GHD's journey to build an intranet for the future. Moving from a legacy Lotus Notes platform to a brand new shiny SharePoint 2013 environment was an exciting undertaking.

1. GHD’s intranet for the future
June 2016

2. GHD at a glance

3. Where are we?

4. iConnect – our journey

5. Intranet background

6. iConnect – supporting GHD’s Strategy to 2020
• Connected global network
• Common communication and knowledge platform
• Improves “findability” of people and information
• Enhances collaboration and information sharing globally
• Improves knowledge sharing and capture
• Enables work-sharing across geographical regions
• Client service
• Promotes client service in project delivery
• Allows us to follow clients globally with a common project delivery system
• Delivers a business solutions platform that
• Is scalable to support projected growth
• Improves operational efficiencies
• Facilitates integration with other systems

7. Solution delivery
• Information
Architecture
• Solution Design
• Technical Design
• SharePoint 2013
Agile development
in live environment
• Project Portal
• Knowledge Hub
• Search
• Engagement
• Change program
• Training program
• Train
• Deploy
• MeasurePhase one
Phase two Continuous
improvement

8. Phase 1 - discovery

9. Phase 1 – planning and design
Requirements
•User analysis
•Process analysis
•Observations
Concept
•Focus groups
•Card sorting
•Wireframes
•Prototyping
•Mockups
Validation
•User reviews
•Process reviews
•Useability Testing
•Expert reviews
Agile
Development
•Product backlog
•Daily Scrum
•Testing
Global
business
engagement
User centred design

10. Phase 1 – design concepts

11. iConnect – site map
Home page
Company information
• Governance
• Management Systems
• Americas
• Australia, Asia Pacific, UK/ME
• Strategy 2020
• Business structure
• About GHD
• Values and culture
• History
• Integrity
• Sustainability
• GHD in the community
Clients
Projects
• Project Sites
• Reference material
• Winning Work portal
• Job Delivery portal
• HSEQ forms
Technical services
• Knowledge Hub
Business Services
• Finance
• People
• Marketing
• HSEQ
• Information services
• Risk and legal
• Executive portal

12. iConnect – our intranet for the future
Intranet home page
Company information
Clients
Projects
Knowledge
Business Services

13. Knowledge – global collaboration

14. Knowledge hub

15. Expertise search

16. Search knowledge

17. Projects – Delivering excellence in client service together

18. Projects – solution overview
Projects

19. Projects – key achievements
• Flexibility in HSEQ compliance for project delivery
• Co-authoring of documents across regions/countries
• Single source of truth for project data and information
• Enhanced collaboration and exposure to technical services knowledge
communities for innovative project solutions
• Enhanced ability to find people and information

20. Benefits – User stories

21. Benefits – User stories
“I used the Knowledge Hub to share our appointment as owner’s
engineer for the demolition of a power station on the central coast
of NSW.
This resulted in a young engineer, who was previously unknown to
our team, contacting me to register his interest in working on the
project.
Due to a tight timelines, having his experience and enthusiasm on
the team ended up being critical to our successful delivery.”
Carmen Hermann – Sydney

22. “Our team has focused on the knowledge hub aspect of iConnect and
we are delighted to see a marked increase in team communication
around knowledge sharing activities.
We use the solution to collect, classify and verify knowledge items;
we also provide focus areas to enable specialist pollinize up and
coming engineers.
The biggest impact has been noted on the newsfeed area where the
free flow of information develops in a relaxed environment. This has
helped our engineers to engage globally and harness the “dos’ /
don’ts” experience gained over decades solving equivalent project
situations by enabling our principals to provide guidance, technical
knowledge and tools required to optimise solutions for our clients.”
Jorge Pautasso – Structures Service Line Leader
Benefits – User stories

23. “The new iConnect platform is very powerful; integration to MS Office, communications tools
and document hosting system will bring people together across teams and OCs. The system
is flexible, with potential for lots of innovation in the way we manage projects. I’m looking
forward to document management system and transmittal functionality soon.”
Almos Blums, Project Director
“I like it. It easily outlines everything to do with the project. My favourite part is the tasks -
you can easily track how the project is progressing as long as you do the work up front.”
Chiara Ceccato, Power Support Coordinator
“My first impression of iConnect is that it focuses on projects and brings everything together. I
like the power of collaboration that it unlocks.”
Simon Terry, Project Manager
“This new system affects everyone but on different levels. If you manage documents for a
project then you need to know how to upload and edit in iConnect to allow for collaboration,
co-authoring and version control. This is an exciting change!”
Richard Evans, SQ iConnect Business Lead
Benefits – User stories

24. Solution architecture – for the techies!

25. Solution architecture
The diagram provides a high
level overview of the logical
solution components that are
involved in delivering the
SharePoint solution for GHD.
The 4 major solution
components are:
• Intranet
• Projects
• Knowledge Management
• My Sites
WebFront-endtierDataTier
SQL Server
Content
ApplicationTier
SharePoint 2013
Userenvironments
Business User environment
Web Browser
Platform Services
Enterprise
Search
Administrator environment
Web Browser
Configuration
Data
Platform Services
Data
Managed Meta
Data
User Profile
Health
Monitoring
Platform Features
Libraries & Lists
Security
Web partsTemplatesMy Sites
Content Types
Supporting Components
Components/ features
delivered by platform
Solution components
AvePoint Sitrion Social Sites
Outlook
Excel Services
iConnect - GHD SharePoint Solution
BCS
User
Portal
Knowledge
Hub
iConnect
Intranet
Project
Sites
Workflows
Data
Warehouse
Web Analytics
WCF Service
Project
Services
OnePlaceMail
Sitrion Social
Services
OnePlaceMail
Sitrion Data
Sitrion
Knowledge IdeasCoreRBS
Backup/
recovery
The solution is a tiered environment
• Production – including Disaster Recovery
• UAT/Test
• Development

26. Lessons learnt – all the do’s and don’ts!

27. Lessons learnt
DO –
• Keep it simple!
• Keep focus groups small but varied
• Engage with experts early
• Embrace the app model
• Follow best practice
• Set up multi-lingual on day 1
DON’T –
• Customise unless absolutely necessary – choose configuration over customisation
• Underestimate the time it’s really going to take
• Underestimate the complexity if you want more than just a team room

28. Project team
The iConnect Project Team comprised a amall group of highly talented people,
geographically dispersed across multiple regions including North and South Queensland
(Australia) and Manila. Substantial input by the IS Infrastructure teams (Systems, Apps,
Comms and Security) has also contributed to a secure, scalable, stable platform.
The environment is supported by local Business Champions, IS Help Desk and Manila
Shared Services team members.

29. Questions?

30. www.ghd.com