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Customer Service ,[object Object],[object Object],[object Object],[object Object]
Customer Service
Introduction to Customer Service ,[object Object],[object Object],[object Object],[object Object]
Customer Service in the 21 st  Century ,[object Object],[object Object],[object Object],Service economy “ Relationship Management” economy
[object Object],[object Object]
Good Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service ,[object Object],[object Object],[object Object],[object Object]
What does the Customer Desire? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10 Rules for Great Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],10 Rules for Great Customer Service
“ Culture of Commitment” ,[object Object]
“ Moment of Truth” or the “aha” experience ,[object Object],[object Object]
Internal Customer / External Customer ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Polite and Friendly  Alternatives
Contact Information ,[object Object],[object Object],[object Object],[object Object],[object Object],Pramila Mathew   -   Training Consultant and Executive Coach Mobile :  +91-9840988449 ;  E-mail :  [email_address] Vikas Vinayachandran   -   Training Consultant Mobile :  +91-9840932894 ;  E-mail :  [email_address]

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Customer Service