This document provides information on Built In Quality (BIQ) initiatives at Camso, including: - The BIQ operating model, roadmap, criteria and journey to improve quality across design, manufacturing, warranty and returns. - BIQ calibration criteria and requirements for product quality standards to ensure products meet requirements. - Metrics and targets to improve BIQ levels from II to III to IV over time. - Key milestones from 2016-2019 in implementing BIQ level II requirements and projects to further quality. - Projects planned for 2019/2020 and beyond to advance to BIQ level III, including shopfloor campaigns, zero defect programs, advanced process development, and establishing quality systems.

1. Built In Quality
Presentation to AG & PWS
Dec 2019

2. BIQ Operating
model,Roadmap,Criterion and
Journey
2

3. Built-in Quality Operating Model and System
Vision, Policy, Target state, Roadmap, Tactics, Quality Organisation, R&R and KPIs for Quality
* Scope for the operating model extends across design, mixing, manufacturing, warranty & returns across MH,CON & MDi BUs

4. Proprietary and Confidential to Camso
Great

5. BIQ Calibration Manual
Element Name: Product Quality Standards Plant:
Item # Level 4
BIQ 1
A documented process is in place to develop, approve
and revise the product quality standards.
Key Points: A documented process, which shows how
standards are developed and ensures that the latest
version of the standard is at the work station (includes
boundary samples). Describe how features that require
PQS are determined. Outline who, what, where, when,
and how PQS' are 1) developed, 2) confirmed, 3)
approved, 4) distributed, 5) revised.
Self assessment Date:
Level 4 Criteria
Purpose: To provide cross functional groups with criteria for product evaluation.
Core Requirements:
Definition: Measurable requirements for product characteristics, which when satisfied, ensure our products meet internal/external customer requirements.
Level 4 Criteria:
Item or Subject
Clear evidence of how PQS are developed , confirmed , approved , distributed
and revised should available . At this level the cycle should be complete. Clear
evidence that all PQS are linked to CTQ, CTC, and customer contracts.
CLEAR CELLS

6. BIQ success measures (KPIs) –FY19, FY20-22
Built-In-Quality roadmap
1. From level II to Level III
Built-In Quality
FY19 FY20
Level II : 80% Level III : 45
FY21
Level III : 65
FY22
Level III : 85
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
ETD 1 ETD 2 KTD WMD CV MTD 1 MTD 2 CPD CMP APD
BIQ Level II by Factory BIQ Lvl 2
Target
May 2019
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jun-17
Jul-17
Aug-17
Sep-17
Oct-17
Nov-17
Dec-17
Jan-18
Feb-18
Mar-18
Apr-18
May-18
Jun-18
Jul-18
Aug-18
Sep-18
Oct-18
Nov-18
Dec-18
Jan-19
Feb-19
Mar-19
Apr-19
May-19
%
Compliant
BIQ Evolution Overall Score BIQ Lvl 2
Target

7. BIQ KEY MILESTONES –Level II
(Sep 2016- May 2019
Sep 16
 Designed BIQ
level II
requirements
Mar 17
 Factory QA
Education on
Level 2
requirements
Sep 17
 Quality council
started with
factory QA
Dec 17
 BIQ 57
statement
training
completed for
MH,CON & MDi
120+ managers
Feb 18
 BIQ in CCM
Program
Jan 17
 Stakeholder
communication
on 5 key
projects and
kick off
Jun 17
 BIQ level
compliance
adopt to factory
objectives
Nov 17
 Re-org of
factory quality
structure and
introduced QE
Jan 18
 QE training by
ASQ and
project
assigned
Mar 18
 Quality Tech
pilot program
launch in track
division
May-July 18
 BIQ first official
Audits
 BIQ visuals
installed
 Post audit factory
action plans
reviewed
Apr 18
 BIQ Visual factory
deployments
15 locations
7
Beyond
 Embed to TLBO
Aug 18
 FMEA training
completed and 7
pilot projects
started
Sep 18
 BIQ Workshop
for L3-L5

8. Criticality
Started or
Soon to Start Start in
FY2020
High
Low
Timeline
Level II Projects
ID Initiative Name*
1 Standardized problem solving- Level 3&4
2 Advanced Product Quality Planning-Product validation
3 Workstation Quality Check –Integration of Quality in to WSS
4 Quality Information System-Pilot project in Vietnam
5 Product specific PFMEA
6 Automation for quality critical core process-IH,GT & Handling
7 Lean enabled document management system
8 Empowered QA organization structure
9 Product Quality Standard –Technical spec
10 Process engineering –Process spec
11 Organisational Quality Plan
12 Organisational Knowledge for lesson learned
13 Obtain ISO 9001:2015 version-Incl. CV
14 Upgraded testing technologies
15 Organization wide calibration and metrology system
16 Cost of Quality Accounting system
1
6
16
8
9
15
14
12
11
7
10
Done
2 3
Level 2
Aligning initiatives to implementation waves
Critical to launch
of core processes
& systems
Provides high
value to Camso
Roadmap
Initiative
Level 3 Beyond
13
5
4
*Further work packages expected after detail workflow analysis

9. ID 4,8 & 14 – Project Name
objective
and
deliverables
 xx
Highlights
of
implementat
ion
Opportunitie
s and
benefits
 xx
 xx

10. Level III Projects: FY19/20 & beyond
© Copyright Camso 2018
LEVEL III PROJECTS SCOPE
Time range indication
BUDGET PRIORITY
2019/20 2020/21 2021/22 2022/23
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
1. BIQ shopfloor campaign
10 Camso manufacturing locations X X X X X X 2
2. Zero defect program
Hard skill + tools implementation & training X X X X X 3
3. APQP phase2 - Advanced Industrialization Process reinforce Process capability in 2 pilot
locations
X X X X 2
4. Problem Solving Phase II Camso Wide role out
Deploy to 8 locations X X X X X X 2
5 TSS deployment to internal (inter-factory) problems
Develop and deploy to 10 locations X X X X X 3
6. QIS Phase II Implementation Project
QIS deployment in 9 locations X X X X X X X X 1
7.Upgrading factory Working standard calibration
laboratories
upgrade infrastructure and tooling for 10
factories
X X X X X X X X 3
8. Establish Cost of Quality accounting system
Establish within SAP Finance Module X X 1
9. Expansion of cost of quality tracking Cost of quality template version 4
implementation
X X X 2