
PRECEPTORSHIP SITE
Sentara Norfolk General Hospital, 4K, Norfolk, VA March 2015
NURSING SKILLS
• Administration of Medications
• Bedside Monitoring,
• Blood Glucose Testing Devices
• Catheter Care
• Central Line Dressing
• Infection Control
• Injections
• Intramuscular Injections
• Monitoring Vital Signs
• Pain Management
• Patient Assessment
• Patient Education
• Patient History
• Patient Monitoring
• Seizure Precautions
• Team Work
• Venipuncture
• Wet Sterile dressing
• Withdrawal of Blood Samples
EMPLOYMENT HISTORY
Senior Patient Account Representative July 2013- June 2015
Financial Counselor August 2012- June 2013/ February 2007- June 2008
Sentara Medical Group, Norfolk, VA
• Billing and payment follow-up with insurance, third party payers and patient’s
• Prepare written appeals for payment denials and follow-up
• Responsible for authorization retrieval
• Liaison between the practice site and the Central Billing office
• Knowledgeable of ETM & IDX software
Reimbursement Representative I October 2008 – June 2011
CVS/Caremark, Lincolnshire, IL
• Initiated collection calls and prepared letters in accordance with targeted goals
• Assured timely resolution of billed claims, appeals, and inadequate payment and denials
• Collected, analyze, and summarize data
• Resolved payer, clinical, internal and external customer questions and problems
• Maintain customer assistance programs by coordinating and enforcing program policies and procedures
Billing/Admissions Coordinator December 2007- February 2008
Medical Temporaries Virginia Beach, VA
• Responsible for admissions and discharges
• Billing & Collections for Long Term Care Hospital
• Billing and payment follow-up with insurance, third party payers and patients
• Balance sheet and management status reports
• Prepared of daily deposit

2. Tamara Poe Page 2
Accounts Receivable Coordinator June 2006- December 2007
Charlotte Cardiology Associates Charlotte, NC
• Managed the accounting for up to 3.5 million in monthly claims
• Managed over 1000 accounts receivable and payable accounts
• Billing & Collections; Prepared daily deposit
• Balanced sheet and management status reports
• Computerized Accounting Applications
• Knowledge of NextGen software
Managed Care Specialist June 2005- June 2006
Charlotte Cardiology Associates, Charlotte, NC
• Management unpaid claim report, including following up on any payment denials.
• Prepare written appeals for payment denials and follow-ups
• Review accounts for delinquency and assign them to collections
• Verify patient demographic information for accuracy
• Handle claims follow-up for HMO/PPO policy payment
• Knowledgeable of NextGen software
Benefit Analyst/Customer Service Associate III September 1998- June 2005)
CIGNA HealthCare Inc., Charlotte, NC
• Provided coaching and feedback to fellow CSAs and Bas
• Received and documented in-bound customer inquiries in reference to medical plan benefits
• Granted access to confidential files and programs; Generated correspondence to external and internal customers
• Ensured claims were processed according to all Standard Operating
• Procedures in a timely manner; Maintained productivity and quality standards as determined by business needs
• Selected to handle escalated issues; Assisted with claim payment reconciliation and appeal process for denied
medical services
Certified Nursing Assistant I & II August 1995-September1998
Presbyterian Wesley Care Center & Carolinas Medical Center, Charlotte, NC
• Provided skilled, hands-on nursing care to hospital inpatients
• Maintained JCAHO regulation adherence
• Administered physician prescribed treatment to hospital inpatients,
• Under the direct supervision of a Registered Nurse
• Ensured that patient’s needs were met
CERTIFICATIONS
RN- CA Department of Consumer Affairs Expires: December 2016
RN-VA Department of Health Professionals Expires: November 2017
Basic Life Support for Healthcare Providers Certification Expires: April 2016
Certification, Nursing Assistant II Expired: June 1999
Certification, Nursing Assistant I Expired: June 1999
Professional Coding Certification, American Academy of Professional Coders
Underwriting Certification, Life Office Management Association Inc.